Ubuntu
linux package

touchpad not working in ubuntu

Bug #1855867 reported by sawan on 2019-12-10

This bug report is a duplicate of: Bug #1854798: Synaptics s3203 touchpad not working after update to kernel 4.15.0-72-generic. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

touchpad is not working in ubuntu however in windows it is working perfectly

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-72-generic 4.15.0-72.81
ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
Uname: Linux 4.15.0-72-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: user 1601 F.... pulseaudio
/dev/snd/controlC0: user 1601 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 10 16:24:45 2019
HibernationDevice: RESUME=UUID=ed85b920-aef1-4a08-af75-a25fc080540a
InstallationDate: Installed on 2016-09-30 (1165 days ago)
InstallationMedia: Ubuntu 14.04.5 LTS "Trusty Tahr" - Release amd64 (20160803)
MachineType: Dell Inc. Inspiron 3558
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic root=UUID=aba4af37-5e2e-4cad-b64b-a11a3b78621a ro i8042.reset quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-4.15.0-72-generic N/A
linux-backports-modules-4.15.0-72-generic N/A
linux-firmware 1.173.12
SourcePackage: linux
UpgradeStatus: Upgraded to bionic on 2018-10-21 (414 days ago)
dmi.bios.date: 04/22/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0G1TDD
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd04/22/2016:svnDellInc.:pnInspiron3558:pvr:rvnDellInc.:rn0G1TDD:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 3558
dmi.sys.vendor: Dell Inc.

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Revision history for this message

sawan (sawanjain003) wrote on 2019-12-10:

AlsaInfo.txt Edit (47.3 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (468 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (71.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (508 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (441 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (332 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.2 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (22.9 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (192.3 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (121.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-12-10: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Chris Guiver (guiverc) wrote on 2019-12-10:

Thank you for taking the time to report this bug and helping to make Ubuntu better.

I note the following in your `dmesg` log
[ 1.074876] rmi4_f01 rmi4-00.fn01: found RMI device, manufacturer: Synaptics, product: TM3096-001, fw id: 2019836

Possibly related : https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1854798