[amdgpu] display hanging after laptop opens lid

[Jan Boomsma]

ubuntu 19.04

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.0.0-16.17-generic 5.0.8
Uname: Linux 5.0.0-16-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] Toegang geweigerd: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Jun 7 14:56:09 2019
DistUpgraded: Fresh install
DistroCodename: disco
DistroVariant: ubuntu
DkmsStatus:
 anbox, 1, 5.0.0-15-generic, x86_64: installed
 anbox, 1, 5.0.0-16-generic, x86_64: installed
 virtualbox, 6.0.6, 5.0.0-15-generic, x86_64: installed
 virtualbox, 6.0.6, 5.0.0-16-generic, x86_64: installed
ExtraDebuggingInterest: No
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Stoney [Radeon R2/R3/R4/R5 Graphics] [1002:98e4] (rev da) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Stoney [Radeon R2/R3/R4/R5 Graphics] [1043:1680]
InstallationDate: Installed on 2018-08-03 (308 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: ASUSTeK COMPUTER INC. E402BA
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=nl_NL.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic root=UUID=c593d94b-7cc0-45ca-a012-f79a49d00093 ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/06/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E402BA.311
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: E402BA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE402BA.311:bd09/06/2018:svnASUSTeKCOMPUTERINC.:pnE402BA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE402BA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: E402BA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.14.0+19.04.20190223.1-0ubuntu1
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.2-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20180925-2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Daniel van Vugt (vanvugt)]

Please:

1. Reproduce the hang again.

2. Reboot and then immediately run:

   journalctl -b-1 > prevboot.txt

   and send us the file 'prevboot.txt'.

[Jan Boomsma (janboomsma73)]

Dear Daniel,

Here is the file you've request.
With regards,
Jan Boomsma.

On jun. 10 2019, at 3:57 am, Daniel van Vugt <email address hidden> wrote:
> Please:
>
> 1. Reproduce the hang again.
> 2. Reboot and then immediately run:
> journalctl -b-1 > prevboot.txt
> and send us the file 'prevboot.txt'.
>
> ** Summary changed:
> - display hanging after laptop opens lid
> + [amdgpu] display hanging after laptop opens lid
>
> ** Package changed: xorg (Ubuntu) => xserver-xorg-video-amdgpu (Ubuntu)
> ** Tags added: amdgpu
> ** Changed in: xserver-xorg-video-amdgpu (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1832004
>
> Title:
> [amdgpu] display hanging after laptop opens lid
>
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> ubuntu 19.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-16.17-generic 5.0.8
> Uname: Linux 5.0.0-16-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Toegang geweigerd: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jun 7 14:56:09 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> DkmsStatus:
> anbox, 1, 5.0.0-15-generic, x86_64: installed
> anbox, 1, 5.0.0-16-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-15-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-16-generic, x86_64: installed
> ExtraDebuggingInterest: No
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Stoney [Radeon R2/R3/R4/R5 Graphics] [1002:98e4] (rev da) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Stoney [Radeon R2/R3/R4/R5 Graphics] [1043:1680]
> InstallationDate: Installed on 2018-08-03 (308 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
> MachineType: ASUSTeK COMPUTER INC. E402BA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=nl_NL.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic root=UUID=c593d94b-7cc0-45ca-a012-f79a49d00093 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/06/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: E402BA.311
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: E402BA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE402BA.311:bd09/06/2018:svnASUSTeKCOMPUTERINC.:pnE402BA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE402BA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: VivoBook
> dmi.product.name: E402BA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz 1:0.9.14.0+19.04.20190223.1-0ubuntu1
> version.libdrm2: libdrm2...

[Daniel van Vugt (vanvugt)]

Thanks. I can't yet see any explanation for the problem.

In case something has crashed, please try following these instructions:

https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

[Daniel van Vugt (vanvugt)]

Also, do you have any nonstandard gnome-shell extensions installed?

[Jan Boomsma (janboomsma73)]

None of those. Maybe I explaind the bug wrong.

When the laptop comes out of sleep mode the screen won't get back on. Also the external screen won't get back on.

On jun. 12 2019, at 4:01 am, Daniel van Vugt <email address hidden> wrote:
> Also, do you have any nonstandard gnome-shell extensions installed?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1832004
>
> Title:
> [amdgpu] display hanging after laptop opens lid
>
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> ubuntu 19.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-16.17-generic 5.0.8
> Uname: Linux 5.0.0-16-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Toegang geweigerd: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jun 7 14:56:09 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> DkmsStatus:
> anbox, 1, 5.0.0-15-generic, x86_64: installed
> anbox, 1, 5.0.0-16-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-15-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-16-generic, x86_64: installed
> ExtraDebuggingInterest: No
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Stoney [Radeon R2/R3/R4/R5 Graphics] [1002:98e4] (rev da) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Stoney [Radeon R2/R3/R4/R5 Graphics] [1043:1680]
> InstallationDate: Installed on 2018-08-03 (308 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
> MachineType: ASUSTeK COMPUTER INC. E402BA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=nl_NL.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic root=UUID=c593d94b-7cc0-45ca-a012-f79a49d00093 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/06/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: E402BA.311
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: E402BA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE402BA.311:bd09/06/2018:svnASUSTeKCOMPUTERINC.:pnE402BA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE402BA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: VivoBook
> dmi.product.name: E402BA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz 1:0.9.14.0+19.04.20190223.1-0ubuntu1
> version.libdrm2: libdrm2 2.4.97-1ubuntu1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.2-1ubuntu1
> version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-...

[Daniel van Vugt (vanvugt)]

Thanks. Yes it sounds like a problem with the amdgpu graphics driver.

[Jan Boomsma (janboomsma73)]

Can you help me out with this one?

Op do 13 jun. 2019 04:35 schreef Daniel van Vugt <
<email address hidden>>:

> Thanks. Yes it sounds like a problem with the amdgpu graphics driver.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1832004
>
> Title:
> [amdgpu] display hanging after laptop opens lid
>
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> ubuntu 19.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-16.17-generic 5.0.8
> Uname: Linux 5.0.0-16-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Toegang geweigerd: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jun 7 14:56:09 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> DkmsStatus:
> anbox, 1, 5.0.0-15-generic, x86_64: installed
> anbox, 1, 5.0.0-16-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-15-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-16-generic, x86_64: installed
> ExtraDebuggingInterest: No
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Stoney [Radeon R2/R3/R4/R5
> Graphics] [1002:98e4] (rev da) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Stoney [Radeon R2/R3/R4/R5 Graphics]
> [1043:1680]
> InstallationDate: Installed on 2018-08-03 (308 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: ASUSTeK COMPUTER INC. E402BA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=nl_NL.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic
> root=UUID=c593d94b-7cc0-45ca-a012-f79a49d00093 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/06/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: E402BA.311
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: E402BA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrE402BA.311:bd09/06/2018:svnASUSTeKCOMPUTERINC.:pnE402BA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE402BA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: VivoBook
> dmi.product.name: E402BA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz 1:0.9.14.0+19.04.20190223.1-0ubuntu1
> version.libdrm2: libdrm2 2.4.97-1ubuntu1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.2-1ubuntu1
> version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> versi...

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.2-rc5/

[Jan Boomsma (janboomsma73)]

Hi Kai-Heng.

Since I'm using 19.04 in production, which was not such a good idea, I think it's better to backup all my work and then re-install 18.04. After that I'll wait till 19.04 is in LTS release.
With regards,
Jan Boomsma.
On jun. 17 2019, at 9:04 am, Kai-Heng Feng <email address hidden> wrote:
> Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.2-rc5/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1832004
>
> Title:
> [amdgpu] display hanging after laptop opens lid
>
> Status in linux package in Ubuntu:
> Confirmed
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> New
>
> Bug description:
> ubuntu 19.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-16.17-generic 5.0.8
> Uname: Linux 5.0.0-16-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Toegang geweigerd: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jun 7 14:56:09 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> DkmsStatus:
> anbox, 1, 5.0.0-15-generic, x86_64: installed
> anbox, 1, 5.0.0-16-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-15-generic, x86_64: installed
> virtualbox, 6.0.6, 5.0.0-16-generic, x86_64: installed
> ExtraDebuggingInterest: No
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Stoney [Radeon R2/R3/R4/R5 Graphics] [1002:98e4] (rev da) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Stoney [Radeon R2/R3/R4/R5 Graphics] [1043:1680]
> InstallationDate: Installed on 2018-08-03 (308 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
> MachineType: ASUSTeK COMPUTER INC. E402BA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=nl_NL.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-16-generic root=UUID=c593d94b-7cc0-45ca-a012-f79a49d00093 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/06/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: E402BA.311
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: E402BA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE402BA.311:bd09/06/2018:svnASUSTeKCOMPUTERINC.:pnE402BA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE402BA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: VivoBook
> dmi.product.name: E402BA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz 1:0.9.14.0+19.04.20190223.1-0ubuntu1
> version.libdrm2: libdrm2 2.4.97-1ubuntu1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1
> version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.2-1ubuntu1
> version.xserver-xorg-core...