[ASUS X555YI] audio crackle when the sound a little loud.

[widon1104]

both mpv and vlc have this problem, even when I use firefox see youtube video, if I turn the sound a little loud, the sound will with a lot of crackle sound.
I ubuntu18.04 all the thing update to date.
widon@widon-X555YI:~$ dpkg -l | grep pulseaudio
ii gstreamer1.0-pulseaudio:amd64 1.14.1-1ubuntu1~ubuntu18.04.1 amd64 GStreamer plugin for PulseAudio
ii pulseaudio 1:11.1-1ubuntu7.2 amd64 PulseAudio sound server
ii pulseaudio-module-bluetooth 1:11.1-1ubuntu7.2 amd64 Bluetooth module for PulseAudio sound server
ii pulseaudio-utils 1:11.1-1ubuntu7.2 amd64 Command line tools for the PulseAudio sound server
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: widon 1517 F.... pulseaudio
 /dev/snd/controlC0: widon 1517 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-11-24 (156 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Package: pulseaudio 1:11.1-1ubuntu7.2 [origin: unknown]
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
Tags: bionic third-party-packages
Uname: Linux 4.15.0-46-generic x86_64
UnreportableReason: 这不是官方的 Ubuntu 软件包。请删除所有第三方软件包，然后重试。
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/13/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555YI.510
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555YI
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555YI.510:bd11/13/2015:svnASUSTeKCOMPUTERINC.:pnX555YI:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555YI:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X555YI
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[widon1104 (widon1104)]

widon@widon-X555YI:~$ cat /proc/asound/cards
 0 [HDMI ]: HDA-Intel - HDA ATI HDMI
                      HDA ATI HDMI at 0xfea64000 irq 42
 1 [Generic ]: HDA-Intel - HD-Audio Generic
                      HD-Audio Generic at 0xfea60000 irq 16
widon@widon-X555YI:~$ lspci | grep -i audio
00:01.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Kabini HDMI/DP Audio
00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD] FCH Azalia Controller (rev 02)

[Daniel van Vugt (vanvugt)]

Please:

1. Run this command to send us more information:

   apport-collect 1826730

2. Ensure you don't have "Over-Amplification" enabled in [Settings > Sound].

[widon1104 (widon1104)]

I don't have "Over-Amplification" enabled.

[widon1104 (widon1104)]

apport-collect is no reponse for a few hours, I think this program need to be rewrite.

[widon1104 (widon1104)]

apport information

[widon1104 (widon1104)]

apport information

[widon1104 (widon1104)]

apport information

[widon1104 (widon1104)]

apport information

[widon1104 (widon1104)]

apport information

[widon1104 (widon1104)]

apport information

[Daniel van Vugt (vanvugt)]

Is this an improvement or change compared to when you reported bug 1805077 a few months ago?

If this bug is only new then we should look at different kernel versions between then and now.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1826730

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[widon1104 (widon1104)]

1805077 do not appear again.
1826730 is a different bug exist for a very long time(few years I think).

My kernel version now is:
widon@widon-MS-7A69:~$ uname -a
Linux widon-MS-7A69 4.15.0-48-generic #51-Ubuntu SMP Wed Apr 3 08:28:49 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

[Hui Wang (hui.wang)]

There are 3 output devices: speaker, headphone and HDMI audio, which one has this crackle noise issue?

[widon1104 (widon1104)]

The speaker has the crackle noise.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.