IDE disks not found by linux 2.6.24 (but are working fine in gutsy)

[Anders]

Binary package hint: linux-source-2.6.24

I recently upgraded to Ubuntu 8.04 (hardy) but when booting the system no longer sees my two 320 Gb IDE drives.

The disks are connected to a IT8212 IDE-RAID PCI card but are not in a RAID configuration. This configuration works fine in Gutsy. I initially suspected this to be a duplicate of Bug #97325 (related to uuid confusion on kernel upgrade) but it appears to be a different beast. The failure is serious, as upon not finding the disks, fsck fails on boot and starts a root-shell with no further information to the user.

The problem is reproducible and a number of reboots can be seen in the attached messages and syslog files. I suspect the offending lines are these (extract form messages):

Jan 6 22:09:09 plasken kernel: [ 53.313304] ata3.00: ata_hpa_resize 1: hpa sectors (0) is smaller than sectors (625142448)
Jan 6 22:09:09 plasken kernel: [ 53.313308] ata3.00: ATA-6: WDC WD3200SB-01KMA0, 08.05J08, max UDMA/100
Jan 6 22:09:09 plasken kernel: [ 53.313311] ata3.00: 625142448 sectors, multi 0: LBA48
Jan 6 22:09:09 plasken kernel: [ 53.313313] ata3.00: Drive reports diagnostics failure. This may indicate a drive
Jan 6 22:09:09 plasken kernel: [ 53.313315] ata3.00: fault or invalid emulation. Contact drive vendor for information.
Jan 6 22:09:09 plasken kernel: [ 53.313321] ata3.00: configured for DMA
Jan 6 22:09:09 plasken kernel: [ 53.393128] usbcore: registered new interface driver libusual
Jan 6 22:09:09 plasken kernel: [ 53.398668] Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2
Jan 6 22:09:09 plasken kernel: [ 53.398672] ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx
Jan 6 22:09:09 plasken kernel: [ 53.400192] Initializing USB Mass Storage driver...
Jan 6 22:09:09 plasken kernel: [ 53.632737] usb 2-2: new full speed USB device using uhci_hcd and address 2
Jan 6 22:09:09 plasken kernel: [ 53.917827] usb 2-2: configuration #1 chosen from 1 choice
Jan 6 22:09:09 plasken kernel: [ 53.921977] scsi4 : SCSI emulation for USB Mass Storage devices
Jan 6 22:09:09 plasken kernel: [ 53.922062] scsi5 : SCSI emulation for USB Mass Storage devices
Jan 6 22:09:09 plasken kernel: [ 54.184448] usb 6-2.4.1: new low speed USB device using ehci_hcd and address 6
Jan 6 22:09:09 plasken kernel: [ 54.281183] usb 6-2.4.1: configuration #1 chosen from 1 choice
Jan 6 22:09:09 plasken kernel: [ 54.282745] usbcore: registered new interface driver usb-storage
Jan 6 22:09:09 plasken kernel: [ 54.282749] USB Mass Storage support registered.
Jan 6 22:09:09 plasken kernel: [ 54.292322] usbcore: registered new interface driver hiddev
Jan 6 22:09:09 plasken kernel: [ 54.294793] input: NOVATEK USB Keyboard as /class/input/input2
Jan 6 22:09:09 plasken kernel: [ 54.294819] input: USB HID v1.10 Keyboard [NOVATEK USB Keyboard] on usb-0000:00:1a.7-2.4.1
Jan 6 22:09:09 plasken kernel: [ 54.299755] input: NOVATEK USB Keyboard as /class/input/input3
Jan 6 22:09:09 plasken kernel: [ 54.299814] input,hiddev96: USB HID v1.10 Device [NOVATEK USB Keyboard] on usb-0000:00:1a.7-2.4.1
Jan 6 22:09:09 plasken kernel: [ 54.299825] usbcore: registered new interface driver usbhid
Jan 6 22:09:09 plasken kernel: [ 54.299830] /build/buildd/linux-source-2.6.22-2.6.22/drivers/hid/usbhid/hid-core.c: v2.6:USB HID core driver
Jan 6 22:09:09 plasken kernel: [ 54.484081] ata4.00: ata_hpa_resize 1: hpa sectors (0) is smaller than sectors (625142448)
Jan 6 22:09:09 plasken kernel: [ 54.484084] ata4.00: ATA-6: WDC WD3200SB-01KMA0, 08.05J08, max UDMA/100
Jan 6 22:09:09 plasken kernel: [ 54.484087] ata4.00: 625142448 sectors, multi 0: LBA48
Jan 6 22:09:09 plasken kernel: [ 54.484089] ata4.00: Drive reports diagnostics failure. This may indicate a drive
Jan 6 22:09:09 plasken kernel: [ 54.484091] ata4.00: fault or invalid emulation. Contact drive vendor for information.
Jan 6 22:09:09 plasken kernel: [ 54.484097] ata4.00: configured for DMA

[Anders (andersja+launchpad-net)]

Please let me know any additional information / log files / etc you may require.

My motherboard is a Gigabyte GA-965P-DS3
The disks are both Wester Digital IDE drives "WDC WD3200SB-01KMA0"
The PCI card is of type IT8212 ( http://en.wikipedia.org/wiki/IT8212 )

[Anders (andersja+launchpad-net)]

Possibly related: Bug #106931 (see user reporting libata problems in hardy kernel here: https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.24/+bug/106931/comments/23 )

[Leann Ogasawara (leannogasawara)]

Per the kernel team's bug policy, can you please attach the following information. Please be sure to attach each file as a separate attachment.

* uname -a > uname-a.log
* cat /proc/version_signature > version.log
* dmesg > dmesg.log
* sudo lspci -vvnn > lspci-vvnn.log

For more information regarding the kernel team bug policy, please refer to https://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks again and we appreciate your help and feedback.

[Anders (andersja+launchpad-net)]

Files attached as requested. I hope this helps.

[Anders (andersja+launchpad-net)]

Possibly related?

http://bugzilla.kernel.org/show_bug.cgi?id=9587

[Anders (andersja+launchpad-net)]

I am very happy to help debug this issue. According to the above bugzilla posting ( http://bugzilla.kernel.org/show_bug.cgi?id=9587#c2 ) there appears to be some known issues around the correct detection og the it821x module?

Please advise any steps I can take to help the kernel team debug/test/fix this as it will certainly be an issue for other Hardy users as release date approaches? Thanks!

[Anders (andersja+launchpad-net)]

Apparently similar problems with pata_it821x for SUSE users:
http://forums.suselinuxsupport.de/index.php?showtopic=62035&mode=threaded&pid=252321

Some Ubuntuforum users with similar problems, hacks and workarounds:
http://ubuntuforums.org/showthread.php?t=431781&page=3

[Leann Ogasawara (leannogasawara)]

Hi Anders,

Another simpler task would be to continually test the newer kernel releases that come out. As of this post I see that the latest published ubuntu kernel is 2.6.24-5.9 (https://launchpad.net/ubuntu/+source/linux).

And if you're comfortable building your own kernels, it would be helpful to test the patch referenced in the upstream bugzilla report you referenced. Thanks.

Thanks!

[Anders (andersja+launchpad-net)]

I can confirm that upgrading to 2.6.24-5.9 does not solve the problem. However, the workaround described by forum user pefdus in this ubuntuforum post works: http://ubuntuforums.org/showpost.php?p=4001806&postcount=23

add the following to /etc/modprobe.d/options

options pata_it821x noraid=1

Now, once you have that, recreate the initramfs so that the "setting" is available on the initial boot (before the drives are booted and mounted).

update-initramfs -k all -c -t -v

I assume this is not a fix for the underlying issue (problems with the handling of it8212 cards) but for users with individual disks, not RAIDs, it seems to work.

[Ahmad Gharbeia أحمد غربية (gharbeia)]

I'm confirming this bug report. It is not specific to RAID as bug #106931 may imply, nor it is specific to SATA as bug #219312 may imply.

My system (dual PIII/VIA) has two hard drives; on ide0 is WD800BB-00DKA0 (ata1.00), and HP CD-Writer Plus 9300 (ata1.01); and on ide1 is WD1600BB-00GUC0 (ata2).

Running kernel 2.6.24-16 (after having updated from Gutsy to Hardy), only the first hard drive is recognised; and even then as "sda", when in fact it is not SCSI nor SATA, and should be "hda".

Disabling the CD-Writer seems to have no effect.

Attached are the outputs of fdisk and lspci, and kernel messages for kernel 2.6.24-16, as well as fdisk output and kernel messages for kernel 2.6.22-14 (marked in the filenames) for comparison, where drives were recognised as expected in the older kernel.

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.