19.04 installer hangs on installation complete dialog

Bug #1819907 reported by David Ober on 2019-03-13

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This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

Installed version 19.04 on a Lenovo P1 laptop and when the installation Complete dialog came up I hit the restart button and the system froze. I then have to hard power down. At this point it boots to a login prompt. I login but there is no desktop after ten minutes or more finally reinstalled. On reinstall again same freeze at install complete but this time after several minutes the desktop did finally show up. Only difference on the installs was first time I selected the update wifi and other drivers click box and second time I did not.
CPU i7-8850H

Bin Li (binli) wrote :

It should be caused by the nouveau driver for Nvidia card.

A workaround is to add 'nomodeset' when boot up, and after that install the nvidia-driver-390, after reboot, this issue should be gone.

Also it would be better if we could fix it in nouveau.

peter zhang (zhangfp1) wrote :

@Bin, @Anthony, Can we have the fix before 19.04 GA? Thanks.

affects: sutton → null-and-void
Colin Watson (cjwatson) on 2019-03-14
information type: Proprietary → Public
affects: null-and-void → linux (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1819907

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: lenovo
Vamshee Paduru (vpaduru1) wrote :

The suggest from Bin Li fixed the problem.P1, X1 Exteme and P52 worked fine after we implemented the fix.we may need a permanent fix from within the OS in the near future ?...

Vamshee Paduru (vpaduru1) wrote :

Still broken in Ubuntu 19.04...With this Install nomodeset did not work.David had to blacklist the nouveau module
Are we going to get a permanent fix ?.

Anthony Wong (anthonywong) wrote :

Can you provide more details what you did and what did not work?

Changed in linux (Ubuntu):
assignee: nobody → AaronMa (mapengyu)
tags: added: disco
AaronMa (mapengyu) wrote :

Use this ISO:

with nomodeset in kernel cmdline. booting OK.

Could you provide more details about failure in nomodeset mode?

Anthony Wong (anthonywong) wrote :

A “safe graphics” mode has just been added to 19.04. It is present in the latest daily test image, which can be found at http://cdimage.ubuntu.com/daily-live/current/. 19.04 will be release on Apr 18.

Brad Figg (brad-figg) on 2019-07-24
tags: added: cscc
Changed in linux (Ubuntu):
assignee: AaronMa (mapengyu) → nobody
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