| 2019-09-28 23:04:58 |
Robie Basak |
bug |
|
|
added bug |
| 2019-09-30 13:05:20 |
Robie Basak |
affects |
alsa-driver (Ubuntu) |
linux (Ubuntu) |
|
| 2019-09-30 13:30:11 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2019-09-30 13:44:52 |
Robie Basak |
tags |
amd64 apport-bug bionic regression-update |
amd64 apport-bug apport-collected bionic regression-update |
|
| 2019-09-30 13:44:53 |
Robie Basak |
description |
Since linux-image-4.15.0-60-generic 4.15.0-60.67, the background noise in my headphones has increased to unreasonable levels. In linux-image-4.15.0-58-generic 4.15.0-58.64 and previous kernels the noise was present but at a bearable level, which I had always assumed was a hardware design issue. Now, with the increased noise floor, the headphone socket is essentially unusable.
This is a regression in a stable release (Bionic). The problem consistently reproduces as follows:
OK: linux-image-4.15.0-58-generic 4.15.0-58.64
BAD: linux-image-4.15.0-60-generic 4.15.0-60.67
BAD: linux-image-4.15.0-62-generic 4.15.0-62.69
BAD: linux-image-4.15.0-64-generic 4.15.0-64.73
Steps to reproduce:
Hardware: Dell XPS 9360 (shipped with Ubuntu). I'm using a manually reinstalled Ubuntu Bionic, not the OEM installation. Mostly everything is on defaults.
1. Boot with no headphones connected
2. Log in
3. Plug the headphones in
Expected: normal noise level
Actual: very high noise level. Playback does work correctly but the SnR is terrible.
The "Select Audio Device" prompt appears, but the noise problem is present before I make a selection. If I select Headphones or Headset (I'm using a headset) then the noise remains after a brief (~0.5s) interruption. If I select Microphone then the noise goes, but then the audio comes through the speakers and not the headset as required.
I have tried messing with alsamixer but haven't found anything to explain or reduce the noise. Switching to a previous kernel fixes the problem immediately with no settings change required.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-64.73-generic 4.15.18
Uname: Linux 4.15.0-64-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: robie 2126 F.... pulseaudio
robie 3648 F.... alsamixer
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 28 23:51:05 2019
InstallationDate: Installed on 2017-05-11 (870 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170507)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: High background noise, or volume is too low
Title: [XPS 13 9360, Realtek ALC3246, Black Headphone Out, Front] Background noise or low volume
UpgradeStatus: Upgraded to bionic on 2018-07-28 (427 days ago)
dmi.bios.date: 03/14/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.0
dmi.board.name: 00GCYR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.11.0:bd03/14/2019:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn00GCYR:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc. |
Since linux-image-4.15.0-60-generic 4.15.0-60.67, the background noise in my headphones has increased to unreasonable levels. In linux-image-4.15.0-58-generic 4.15.0-58.64 and previous kernels the noise was present but at a bearable level, which I had always assumed was a hardware design issue. Now, with the increased noise floor, the headphone socket is essentially unusable.
This is a regression in a stable release (Bionic). The problem consistently reproduces as follows:
OK: linux-image-4.15.0-58-generic 4.15.0-58.64
BAD: linux-image-4.15.0-60-generic 4.15.0-60.67
BAD: linux-image-4.15.0-62-generic 4.15.0-62.69
BAD: linux-image-4.15.0-64-generic 4.15.0-64.73
Steps to reproduce:
Hardware: Dell XPS 9360 (shipped with Ubuntu). I'm using a manually reinstalled Ubuntu Bionic, not the OEM installation. Mostly everything is on defaults.
1. Boot with no headphones connected
2. Log in
3. Plug the headphones in
Expected: normal noise level
Actual: very high noise level. Playback does work correctly but the SnR is terrible.
The "Select Audio Device" prompt appears, but the noise problem is present before I make a selection. If I select Headphones or Headset (I'm using a headset) then the noise remains after a brief (~0.5s) interruption. If I select Microphone then the noise goes, but then the audio comes through the speakers and not the headset as required.
I have tried messing with alsamixer but haven't found anything to explain or reduce the noise. Switching to a previous kernel fixes the problem immediately with no settings change required.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-64.73-generic 4.15.18
Uname: Linux 4.15.0-64-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: robie 2126 F.... pulseaudio
robie 3648 F.... alsamixer
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 28 23:51:05 2019
InstallationDate: Installed on 2017-05-11 (870 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170507)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: High background noise, or volume is too low
Title: [XPS 13 9360, Realtek ALC3246, Black Headphone Out, Front] Background noise or low volume
UpgradeStatus: Upgraded to bionic on 2018-07-28 (427 days ago)
dmi.bios.date: 03/14/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.0
dmi.board.name: 00GCYR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.11.0:bd03/14/2019:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn00GCYR:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: robie 2329 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=ae23a431-2f44-4c12-992a-a0da8186bfcc
InstallationDate: Installed on 2017-05-11 (871 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170507)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:568b Realtek Semiconductor Corp.
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 13 9360
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-64-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-64.73-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-64-generic N/A
linux-backports-modules-4.15.0-64-generic N/A
linux-firmware 1.173.9
Tags: bionic
Uname: Linux 4.15.0-64-generic x86_64
UpgradeStatus: Upgraded to bionic on 2018-07-28 (428 days ago)
UserGroups: adm cdrom dialout dip libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/14/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.0
dmi.board.name: 00GCYR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.11.0:bd03/14/2019:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn00GCYR:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc. |
|
| 2019-09-30 13:44:54 |
Robie Basak |
attachment added |
|
AlsaInfo.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292805/+files/AlsaInfo.txt |
|
| 2019-09-30 13:44:55 |
Robie Basak |
attachment added |
|
CRDA.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292806/+files/CRDA.txt |
|
| 2019-09-30 13:44:57 |
Robie Basak |
attachment added |
|
CurrentDmesg.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292807/+files/CurrentDmesg.txt |
|
| 2019-09-30 13:44:58 |
Robie Basak |
attachment added |
|
IwConfig.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292808/+files/IwConfig.txt |
|
| 2019-09-30 13:44:59 |
Robie Basak |
attachment added |
|
Lspci.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292809/+files/Lspci.txt |
|
| 2019-09-30 13:45:01 |
Robie Basak |
attachment added |
|
ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292810/+files/ProcCpuinfo.txt |
|
| 2019-09-30 13:45:03 |
Robie Basak |
attachment added |
|
ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292811/+files/ProcCpuinfoMinimal.txt |
|
| 2019-09-30 13:45:04 |
Robie Basak |
attachment added |
|
ProcEnviron.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292812/+files/ProcEnviron.txt |
|
| 2019-09-30 13:45:05 |
Robie Basak |
attachment added |
|
ProcInterrupts.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292813/+files/ProcInterrupts.txt |
|
| 2019-09-30 13:45:08 |
Robie Basak |
attachment added |
|
ProcModules.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292814/+files/ProcModules.txt |
|
| 2019-09-30 13:45:10 |
Robie Basak |
attachment added |
|
PulseList.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292815/+files/PulseList.txt |
|
| 2019-09-30 13:45:12 |
Robie Basak |
attachment added |
|
RfKill.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292816/+files/RfKill.txt |
|
| 2019-09-30 13:45:15 |
Robie Basak |
attachment added |
|
UdevDb.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292817/+files/UdevDb.txt |
|
| 2019-09-30 13:45:16 |
Robie Basak |
attachment added |
|
WifiSyslog.txt https://bugs.launchpad.net/bugs/1845810/+attachment/5292818/+files/WifiSyslog.txt |
|
| 2019-09-30 13:45:50 |
Robie Basak |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2019-10-01 06:16:38 |
Kai-Heng Feng |
linux (Ubuntu): assignee |
|
Kai-Heng Feng (kaihengfeng) |
|
| 2019-10-01 11:56:12 |
Kai-Heng Feng |
linux (Ubuntu): status |
Confirmed |
In Progress |
|
| 2019-10-02 10:30:12 |
Kai-Heng Feng |
linux (Ubuntu): status |
In Progress |
Incomplete |
|
| 2019-10-02 12:04:29 |
Robie Basak |
linux (Ubuntu): status |
Incomplete |
Triaged |
|
| 2019-10-03 04:40:45 |
Kai-Heng Feng |
linux (Ubuntu): assignee |
Kai-Heng Feng (kaihengfeng) |
|
|
| 2019-10-03 09:04:17 |
Po-Hsu Lin |
nominated for series |
|
Ubuntu Bionic |
|
| 2019-10-03 09:04:17 |
Po-Hsu Lin |
bug task added |
|
linux (Ubuntu Bionic) |
|
| 2019-11-14 16:22:51 |
Connor Kuehl |
linux (Ubuntu Bionic): status |
New |
Fix Committed |
|
| 2019-11-14 18:48:48 |
Ubuntu Kernel Bot |
tags |
amd64 apport-bug apport-collected bionic regression-update |
amd64 apport-bug apport-collected bionic regression-update verification-needed-bionic |
|
| 2019-11-19 10:50:39 |
Robie Basak |
tags |
amd64 apport-bug apport-collected bionic regression-update verification-needed-bionic |
amd64 apport-bug apport-collected bionic regression-update verification-done-bionic |
|
| 2019-11-28 10:54:28 |
Stefan Bader |
nominated for series |
|
Ubuntu Eoan |
|
| 2019-11-28 10:54:28 |
Stefan Bader |
bug task added |
|
linux (Ubuntu Eoan) |
|
| 2019-11-28 10:54:28 |
Stefan Bader |
nominated for series |
|
Ubuntu Disco |
|
| 2019-11-28 10:54:28 |
Stefan Bader |
bug task added |
|
linux (Ubuntu Disco) |
|
| 2019-11-28 10:54:34 |
Stefan Bader |
linux (Ubuntu Bionic): importance |
Undecided |
Medium |
|
| 2019-11-28 10:54:38 |
Stefan Bader |
linux (Ubuntu Disco): importance |
Undecided |
Medium |
|
| 2019-11-28 10:54:41 |
Stefan Bader |
linux (Ubuntu Eoan): importance |
Undecided |
Medium |
|
| 2019-11-28 10:54:49 |
Stefan Bader |
linux (Ubuntu Disco): status |
New |
Fix Committed |
|
| 2019-12-02 13:04:55 |
Launchpad Janitor |
linux (Ubuntu Bionic): status |
Fix Committed |
Fix Released |
|
| 2019-12-03 15:42:43 |
Ubuntu Kernel Bot |
tags |
amd64 apport-bug apport-collected bionic regression-update verification-done-bionic |
amd64 apport-bug apport-collected bionic regression-update verification-done-bionic verification-needed-disco |
|
| 2019-12-04 10:16:26 |
Stefan Bader |
linux (Ubuntu Eoan): status |
New |
Fix Committed |
|
| 2019-12-05 11:27:15 |
Ubuntu Kernel Bot |
tags |
amd64 apport-bug apport-collected bionic regression-update verification-done-bionic verification-needed-disco |
amd64 apport-bug apport-collected bionic regression-update verification-done-bionic verification-needed-disco verification-needed-eoan |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
linux (Ubuntu Eoan): status |
Fix Committed |
Fix Released |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14895 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14896 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14897 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14901 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-18660 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-19055 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-19072 |
|
| 2020-01-06 13:12:44 |
Launchpad Janitor |
linux (Ubuntu Disco): status |
Fix Committed |
Fix Released |
|
| 2020-01-06 13:12:44 |
Launchpad Janitor |
cve linked |
|
2019-2214 |
|
