| 2019-08-05 16:23:20 |
Adrian Barbuio |
bug |
|
|
added bug |
| 2019-08-06 08:37:22 |
Sebastien Bacher |
affects |
gnome-control-center (Ubuntu) |
linux (Ubuntu) |
|
| 2019-08-06 09:00:09 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2019-08-06 15:21:35 |
Adrian Barbuio |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2019-08-06 15:27:52 |
Adrian Barbuio |
tags |
amd64 apport-bug disco |
amd64 apport-bug apport-collected disco |
|
| 2019-08-06 15:27:53 |
Adrian Barbuio |
description |
I recently installed Ubuntu 19.04 on this protab laptop. In the settings menu the sound output shows a headphone and a multichannel output option. There is no sound coming out of either system, despite there being sound detection demonstrated in the sound bars in the output menu moving with the playback audio. I have tried force restarting/reinstalling Alsa mixer and pulse audio and all the obvious things such as checking sound level settings.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: gnome-control-center 1:3.32.2-0ubuntu1.1
ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
Uname: Linux 5.0.0-23-generic x86_64
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 6 02:09:12 2019
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2019-02-22 (164 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
ProcEnviron:
LANGUAGE=en_AU:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_AU.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: Upgraded to disco on 2019-08-04 (1 days ago) |
I recently installed Ubuntu 19.04 on this protab laptop. In the settings menu the sound output shows a headphone and a multichannel output option. There is no sound coming out of either system, despite there being sound detection demonstrated in the sound bars in the output menu moving with the playback audio. I have tried force restarting/reinstalling Alsa mixer and pulse audio and all the obvious things such as checking sound level settings.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: gnome-control-center 1:3.32.2-0ubuntu1.1
ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
Uname: Linux 5.0.0-23-generic x86_64
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 6 02:09:12 2019
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2019-02-22 (164 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
ProcEnviron:
LANGUAGE=en_AU:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_AU.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: Upgraded to disco on 2019-08-04 (1 days ago)
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: adrian 1685 F.... pulseaudio
/dev/snd/controlC0: adrian 1685 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2019-02-22 (165 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: Visage Telecom Pty Ltd PTBNWXM14GRY
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-23-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
RelatedPackageVersions:
linux-restricted-modules-5.0.0-23-generic N/A
linux-backports-modules-5.0.0-23-generic N/A
linux-firmware 1.178.3
Tags: disco
Uname: Linux 5.0.0-23-generic x86_64
UpgradeStatus: Upgraded to disco on 2019-08-04 (2 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/04/2016
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: PROTABx.WT314D.NANNGEN0
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Type2 - Board Product Name
dmi.board.vendor: Insyde
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDECorp.:bvrPROTABx.WT314D.NANNGEN0:bd11/04/2016:svnVisageTelecomPtyLtd:pnPTBNWXM14GRY:pvrType1-TBDbyOEM:rvnInsyde:rnType2-BoardProductName:rvrType2-BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: Type1 - Family
dmi.product.name: PTBNWXM14GRY
dmi.product.sku: Type1 - SKU0
dmi.product.version: Type1 - TBD by OEM
dmi.sys.vendor: Visage Telecom Pty Ltd |
|
| 2019-08-06 15:27:56 |
Adrian Barbuio |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281239/+files/AlsaInfo.txt |
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| 2019-08-06 15:27:58 |
Adrian Barbuio |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281240/+files/CRDA.txt |
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| 2019-08-06 15:28:01 |
Adrian Barbuio |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281241/+files/CurrentDmesg.txt |
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| 2019-08-06 15:28:03 |
Adrian Barbuio |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281242/+files/IwConfig.txt |
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| 2019-08-06 15:28:05 |
Adrian Barbuio |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281243/+files/Lspci.txt |
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| 2019-08-06 15:28:07 |
Adrian Barbuio |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281244/+files/Lsusb.txt |
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| 2019-08-06 15:28:09 |
Adrian Barbuio |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281245/+files/ProcCpuinfo.txt |
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| 2019-08-06 15:28:10 |
Adrian Barbuio |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281246/+files/ProcCpuinfoMinimal.txt |
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| 2019-08-06 15:28:12 |
Adrian Barbuio |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281247/+files/ProcEnviron.txt |
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| 2019-08-06 15:28:14 |
Adrian Barbuio |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281248/+files/ProcInterrupts.txt |
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| 2019-08-06 15:28:16 |
Adrian Barbuio |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281249/+files/ProcModules.txt |
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| 2019-08-06 15:28:21 |
Adrian Barbuio |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281250/+files/PulseList.txt |
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| 2019-08-06 15:28:23 |
Adrian Barbuio |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281251/+files/RfKill.txt |
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| 2019-08-06 15:28:30 |
Adrian Barbuio |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281252/+files/UdevDb.txt |
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| 2019-08-06 15:28:32 |
Adrian Barbuio |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1839006/+attachment/5281253/+files/WifiSyslog.txt |
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| 2019-08-08 03:12:05 |
Adrian Barbuio |
attachment added |
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tmp_list.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+attachment/5281521/+files/tmp_list.txt |
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| 2019-08-08 03:12:51 |
Adrian Barbuio |
attachment added |
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client_1.conf https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+attachment/5281522/+files/client_1.conf |
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| 2019-08-08 03:13:16 |
Adrian Barbuio |
attachment added |
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client_2.conf https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+attachment/5281523/+files/client_2.conf |
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| 2019-08-08 03:13:40 |
Adrian Barbuio |
attachment added |
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client_3.conf https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+attachment/5281524/+files/client_3.conf |
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| 2019-08-08 05:24:50 |
Adrian Barbuio |
attachment added |
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pulse_fun https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+attachment/5281539/+files/pulse_fun |
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| 2019-08-08 13:32:43 |
Adrian Barbuio |
attachment added |
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pulseverbose.log https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+attachment/5281612/+files/pulseverbose.log |
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