Touchpad doesn't work on Dell Inspiron 7000 2-in-1

Bug #1851901 reported by Mickael VIey on 2019-11-09
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned
Disco
Undecided
Unassigned
Eoan
Undecided
Unassigned

Bug Description

=== SRU Justification ===

[Impact]
On new Intel SoC, blacklisting intel-lpss or noapic is needed to make
system boot. Touchpad doesn't work as a side effect.

[Fix]
Write-comining doesn't work for intel-lpss, force it to use uncachable
memory region.

[Test]
User confirmed with the patch series the noapic or blacklisting
intel-lpss can be removed. System boot with a working touchpad.

[Regression Potenial]
Low. Tested on several older Intel laptops, still work without any
issue.

=== Original Bug Report ===

I run Ubuntu 19.04 on Dell inspiron 7000 2-in-1.

After a fresh install the touchpad doesn't work, the touchscreen doesn't work, when the laptop doesn't recover after a suspend to RAM, it boots only with noapic option. The laptop is very recent, I think the hardware is not supported well. But I would like your advice, perhaps I can do something to get a working setup.

The xinput output:

```
$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PixArt HP X500 USB Optical Mouse id=8 [slave pointer (2)]
⎜ ↳ PS/2 Generic Mouse id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Video Bus id=6 [slave keyboard (3)]
    ↳ Power Button id=7 [slave keyboard (3)]
    ↳ Integrated_Webcam_HD: Integrate id=9 [slave keyboard (3)]
    ↳ Intel HID events id=10 [slave keyboard (3)]
    ↳ Dell WMI hotkeys id=11 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
```

```
$ lspci
00:00.0 Host bridge: Intel Corporation Device 9b61 (rev 0c)
00:02.0 VGA compatible controller: Intel Corporation Device 9b41 (rev 02)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 0c)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model
00:12.0 Signal processing controller: Intel Corporation Device 02f9
00:13.0 Serial controller: Intel Corporation Device 02fc
00:14.0 USB controller: Intel Corporation Device 02ed
00:14.2 RAM memory: Intel Corporation Device 02ef
00:14.3 Network controller: Intel Corporation Device 02f0
00:15.0 Serial bus controller [0c80]: Intel Corporation Device 02e8
00:15.1 Serial bus controller [0c80]: Intel Corporation Device 02e9
00:16.0 Communication controller: Intel Corporation Device 02e0
00:17.0 SATA controller: Intel Corporation Device 02d3
00:1c.0 PCI bridge: Intel Corporation Device 02bc (rev f0)
00:1d.0 PCI bridge: Intel Corporation Device 02b4 (rev f0)
00:1f.0 ISA bridge: Intel Corporation Device 0284
00:1f.3 Multimedia audio controller: Intel Corporation Device 02c8
00:1f.4 SMBus: Intel Corporation Device 02a3
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device 02a4
01:00.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06)
02:00.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06)
02:01.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06)
02:02.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06)
03:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018] (rev 06)
3b:00.0 USB controller: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 2C 2018] (rev 06)
3c:00.0 Non-Volatile memory controller: Sandisk Corp Device 5004 (rev 01)
```

If you need some additional information please let me know.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-18-generic 5.3.0-18.19+1
ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1
Uname: Linux 5.3.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mviey 1561 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Nov 9 03:26:18 2019
InstallationDate: Installed on 2019-11-09 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Dell Inc. Inspiron 7391 2n1
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-18-generic root=/dev/mapper/vgubuntu-root ro quiet splash noapic
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-18-generic N/A
 linux-backports-modules-5.3.0-18-generic N/A
 linux-firmware 1.183.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/18/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.0
dmi.board.name: 0M3KP1
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.1.0:bd07/18/2019:svnDellInc.:pnInspiron73912n1:pvr:rvnDellInc.:rn0M3KP1:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7391 2n1
dmi.product.sku: 0960
dmi.sys.vendor: Dell Inc.

Mickael VIey (mviey-innovela) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Mickael VIey (mviey-innovela) wrote :

Hello,

Any news about this bug ?

Thank you

Kai-Heng Feng (kaihengfeng) wrote :

[ 1.056783] intel-lpss 0000:00:15.0: enabling device (0000 -> 0002)
[ 1.056932] intel-lpss 0000:00:15.0: can't derive routing for PCI INT A
[ 1.056933] intel-lpss 0000:00:15.0: PCI INT A: not connected
[ 1.057012] intel-lpss: probe of 0000:00:15.0 failed with error -22
[ 1.080770] intel-lpss 0000:00:15.1: enabling device (0000 -> 0002)
[ 1.080828] intel-lpss 0000:00:15.1: can't derive routing for PCI INT B
[ 1.080828] intel-lpss 0000:00:15.1: PCI INT B: not connected
[ 1.080864] intel-lpss: probe of 0000:00:15.1 failed with error -22

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc7/

Mickael VIey (mviey-innovela) wrote :

Ok thx. I'll try this tomorrow

I can confirm this bug on my machine. The 5.4-rc7 kernel not only does not solve the issue, but additionally breaks wifi.

Mickael VIey (mviey-innovela) wrote :

Ok Are you on Dell Inspiron 7000 2-in-1 Miroslaw Marszalek ? this one https://www.dell.com/fr-fr/shop/laptops/nouveau-13-version-noir/spd/inspiron-13-7391-2-in-1-laptop ?

Yes, that's exactly the machine.

I forgot to add something potentially important - this used to work until a few days ago. I don't know which update exactly broke things, since usually I use a mouse and I simply didn't notice right away. I updated via the software center pop-up so there could be even more delay.

I went back to older kernels and it does not work anymore (5.2.9 and 5.3.0-18 - 5.3.0-22). On 18.04.3 LTS in a live session the touchpad works, while the touchscreen doesn't.

Mickael VIey (mviey-innovela) wrote :

OK. thx. could you tell me the version of the kernel with which the touchpad works ? I tried the 18.04.3LTS live USB and I didn't get the touchpad working.

It's 5.0.0-23-generic

Kai-Heng Feng (kaihengfeng) wrote :

Can you please remove noapic and test kernel here:
https://people.canonical.com/~khfeng/lp1851901/

I have a Dell 7391 and tried the above kernel and it enabled my trackpad. However, I can no longer suspend.

Kai-Heng Feng (kaihengfeng) wrote :

Probably because that one is 5.4 based.

Can you please try 5.3 based kernel:
https://people.canonical.com/~khfeng/lp1851901-2/

The 5.3 version seems to have everything working, thanks! The only thing I notice now is that each time I plug it into my thunderbolt monitor I have to reauthorize the peripherals. Maybe that's expected?

Thank you!

Unfortunately neither of those works for me.

Ok I got this sorted out and turns out it was my fault. A few weeks ago, when I was struggling to boot Ubuntu at all, I blacklisted intel_lpss_pci. It turned out that a BIOS update fixed the boot issue but I completely forgot about the blacklisted module... No idea why things worked later on and then suddenly stopped but removing the blacklist fixed everything.

description: updated
Changed in linux (Ubuntu Disco):
status: New → Fix Committed
Changed in linux (Ubuntu Eoan):
status: New → Fix Committed

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-disco' to 'verification-done-disco'. If the problem still exists, change the tag 'verification-needed-disco' to 'verification-failed-disco'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-disco

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-eoan' to 'verification-done-eoan'. If the problem still exists, change the tag 'verification-needed-eoan' to 'verification-failed-eoan'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-eoan
Launchpad Janitor (janitor) wrote :
Download full text (27.4 KiB)

This bug was fixed in the package linux - 5.3.0-26.28

---------------
linux (5.3.0-26.28) eoan; urgency=medium

  * eoan/linux: 5.3.0-26.28 -proposed tracker (LP: #1856807)

  * nvidia-435 is in eoan, linux-restricted-modules only builds against 430,
    ubiquity gives me the self-signed modules experience instead of using the
    Canonical-signed modules (LP: #1856407)
    - Add nvidia-435 dkms build

linux (5.3.0-25.27) eoan; urgency=medium

  * eoan/linux: 5.3.0-25.27 -proposed tracker (LP: #1854762)

  * CVE-2019-14901
    - SAUCE: mwifiex: Fix heap overflow in mmwifiex_process_tdls_action_frame()

  * CVE-2019-14896 // CVE-2019-14897
    - SAUCE: libertas: Fix two buffer overflows at parsing bss descriptor

  * CVE-2019-14895
    - SAUCE: mwifiex: fix possible heap overflow in mwifiex_process_country_ie()

  * [CML] New device id's for CMP-H (LP: #1846335)
    - mmc: sdhci-pci: Add another Id for Intel CML
    - i2c: i801: Add support for Intel Comet Lake PCH-H
    - mtd: spi-nor: intel-spi: Add support for Intel Comet Lake-H SPI serial flash
    - mfd: intel-lpss: Add Intel Comet Lake PCH-H PCI IDs

  * i915: Display flickers (monitor loses signal briefly) during "flickerfree"
    boot, while showing the BIOS logo on a black background (LP: #1836858)
    - [Config] FRAMEBUFFER_CONSOLE_DEFERRED_TAKEOVER=y

  * Please add patch fixing RK818 ID detection (LP: #1853192)
    - SAUCE: mfd: rk808: Fix RK818 ID template

  * Kernel build log filled with "/bin/bash: line 5: warning: command
    substitution: ignored null byte in input" (LP: #1853843)
    - [Debian] Fix warnings when checking for modules signatures

  * Lenovo dock MAC Address pass through doesn't work in Ubuntu (LP: #1827961)
    - r8152: Add macpassthru support for ThinkPad Thunderbolt 3 Dock Gen 2

  * Dell XPS 13 9350/9360 headphone audio hiss (LP: #1654448) // [XPS 13 9360,
    Realtek ALC3246, Black Headphone Out, Front] High noise floor (LP: #1845810)
    - ALSA: hda/realtek: Reduce the Headphone static noise on XPS 9350/9360

  * no HDMI video output since GDM greeter after linux-oem-osp1 version
    5.0.0-1026 (LP: #1852386)
    - drm/i915: Add new CNL PCH ID seen on a CML platform
    - SAUCE: drm/i915: Fix detection for a CMP-V PCH

  * [broadwell-rt286, playback] Since Linux 5.2rc2 audio playback no longer
    works on Dell Venue 11 Pro 7140 (LP: #1846539)
    - [Config] Drop snd-sof-intel-bdw build
    - SAUCE: ASoC: SOF: Intel: Broadwell: clarify mutual exclusion with legacy
      driver

  * [CML-S62] Need enable turbostat patch support for Comet lake- S 6+2
    (LP: #1847451)
    - SAUCE: tools/power turbostat: Add Cometlake support

  * External microphone can't work on some dell machines with the codec alc256
    or alc236 (LP: #1853791)
    - SAUCE: ALSA: hda/realtek - Move some alc256 pintbls to fallback table
    - SAUCE: ALSA: hda/realtek - Move some alc236 pintbls to fallback table

  * Memory leak in net/xfrm/xfrm_state.c - 8 pages per ipsec connection
    (LP: #1853197)
    - xfrm: Fix memleak on xfrm state destroy

  * CVE-2019-18660: patches for Ubuntu (LP: #1853142) // CVE-2019-18660
    - powerpc/64s: support nospectre_v2 cmdline option
    - powerp...

Changed in linux (Ubuntu Eoan):
status: Fix Committed → Fix Released
Launchpad Janitor (janitor) wrote :
Download full text (42.3 KiB)

This bug was fixed in the package linux - 5.0.0-38.41

---------------
linux (5.0.0-38.41) disco; urgency=medium

  * disco/linux: 5.0.0-38.41 -proposed tracker (LP: #1854788)

  * [Regression] Failed to boot disco kernel built from master-next (kernel
    kernel NULL pointer dereference) (LP: #1853981)
    - SAUCE: blk-mq: Fix blk_mq_make_request for mq devices

  * CVE-2019-14901
    - SAUCE: mwifiex: Fix heap overflow in mmwifiex_process_tdls_action_frame()

  * CVE-2019-14896 // CVE-2019-14897
    - SAUCE: libertas: Fix two buffer overflows at parsing bss descriptor

  * CVE-2019-14895
    - SAUCE: mwifiex: fix possible heap overflow in mwifiex_process_country_ie()

  * [CML] New device id's for CMP-H (LP: #1846335)
    - mmc: sdhci-pci: Add another Id for Intel CML
    - i2c: i801: Add support for Intel Comet Lake PCH-H
    - mtd: spi-nor: intel-spi: Add support for Intel Comet Lake-H SPI serial flash
    - mfd: intel-lpss: Add Intel Comet Lake PCH-H PCI IDs

  * Please add patch fixing RK818 ID detection (LP: #1853192)
    - SAUCE: mfd: rk808: Fix RK818 ID template

  * [SRU][B/OEM-B/OEM-OSP1/D] Enable new Elan touchpads which are not in current
    whitelist (LP: #1853246)
    - Input: elan_i2c - export the device id whitelist
    - HID: quirks: Refactor ELAN 400 and 401 handling

  * Lenovo dock MAC Address pass through doesn't work in Ubuntu (LP: #1827961)
    - r8152: Add macpassthru support for ThinkPad Thunderbolt 3 Dock Gen 2

  * [CML-S62] Need enable turbostat patch support for Comet lake- S 6+2
    (LP: #1847451)
    - SAUCE: tools/power turbostat: Add Cometlake support

  * External microphone can't work on some dell machines with the codec alc256
    or alc236 (LP: #1853791)
    - SAUCE: ALSA: hda/realtek - Move some alc256 pintbls to fallback table
    - SAUCE: ALSA: hda/realtek - Move some alc236 pintbls to fallback table

  * Memory leak in net/xfrm/xfrm_state.c - 8 pages per ipsec connection
    (LP: #1853197)
    - xfrm: Fix memleak on xfrm state destroy

  * CVE-2019-18660: patches for Ubuntu (LP: #1853142) // CVE-2019-18660
    - powerpc/64s: support nospectre_v2 cmdline option
    - powerpc/book3s64: Fix link stack flush on context switch
    - KVM: PPC: Book3S HV: Flush link stack on guest exit to host kernel

  * Raydium Touchscreen on ThinkPad L390 does not work (LP: #1849721)
    - HID: i2c-hid: fix no irq after reset on raydium 3118

  * Make Goodix I2C touchpads work (LP: #1853842)
    - HID: i2c-hid: Remove runtime power management
    - HID: i2c-hid: Send power-on command after reset

  * Touchpad doesn't work on Dell Inspiron 7000 2-in-1 (LP: #1851901)
    - Revert "UBUNTU: SAUCE: mfd: intel-lpss: add quirk for Dell XPS 13 7390
      2-in-1"
    - lib: devres: add a helper function for ioremap_uc
    - mfd: intel-lpss: Use devm_ioremap_uc for MMIO

  * CVE-2019-19055
    - nl80211: fix memory leak in nl80211_get_ftm_responder_stats

  * [CML-S62] Need enable intel_rapl patch support for Comet lake- S 6+2
    (LP: #1847454)
    - powercap/intel_rapl: add support for CometLake Mobile
    - powercap/intel_rapl: add support for Cometlake desktop

  * [CML-S62] Need enable intel_pmc_core driver patch for Comet l...

Changed in linux (Ubuntu Disco):
status: Fix Committed → Fix Released
Launchpad Janitor (janitor) wrote :
Download full text (8.6 KiB)

This bug was fixed in the package linux - 5.4.0-9.12

---------------
linux (5.4.0-9.12) focal; urgency=medium

  * alsa/hda/realtek: the line-out jack doens't work on a dell AIO
    (LP: #1855999)
    - SAUCE: ALSA: hda/realtek - Line-out jack doesn't work on a Dell AIO

  * scsi: hisi_sas: Check sas_port before using it (LP: #1855952)
    - scsi: hisi_sas: Check sas_port before using it

  * CVE-2019-19078
    - ath10k: fix memory leak

  * cifs: DFS Caching feature causing problems traversing multi-tier DFS setups
    (LP: #1854887)
    - cifs: Fix retrieval of DFS referrals in cifs_mount()

  * Support DPCD aux brightness control (LP: #1856134)
    - SAUCE: drm/i915: Fix eDP DPCD aux max backlight calculations
    - SAUCE: drm/i915: Assume 100% brightness when not in DPCD control mode
    - SAUCE: drm/i915: Fix DPCD register order in intel_dp_aux_enable_backlight()
    - SAUCE: drm/i915: Auto detect DPCD backlight support by default
    - SAUCE: drm/i915: Force DPCD backlight mode on X1 Extreme 2nd Gen 4K AMOLED
      panel
    - USUNTU: SAUCE: drm/i915: Force DPCD backlight mode on Dell Precision 4K sku

  * The system cannot resume from S3 if user unplugs the TB16 during suspend
    state (LP: #1849269)
    - PCI: pciehp: Do not disable interrupt twice on suspend
    - PCI: pciehp: Prevent deadlock on disconnect

  * change kconfig of the soundwire bus driver from y to m (LP: #1855685)
    - [Config]: SOUNDWIRE=m

  * alsa/sof: change to use hda hdmi codec driver to make hdmi audio on the
    docking station work (LP: #1855666)
    - ALSA: hda/hdmi - implement mst_no_extra_pcms flag
    - ASoC: hdac_hda: add support for HDMI/DP as a HDA codec
    - ASoC: Intel: skl-hda-dsp-generic: use snd-hda-codec-hdmi
    - ASoC: Intel: skl-hda-dsp-generic: fix include guard name
    - ASoC: SOF: Intel: add support for snd-hda-codec-hdmi
    - ASoC: Intel: bxt-da7219-max98357a: common hdmi codec support
    - ASoC: Intel: glk_rt5682_max98357a: common hdmi codec support
    - ASoC: intel: sof_rt5682: common hdmi codec support
    - ASoC: Intel: bxt_rt298: common hdmi codec support
    - ASoC: SOF: enable sync_write in hdac_bus
    - [config]: SND_SOC_SOF_HDA_COMMON_HDMI_CODEC=y

  * Fix unusable USB hub on Dell TB16 after S3 (LP: #1855312)
    - SAUCE: USB: core: Make port power cycle a seperate helper function
    - SAUCE: USB: core: Attempt power cycle port when it's in eSS.Disabled state

  * Focal update: v5.4.3 upstream stable release (LP: #1856583)
    - rsi: release skb if rsi_prepare_beacon fails
    - arm64: tegra: Fix 'active-low' warning for Jetson TX1 regulator
    - arm64: tegra: Fix 'active-low' warning for Jetson Xavier regulator
    - perf scripts python: exported-sql-viewer.py: Fix use of TRUE with SQLite
    - sparc64: implement ioremap_uc
    - lp: fix sparc64 LPSETTIMEOUT ioctl
    - time: Zero the upper 32-bits in __kernel_timespec on 32-bit
    - mailbox: tegra: Fix superfluous IRQ error message
    - staging/octeon: Use stubs for MIPS && !CAVIUM_OCTEON_SOC
    - usb: gadget: u_serial: add missing port entry locking
    - serial: 8250-mtk: Use platform_get_irq_optional() for optional irq
    - tty: serial: fsl_lpuart: use the sg ...

Read more...

Changed in linux (Ubuntu):
status: Confirmed → Fix Released
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