Synaptics Touchpad "loosing sync" on HP laptop
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
I have a problem with the touchpad on HP 15-db1041nm (AMD Ryzen 5 3500U). The touchpad freezes for a few seconds then resumes working.
There are also freezes when typing where letters repeat, so instead of the letter r i get rrrrrrrrrrrrrrr
This may be a different and unrelated bug which I will open, but I'm mentioning as the built-in keyboard could be attached to the same bus?
This is similar to bug #1803171, but on HP. I was instructed to report a new bug.
Attached is dmesg | grep psmouse showing the sync problems that appear.
Description: Ubuntu 19.10
Release: 19.10
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-28 (30 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Package: linux (not installed)
Tags: eoan
Uname: Linux 5.4.0-050400-
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo video
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-28 (30 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
MachineType: HP HP Laptop 15-db1xxx
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.183.2
RfKill:
Tags: eoan
Uname: Linux 5.3.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 06/27/2019
dmi.bios.vendor: Insyde
dmi.bios.version: F.12
dmi.board.
dmi.board.name: 85EA
dmi.board.vendor: HP
dmi.board.version: 51.16
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.
dmi.modalias: dmi:bvnInsyde:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 15-db1xxx
dmi.product.sku: 6VK24EA#BED
dmi.product.
dmi.sys.vendor: HP
apport information