| 2019-12-13 11:54:45 |
fademind |
bug |
|
|
added bug |
| 2019-12-13 11:58:26 |
fademind |
summary |
Since 4.20 > 5.2 no sound at all ASUS R542UF |
[Realtek Audio Codec ALC294] [ASUS R542UF] Since Linux 4.20 and newer no sound at all |
|
| 2019-12-13 12:00:08 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2019-12-13 12:00:09 |
Ubuntu Kernel Bot |
tags |
|
eoan |
|
| 2019-12-13 12:24:36 |
fademind |
tags |
eoan |
apport-collected eoan focal |
|
| 2019-12-13 12:24:38 |
fademind |
description |
Similar issue https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1784485
tl;dr
I have sound only under 4.19.x series.
I have NOT sound at all under newer kernel series.
HW Details:
```
kubuntu@kubuntu:~$ sudo hwinfo --sound
20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.b28td23g3aB
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Sunrise Point-LP HD Audio"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x9d71 "Sunrise Point-LP HD Audio"
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x1a00
Revision: 0x21
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0xef528000-0xef52bfff (rw,non-prefetchable)
Memory Range: 0xef500000-0xef50ffff (rw,non-prefetchable)
IRQ: 132 (1577 events)
Module Alias: "pci:v00008086d00009D71sv00001043sd00001A00bc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_soc_skl is active
Driver Activation Cmd: "modprobe snd_soc_skl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
```
```
Linux version 5.3.0-24-generic (buildd@lgw01-amd64-035) (gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2)) #26-Ubuntu SMP Thu Nov 14 01:33:18 UTC 2019 (Ubuntu 5.3.0-24.26-generic 5.3.10)
```
```
[ 0.000000] efi: EFI v2.60 by American Megatrends
[ 0.000000] efi: TPMFinalLog=0x8adf0000 ACPI 2.0=0x8a98d000 ACPI=0x8a98d000 SMBIOS=0x8b214000 SMBIOS 3.0=0x8b213000 ESRT=0x884d4e98 MEMATTR=0x8739a018
[ 0.000000] secureboot: Secure boot could not be determined (mode 0)
[ 0.000000] SMBIOS 3.0.0 present.
[ 0.000000] DMI: ASUSTeK COMPUTER INC. VivoBook 15_ASUS Laptop X542UF/X542UF, BIOS X542UF.307 06/13/2019
[ 0.000000] tsc: Detected 1800.000 MHz processor
[ 0.000000] [Firmware Bug]: TSC ADJUST: CPU0: -214721515 force to 0
```
```
kubuntu@kubuntu:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #1 (rev f1)
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO UART Controller #0 (rev 21)
00:1e.2 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO SPI Controller #0 (rev 21)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce MX130] (rev a2)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)
```
```
kubuntu@kubuntu:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
```
FULL DMESG https://pastebin.com/raw/Bwbd846d |
Similar issue https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1784485
tl;dr
I have sound only under 4.19.x series.
I have NOT sound at all under newer kernel series.
HW Details:
```
kubuntu@kubuntu:~$ sudo hwinfo --sound
20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.b28td23g3aB
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Sunrise Point-LP HD Audio"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x9d71 "Sunrise Point-LP HD Audio"
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x1a00
Revision: 0x21
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0xef528000-0xef52bfff (rw,non-prefetchable)
Memory Range: 0xef500000-0xef50ffff (rw,non-prefetchable)
IRQ: 132 (1577 events)
Module Alias: "pci:v00008086d00009D71sv00001043sd00001A00bc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_soc_skl is active
Driver Activation Cmd: "modprobe snd_soc_skl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
```
```
Linux version 5.3.0-24-generic (buildd@lgw01-amd64-035) (gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2)) #26-Ubuntu SMP Thu Nov 14 01:33:18 UTC 2019 (Ubuntu 5.3.0-24.26-generic 5.3.10)
```
```
[ 0.000000] efi: EFI v2.60 by American Megatrends
[ 0.000000] efi: TPMFinalLog=0x8adf0000 ACPI 2.0=0x8a98d000 ACPI=0x8a98d000 SMBIOS=0x8b214000 SMBIOS 3.0=0x8b213000 ESRT=0x884d4e98 MEMATTR=0x8739a018
[ 0.000000] secureboot: Secure boot could not be determined (mode 0)
[ 0.000000] SMBIOS 3.0.0 present.
[ 0.000000] DMI: ASUSTeK COMPUTER INC. VivoBook 15_ASUS Laptop X542UF/X542UF, BIOS X542UF.307 06/13/2019
[ 0.000000] tsc: Detected 1800.000 MHz processor
[ 0.000000] [Firmware Bug]: TSC ADJUST: CPU0: -214721515 force to 0
```
```
kubuntu@kubuntu:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #1 (rev f1)
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO UART Controller #0 (rev 21)
00:1e.2 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO SPI Controller #0 (rev 21)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce MX130] (rev a2)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)
```
```
kubuntu@kubuntu:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
```
FULL DMESG https://pastebin.com/raw/Bwbd846d
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: kubuntu 4925 F.... pulseaudio
CasperVersion: 1.435
CurrentDesktop: KDE
DistroRelease: Ubuntu 20.04
LiveMediaBuild: Kubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20191213)
MachineType: ASUSTeK COMPUTER INC. VivoBook 15_ASUS Laptop X542UF
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash ---
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
RelatedPackageVersions:
linux-restricted-modules-5.3.0-24-generic N/A
linux-backports-modules-5.3.0-24-generic N/A
linux-firmware 1.184
Tags: focal
Uname: Linux 5.3.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/13/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X542UF.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X542UF
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX542UF.307:bd06/13/2019:svnASUSTeKCOMPUTERINC.:pnVivoBook15_ASUSLaptopX542UF:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX542UF:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: VivoBook 15_ASUS Laptop X542UF
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC. |
|
| 2019-12-13 12:24:39 |
fademind |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312182/+files/AlsaInfo.txt |
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| 2019-12-13 12:24:41 |
fademind |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312183/+files/CRDA.txt |
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| 2019-12-13 12:24:43 |
fademind |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312184/+files/CurrentDmesg.txt |
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| 2019-12-13 12:24:44 |
fademind |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312185/+files/IwConfig.txt |
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| 2019-12-13 12:24:46 |
fademind |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312186/+files/Lspci.txt |
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| 2019-12-13 12:24:47 |
fademind |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312187/+files/Lsusb.txt |
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| 2019-12-13 12:24:49 |
fademind |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312188/+files/ProcCpuinfo.txt |
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| 2019-12-13 12:24:50 |
fademind |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312190/+files/ProcCpuinfoMinimal.txt |
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| 2019-12-13 12:24:53 |
fademind |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312191/+files/ProcEnviron.txt |
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| 2019-12-13 12:24:55 |
fademind |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312192/+files/ProcInterrupts.txt |
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| 2019-12-13 12:24:57 |
fademind |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312193/+files/ProcModules.txt |
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| 2019-12-13 12:25:00 |
fademind |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312194/+files/PulseList.txt |
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| 2019-12-13 12:25:02 |
fademind |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312195/+files/RfKill.txt |
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| 2019-12-13 12:25:04 |
fademind |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312196/+files/UdevDb.txt |
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| 2019-12-13 12:25:07 |
fademind |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1856308/+attachment/5312197/+files/WifiSyslog.txt |
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| 2019-12-13 12:25:40 |
fademind |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2020-01-04 06:36:08 |
Kai-Heng Feng |
bug |
|
|
added subscriber Hui Wang |
| 2022-07-18 06:38:49 |
Daniel van Vugt |
tags |
apport-collected eoan focal |
alc294 apport-collected eoan focal |
|
