5G connectivity on Intel AC9260 gradually diminishes during usage

Bug #1846288 reported by phantomatlas
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Intel AC9260 will connect to 5G WiFi without issue. However, after a few minutes of use, the connection will slow to a crawl and eventually time out until manually switched to a traditional WiFi. Other devices on the same 5G network do not experience this behavior. This behavior does not occur under 18.04LTS.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-control-center 1:3.34.0.1-1ubuntu2
ProcVersionSignature: Ubuntu 5.3.0-13.14-generic 5.3.0
Uname: Linux 5.3.0-13-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 1 23:15:35 2019
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2019-10-01 (1 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Beta amd64 (20190926.1)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: eric 1795 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-01 (1 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Beta amd64 (20190926.1)
MachineType: Dell Inc. XPS 15 9570
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-13-generic root=UUID=cbdfb299-4ef9-49ab-adb8-0c346f806bb7 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-13.14-generic 5.3.0
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-13-generic N/A
 linux-backports-modules-5.3.0-13-generic N/A
 linux-firmware 1.182
Tags: eoan
Uname: Linux 5.3.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/22/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.0
dmi.board.name: 0D0T05
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.13.0:bd08/22/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0D0T05:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: eric 1795 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-01 (1 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Beta amd64 (20190926.1)
MachineType: Dell Inc. XPS 15 9570
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-13-generic root=UUID=cbdfb299-4ef9-49ab-adb8-0c346f806bb7 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-13.14-generic 5.3.0
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-13-generic N/A
 linux-backports-modules-5.3.0-13-generic N/A
 linux-firmware 1.182
Tags: eoan
Uname: Linux 5.3.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/22/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.0
dmi.board.name: 0D0T05
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.13.0:bd08/22/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0D0T05:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

The issue doesn't seem likely due to the settings UI, rather a driver bug. Reassigning to the kernel, could add your 'journalctl -b 0' log to the bug?

affects: gnome-control-center (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1846288

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
phantomatlas (vovchyk-bratyk) wrote :

Attached is journalctl -b 0 as requested

tags: added: apport-collected
description: updated
Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : AlsaInfo.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : CRDA.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : CurrentDmesg.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : IwConfig.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : Lspci.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : Lsusb.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : ProcCpuinfo.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : ProcCpuinfoMinimal.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : ProcInterrupts.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : ProcModules.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : PulseList.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : RfKill.txt

apport information

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phantomatlas (vovchyk-bratyk) wrote : UdevDb.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : WifiSyslog.txt

apport information

description: updated
Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : AlsaInfo.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : CRDA.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : CurrentDmesg.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : IwConfig.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : Lspci.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : Lsusb.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : ProcInterrupts.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : ProcModules.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : PulseList.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : RfKill.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : UdevDb.txt

apport information

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
phantomatlas (vovchyk-bratyk) wrote :

marked confirmed after submitting apport-collect 1846288 - yes this should be a kernel bug not a UI settings bug.

Revision history for this message
You-Sheng Yang (vicamo) wrote :

Hi, could you try backport-iwlwifi-dkms package from my ppa https://launchpad.net/~vicamo/+archive/ubuntu/backport-iwlwifi-dkms . This ppa contains packages built from latest intel backport-iwlwifi tree HEAD.

Revision history for this message
phantomatlas (vovchyk-bratyk) wrote :

Hi, just updating this, the backports solution did not work for me. At this point it is a serious enough problem to roll back and wait for a more durable fix.

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