XPS 9343 System freezes requiring hard reset

Bug #1826858 reported by Jonathan Cave on 2019-04-29
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

Since upgrading to disco I have started having regular freezes of my laptop. There is no response to key presses, mouse movement etc. Only recourse is to reset the system.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-5.0.0-13-generic 5.0.0-13.14
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
Uname: Linux 5.0.0-13-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair wl
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
CurrentDesktop: MATE
Date: Mon Apr 29 11:13:13 2019
HibernationDevice: RESUME=UUID=e76f9b75-a3b2-48c0-931f-7af49bda53bb
InstallationDate: Installed on 2019-01-06 (112 days ago)
InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Dell Inc. XPS 13 9343
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-13-generic root=/dev/mapper/ubuntu--mate--vg-root ro quiet splash vt.handoff=1
 linux-restricted-modules-5.0.0-13-generic N/A
 linux-backports-modules-5.0.0-13-generic N/A
 linux-firmware 1.178
SourcePackage: linux
UpgradeStatus: Upgraded to disco on 2019-04-13 (15 days ago)
dmi.bios.date: 08/29/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0310JH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd08/29/2016:svnDellInc.:pnXPS139343:pvr:rvnDellInc.:rn0310JH:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9343
dmi.product.sku: 0665
dmi.sys.vendor: Dell Inc.

Jonathan Cave (jocave) wrote :
Jonathan Cave (jocave) wrote :

I have not identified any common state with then freeze occurs, so don't have reproduction scenario at the moment.

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :

Does update the BIOS to latest version (A19) help?

Jonathan Cave (jocave) wrote :

Thanks for the heads-up about the BIOS update. I have applied it and will see if the hang reoccurs.

Giorgi Rukhaia (gr1992) wrote :

Hi, same thing happens to my Dell 7390 after upgrading to 19.04, with kernel 5.0. This happens only after 30-40 seconds from when I connect my USB mouse to it. Downgrading kernel "resolves" issue.

Also it seems to be related with one of tracker processes getting activated.

Jonathan Cave (jocave) wrote :

Had a couple more freezes while running the latest BIOS.

Jonathan Cave (jocave) wrote :

Most freezes seem to happen while using Firefox

Jonathan Cave (jocave) wrote :

With the workaround from the bug in comment #9 I am no longer experiencing freezes.

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