3.5mm audio jack whistles on headphones

Bug #1832961 reported by Philippe
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

 3.5mm audio jack whistles on headphones on Dell 9570 laptop
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: philippe 2094 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.1
InstallationDate: Installed on 2018-11-13 (214 days ago)
InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180717
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 27c6:5395
 Bus 001 Device 002: ID 8087:0025 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 15 9570
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-21-generic root=UUID=1c90898a-7750-4a75-967f-b653a0db22aa ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.18.0-21.22~18.04.1-generic 4.18.20
RelatedPackageVersions:
 linux-restricted-modules-4.18.0-21-generic N/A
 linux-backports-modules-4.18.0-21-generic N/A
 linux-firmware 1.173.6
Tags: tessa
Uname: Linux 4.18.0-21-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/26/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.10.1
dmi.board.name: 0D0T05
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0D0T05:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.

Revision history for this message
Philippe (phil995511) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected tessa
description: updated
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Philippe (phil995511) wrote : CRDA.txt

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Philippe (phil995511) wrote : CurrentDmesg.txt

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Philippe (phil995511) wrote : IwConfig.txt

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Philippe (phil995511) wrote : Lspci.txt

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Philippe (phil995511) wrote : ProcCpuinfo.txt

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Philippe (phil995511) wrote : ProcCpuinfoMinimal.txt

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Philippe (phil995511) wrote : ProcEnviron.txt

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Philippe (phil995511) wrote : ProcInterrupts.txt

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Philippe (phil995511) wrote : ProcModules.txt

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Philippe (phil995511) wrote : PulseList.txt

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Philippe (phil995511) wrote : RfKill.txt

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Philippe (phil995511) wrote : UdevDb.txt

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Philippe (phil995511) wrote : WifiSyslog.txt

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Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: cosmic
Revision history for this message
Philippe (phil995511) wrote :

If the sound is set to off, the whistles on headphones is still present ??!! This is a AKG K240 MK II headphones (55 Ohms)

https://www.akg.com/Headphones/Professional%20Headphones/K240MKII.html

Revision history for this message
Philippe (phil995511) wrote :

All work perfectly on old Linux kernel and on Windows 10.

it's a relatively new bug that I've never met before.

Regards.

Revision history for this message
Hui Wang (hui.wang) wrote :

Recently mainline kernel merged a patch for fixing the headphone noise on alc298.

Please install and test the latest mainline kernel:

https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.2-rc4/

Revision history for this message
Philippe (phil995511) wrote :

Hello Hui,

Sadly the kernel 5.2-rc4 dont run correctly on my Laptop.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832087

Regards

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