Thomson NEO14A-4SL64 touchpad does not work

Bug #1862528 reported by Yvan Masson on 2020-02-09
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Hi,

The Thomson NEO14A-4SL64 touchpad does not work: I tested this with a live Ubuntu 19.10 and a live Linux Mint 19.3 with the same result. I could not use "ubuntu-bug" because I could not connect via Ethernet (no Ethernet on this device) nor Wi-Fi (does not work). The attached files come from the live Linux Mint 19.3 with Linux 5.0.

These lines from dmesg seem interesting:

  [ 69.353090] i2c_hid i2c-SYNA3602:00: HID over i2c has not been provided an Int IRQ
  [ 69.353269] i2c_hid: probe of i2c-SYNA3602:00 failed with error -22

I could no find useful setting in the BIOS, and Thomson does not seem to provide BIOS update for this device.

Regards,
Yvan

Yvan Masson (yvan-masson) wrote :
Yvan Masson (yvan-masson) wrote :
Yvan Masson (yvan-masson) wrote :
Yvan Masson (yvan-masson) wrote :
Yvan Masson (yvan-masson) wrote :
Yvan Masson (yvan-masson) wrote :
Yvan Masson (yvan-masson) wrote :

I forgot to tell that I tried the following kernel parameters one by one with no luck: noapic, pci=routeirq, pci=noacpi, acpi=off.

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: disco
Kai-Heng Feng (kaihengfeng) wrote :

The IRQ information is from BIOS, please try updating the BIOS.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers