Chip Realtek ALC1220 not working properly

Bug #1859688 reported by Carlos Velasco on 2020-01-14

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

The problem it is that the new ASUS motherboard doesn't works properly, the audio not sounds through the speakers how it shall.

On "alsamixer" it shows that the card it is a "HDA Intel PCH" and the Chip "Realtek ALC1220"

I read recently that this chip had some problems on users and my question is if there is any solution that you could know.
It's now tested on Ubuntu 19.10; Kernel 5.3.26 (by the moment the S.O. doesn't upgrade the kernels to 5.4 or 5.5, and doesn't seems good idea make it manually)

The PC configuration it is a monitor connected via hdmi and Speakers "2.1" with power via usb, and output on the second cable from this subwoofer. The result it is the sound being hear from left-speaker only and quite bad.

Regards, I left you some extra information below:

*-core
       descripción: Placa base
       producto: PRIME Z390-A
       fabricante: ASUSTeK COMPUTER INC.
       id físico: 0
       versión: Rev 1.xx
       serie: 190755509801753
       ranura: Default string
     *-firmware
          descripción: BIOS
          fabricante: American Megatrends Inc.
          id físico: 0
          versión: 1401
          date: 11/26/2019
          tamaño: 64KiB
          capacidad: 16MiB
          capacidades: pci apm upgrade shadowing cdboot bootselect socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb biosbootspecification uefi
     *-memory
          descripción: Memoria de sistema
          id físico: 4b
          ranura: Placa de sistema o placa base
          tamaño: 16GiB
        *-bank:0
             descripción: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator: Paco Molinero <email address hidden>Language-Team: Spanish <email address hidden>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build af2eefe214bd95389a09b7c956720881bab16807)Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator: Paco Molinero <email address hidden>Language-Team: Spanish <email address hidden>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build af2eefe214bd95389a09b7c956720881bab16807) [vacío]
             id físico: 0
             ranura: ChannelA-DIMM1
        *-bank:1
             descripción: DIMM DDR4 Síncrono 3200 MHz (0,3 ns)
             producto: CMW16GX4M2C3200C16
             fabricante: Corsair
             id físico: 1
             serie: 00000000
             ranura: ChannelA-DIMM2
             tamaño: 8GiB
             anchura: 64 bits
             reloj: 3200MHz (0.3ns)
        *-bank:2
             descripción: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator: Paco Molinero <email address hidden>Language-Team: Spanish <email address hidden>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build af2eefe214bd95389a09b7c956720881bab16807)Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator: Paco Molinero <email address hidden>Language-Team: Spanish <email address hidden>MIME-Version: 1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build af2eefe214bd95389a09b7c956720881bab16807) [vacío]
             id físico: 2
             ranura: ChannelB-DIMM1
        *-bank:3
             descripción: DIMM DDR4 Síncrono 3200 MHz (0,3 ns)
             producto: CMW16GX4M2C3200C16
             fabricante: Corsair
             id físico: 3
             serie: 00000000
             ranura: ChannelB-DIMM2
             tamaño: 8GiB
             anchura: 64 bits
             reloj: 3200MHz (0.3ns)
     *-cache:0
          descripción: L1 caché
          id físico: 56
          ranura: L1 Cache
          tamaño: 256KiB
          capacidad: 256KiB
          capacidades: synchronous internal write-back unified
          configuración: level=1
     *-cache:1
          descripción: L2 caché
          id físico: 57
          ranura: L2 Cache
          tamaño: 1MiB
          capacidad: 1MiB
          capacidades: synchronous internal write-back unified
          configuración: level=2
     *-cache:2
          descripción: L3 caché
          id físico: 58
          ranura: L3 Cache
          tamaño: 6MiB
          capacidad: 6MiB
          capacidades: synchronous internal write-back unified
          configuración: level=3
     *-cpu
          descripción: CPU
          producto: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
          fabricante: Intel Corp.
          id físico: 59
          información del bus: cpu@0
          versión: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
          serie: To Be Filled By O.E.M.
          ranura: LGA1151
          tamaño: 4087MHz
          capacidad: 4200MHz
          anchura: 64 bits
          reloj: 100MHz
          capacidades: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb invpcid_single pti ssbd ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp md_clear flush_l1d cpufreq
          configuración: cores=4 enabledcores=4 threads=4
     *-pci
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: carlos 1409 F.... pulseaudio
 /dev/snd/controlC0: carlos 1409 F.... pulseaudio
 /dev/snd/pcmC0D0p: carlos 1409 F...m pulseaudio
 /dev/snd/controlC1: carlos 1409 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-10 (5 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic root=UUID=12bb7f3e-26e9-4a52-9e0f-1c3821625de0 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-26-generic N/A
 linux-backports-modules-5.3.0-26-generic N/A
 linux-firmware 1.183.3
RfKill:

Tags: eoan
Uname: Linux 5.3.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/26/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1401
dmi.board.asset.tag: Default string
dmi.board.name: PRIME Z390-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1401:bd11/26/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ390-A:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: carlos 1409 F.... pulseaudio
 /dev/snd/controlC0: carlos 1409 F.... pulseaudio
 /dev/snd/pcmC0D0p: carlos 1409 F...m pulseaudio
 /dev/snd/controlC1: carlos 1409 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-10 (5 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic root=UUID=12bb7f3e-26e9-4a52-9e0f-1c3821625de0 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-26-generic N/A
 linux-backports-modules-5.3.0-26-generic N/A
 linux-firmware 1.183.3
RfKill:

Tags: eoan
Uname: Linux 5.3.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/26/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1401
dmi.board.asset.tag: Default string
dmi.board.name: PRIME Z390-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1401:bd11/26/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ390-A:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: ASUS_MB_CNL
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1859688

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

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tags: added: apport-collected eoan
description: updated

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description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
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