| 2019-11-13 21:27:34 |
Norbert Lanzenberger |
bug |
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added bug |
| 2019-11-14 04:20:50 |
Ubuntu Foundations Team Bug Bot |
tags |
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bot-comment |
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| 2019-11-14 20:37:34 |
Paul White |
affects |
ubuntu |
linux (Ubuntu) |
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| 2019-11-14 20:37:51 |
Paul White |
tags |
bot-comment |
bot-comment eoan |
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| 2019-11-14 21:00:07 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
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| 2019-11-15 15:40:23 |
Norbert Lanzenberger |
tags |
bot-comment eoan |
apport-collected bot-comment eoan |
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| 2019-11-15 15:40:25 |
Norbert Lanzenberger |
description |
I freshly installed Ubuntu Budgie 19.10 today after receiving my new notebook. However, when putting the system to suspend (or hibernate), the screen goes off and the system freezes. The fan keeps running, keyboard backlight and power led are on. Sometimes, when pressing a button, I can get the screen to turn back on, but its frozen as well (no mouse movement, clock stuck etc.)
So far I tried increasing the swap file size, however this did not help. I also livebooted Ubuntu 19.10 and tried suspend, but I had the same issue.
Could this be a problem of my fairly new chipset (Intel i7 1065G7)? |
I freshly installed Ubuntu Budgie 19.10 today after receiving my new notebook. However, when putting the system to suspend (or hibernate), the screen goes off and the system freezes. The fan keeps running, keyboard backlight and power led are on. Sometimes, when pressing a button, I can get the screen to turn back on, but its frozen as well (no mouse movement, clock stuck etc.)
So far I tried increasing the swap file size, however this did not help. I also livebooted Ubuntu 19.10 and tried suspend, but I had the same issue.
Could this be a problem of my fairly new chipset (Intel i7 1065G7)?
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: norbert 1508 F.... pulseaudio
/dev/snd/pcmC0D0p: norbert 1508 F...m pulseaudio
CurrentDesktop: Budgie:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-11-13 (1 days ago)
InstallationMedia: Ubuntu-Budgie 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Acer Swift SF314-57
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-23-generic root=/dev/mapper/vgubuntu--budgie-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7
RelatedPackageVersions:
linux-restricted-modules-5.3.0-23-generic N/A
linux-backports-modules-5.3.0-23-generic N/A
linux-firmware 1.183.2
Tags: eoan
Uname: Linux 5.3.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/05/2019
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Floris_IL
dmi.board.vendor: IL
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd09/05/2019:svnAcer:pnSwiftSF314-57:pvrV1.07:rvnIL:rnFloris_IL:rvrV1.07:cvnAcer:ct10:cvrChassisVersion:
dmi.product.family: Swift 3
dmi.product.name: Swift SF314-57
dmi.product.sku: 0000000000000000
dmi.product.version: V1.07
dmi.sys.vendor: Acer |
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| 2019-11-15 15:40:25 |
Norbert Lanzenberger |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305709/+files/AlsaInfo.txt |
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| 2019-11-15 15:40:28 |
Norbert Lanzenberger |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305710/+files/CRDA.txt |
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| 2019-11-15 15:40:30 |
Norbert Lanzenberger |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305711/+files/CurrentDmesg.txt |
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| 2019-11-15 15:40:31 |
Norbert Lanzenberger |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305712/+files/IwConfig.txt |
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| 2019-11-15 15:40:32 |
Norbert Lanzenberger |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305713/+files/Lspci.txt |
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| 2019-11-15 15:40:33 |
Norbert Lanzenberger |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305714/+files/Lsusb.txt |
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| 2019-11-15 15:40:34 |
Norbert Lanzenberger |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305715/+files/ProcCpuinfo.txt |
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| 2019-11-15 15:40:35 |
Norbert Lanzenberger |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305716/+files/ProcCpuinfoMinimal.txt |
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| 2019-11-15 15:40:37 |
Norbert Lanzenberger |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305717/+files/ProcEnviron.txt |
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| 2019-11-15 15:40:38 |
Norbert Lanzenberger |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305718/+files/ProcInterrupts.txt |
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| 2019-11-15 15:40:40 |
Norbert Lanzenberger |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305719/+files/ProcModules.txt |
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| 2019-11-15 15:40:51 |
Norbert Lanzenberger |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305720/+files/PulseList.txt |
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| 2019-11-15 15:40:52 |
Norbert Lanzenberger |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305721/+files/RfKill.txt |
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| 2019-11-15 15:40:54 |
Norbert Lanzenberger |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305722/+files/UdevDb.txt |
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| 2019-11-15 15:40:56 |
Norbert Lanzenberger |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1852493/+attachment/5305723/+files/WifiSyslog.txt |
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| 2019-11-15 15:43:29 |
Norbert Lanzenberger |
linux (Ubuntu): status |
Incomplete |
Confirmed |
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| 2020-10-24 18:12:59 |
Adams Jensen |
bug |
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added subscriber Adams Jensen |
