[Dell Inspiron 5490] Internal microphone not detected

Bug #1855521 reported by stuart
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

No input device available for selection.

Output of dmesg | grep snd:
----------------------------
[ 2.247186] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 2.372911] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 2.532497] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC3204: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[ 2.532499] snd_hda_codec_realtek hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 2.532500] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 2.532501] snd_hda_codec_realtek hdaudioC0D0: mono: mono_out=0x0
[ 2.532502] snd_hda_codec_realtek hdaudioC0D0: inputs:
[ 2.532503] snd_hda_codec_realtek hdaudioC0D0: Headphone Mic=0x1a
[ 2.532504] snd_hda_codec_realtek hdaudioC0D0: Headset Mic=0x19
---------------------------
Alsamixer checked for mutes, all OK. Internal mic not present.

Cannot remap using hdajackretask due to error tee: /sys/class/sound/hwC0D0/reconfig: Device or resource busy.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tom 3754 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Dec 7 08:10:21 2019
InstallationDate: Installed on 2019-12-06 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/30/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0012KY
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd10/30/2019:svnDellInc.:pnInspiron5490:pvr:rvnDellInc.:rn0012KY:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5490
dmi.product.sku: 0955
dmi.sys.vendor: Dell Inc.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tom 1357 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-12-06 (2 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:565a Realtek Semiconductor Corp. Integrated_Webcam_HD
 Bus 001 Device 002: ID 27c6:538d Goodix FingerPrint
 Bus 001 Device 004: ID 8087:0aaa Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5490
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=b815e847-77a7-4ad7-8c24-7dddbf722055 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-24-generic N/A
 linux-backports-modules-5.3.0-24-generic N/A
 linux-firmware 1.183.2
Tags: eoan
Uname: Linux 5.3.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/30/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0012KY
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd10/30/2019:svnDellInc.:pnInspiron5490:pvr:rvnDellInc.:rn0012KY:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5490
dmi.product.sku: 0955
dmi.sys.vendor: Dell Inc.

Revision history for this message
stuart (stuart-c-scott) wrote :
summary: - Internal microphone not detected
+ [Dell Inspiron 5490] Internal microphone not detected
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1855521

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
stuart (stuart-c-scott) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
stuart (stuart-c-scott) wrote : CRDA.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : CurrentDmesg.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : IwConfig.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : Lspci.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : ProcEnviron.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : ProcInterrupts.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : ProcModules.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : PulseList.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : RfKill.txt

apport information

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stuart (stuart-c-scott) wrote : UdevDb.txt

apport information

Revision history for this message
stuart (stuart-c-scott) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Hui Wang (hui.wang) wrote :

This machine probably has the internal dmic connected to the PCH, we need to use sof driver on this machine.

Please wait for some time (maybe 1 month), we are adding sof support in the 19.10 kernel, not finished yet.

Revision history for this message
dave (dave-6732) wrote :

Internal microphone now works with Ubuntu 20.04 LTS installed.

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