After updating to 18.04.2 and kernel 4.18.0-15.16 boot stalls

Bug #1816222 reported by Zingam on 2019-02-16
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

I upgraded my 18.04.1 to 18.04.2 and then opted for the HWE stack.
My laptop is unable to go past the loading screen with 4.18.0-15.16 but boots normally with the 4.15.x drivers.
In safe mode I can boot with 4.18 but just the main monitor is detected.

I used UKUU to try 4.20.x and other kernels but none of them booted.
The laptop is Dell Inspiron 7567 with Intel HD630 and NVIDIA 1050Ti with the default drivers (NVIDIA proprietary driver never worked on this laptop).
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-05-23 (273 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: linux (not installed)
Tags: bionic
Uname: Linux 4.18.12-041812-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hristo 1547 F.... pulseaudio
 /dev/snd/controlC0: hristo 1547 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=84b14eaa-4ff6-499e-9fc7-6525c3b3856a
InstallationDate: Installed on 2018-05-23 (273 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. Inspiron 15 7000 Gaming
Package: linux (not installed)
ProcFB:
 0 nouveaufb
 1 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=baae1c3a-8f2d-43fa-9a63-214a4caee50b ro quiet splash nouveau.runpm=0 vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/15/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.1
dmi.board.name: 065C71
dmi.board.vendor: Dell Inc.
dmi.board.version: X02
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd08/15/2018:svnDellInc.:pnInspiron157000Gaming:pvr:rvnDellInc.:rn065C71:rvrX02:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15 7000 Gaming
dmi.sys.vendor: Dell Inc.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hristo 1547 F.... pulseaudio
 /dev/snd/controlC0: hristo 1547 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=84b14eaa-4ff6-499e-9fc7-6525c3b3856a
InstallationDate: Installed on 2018-05-23 (273 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. Inspiron 15 7000 Gaming
Package: linux (not installed)
ProcFB:
 0 nouveaufb
 1 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=baae1c3a-8f2d-43fa-9a63-214a4caee50b ro quiet splash nouveau.runpm=0 vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/15/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.1
dmi.board.name: 065C71
dmi.board.vendor: Dell Inc.
dmi.board.version: X02
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd08/15/2018:svnDellInc.:pnInspiron157000Gaming:pvr:rvnDellInc.:rn065C71:rvrX02:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15 7000 Gaming
dmi.sys.vendor: Dell Inc.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: hristo 1731 F.... pulseaudio
 /dev/snd/controlC0: hristo 1731 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=84b14eaa-4ff6-499e-9fc7-6525c3b3856a
InstallationDate: Installed on 2018-05-23 (273 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. Inspiron 15 7000 Gaming
Package: linux (not installed)
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-15-generic root=UUID=baae1c3a-8f2d-43fa-9a63-214a4caee50b ro recovery nomodeset
ProcVersionSignature: Ubuntu 4.18.0-15.16~18.04.1-generic 4.18.20
RelatedPackageVersions:
 linux-restricted-modules-4.18.0-15-generic N/A
 linux-backports-modules-4.18.0-15-generic N/A
 linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.18.0-15-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/15/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.1
dmi.board.name: 065C71
dmi.board.vendor: Dell Inc.
dmi.board.version: X02
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd08/15/2018:svnDellInc.:pnInspiron157000Gaming:pvr:rvnDellInc.:rn065C71:rvrX02:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15 7000 Gaming
dmi.product.sku: 0798
dmi.sys.vendor: Dell Inc.

Zingam (registrirayme) wrote :

The b

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1816222

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Kai-Heng Feng (kaihengfeng) wrote :

Do older 4.18 releases have this issue?

Zingam (registrirayme) on 2019-02-20
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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Zingam (registrirayme) wrote :

I just tried 4.18.0 it won't boot either. I also noticed while installing it an error message of the sort: "missing nouveau firmware".
Well, that's it! Nouveau fails to start.

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Kai-Heng Feng (kaihengfeng) wrote :

Okay, since it's "Inspiron 15 7000 Gaming", so I think we should focus on make the proprietary Nvidia driver works.

Please boot under a bootable kernel, and attach `dkms status` and `dpkg -l | grep nvidia` here.

Zingam (registrirayme) wrote :

x@x-Inspiron-15-7000-Gaming:~/Documents$ dkms status
x@x-Inspiron-15-7000-Gaming:~/Documents$ dpkg -l | grep nvidia
rc libnvidia-compute-390:amd64 390.77-0ubuntu0.18.04.1 amd64 NVIDIA libcompute package
rc libnvidia-compute-390:i386 390.77-0ubuntu0.18.04.2 i386 NVIDIA libcompute package
rc libnvidia-compute-396:i386 396.24-0ubuntu0~gpu18.04.1 i386 NVIDIA libcompute package

Despite the stupid branding "Inspiron 15 7000 Gaming" I don't care about the "Gaming" part. I am interested in getting the latest GCC/clang, MESA mostly, eventually Vulkan support. I am fine with using just the Intel drivers.
I use an external monitor via HDMI port. At least on Windows rendering for the external monitor appears to happen on the NVIDIA GPU. If something is rendered on the laptop display - HD630 is busy, when rendered on the external monitor - NVIDIA GPU.

I tried the proprietary driver before I couldn't get it to work at all. If I recall correctly the system would freeze and I couldn't get the external monitor to work properly.
My priorities are a low power, low noise productive system.

Zingam (registrirayme) wrote :

BTW Since the update I am getting an error message on login which may not be related to this issue:

Zingam (registrirayme) wrote :

And also

Zingam (registrirayme) wrote :

`dkms status` didn't yield anything or I don't know what I am doing.

Kai-Heng Feng (kaihengfeng) wrote :

Please add "blacklist nouveau" to /etc/modprobe.d/blacklist.conf, run `update-initramfs -u -k all`, then reboot.

Zingam (registrirayme) wrote :

I can boot with the official 4.18 kernel but the external monitor is no longer detected.

Zingam (registrirayme) wrote :

I went on I installed the recommended PPA nvidia driver 415 rebooted. Got a few graphics and mouse clicking glitches.

NVIDIA driver doesn't work and I the external monitor is not detected too.

Inspiron-15-7000-Gaming:~$ sudo lshw -c video
  *-display UNCLAIMED
       description: VGA compatible controller
       product: GP107M [GeForce GTX 1050 Ti Mobile]
       vendor: NVIDIA Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       version: a1
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:de000000-deffffff memory:c0000000-cfffffff memory:d0000000-d1ffffff ioport:e000(size=128) memory:df000000-df07ffff
  *-display
       description: VGA compatible controller
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 04
       width: 64 bits
       clock: 33MHz
       capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:125 memory:dd000000-ddffffff memory:b0000000-bfffffff ioport:f000(size=64) memory:c0000-dffff

Inspiron-15-7000-Gaming:~$ ubuntu-drivers devices
== /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0 ==
modalias : pci:v000010DEd00001C8Csv00001028sd00000798bc03sc00i00
vendor : NVIDIA Corporation
model : GP107M [GeForce GTX 1050 Ti Mobile]
driver : nvidia-driver-390 - third-party free
driver : nvidia-driver-410 - third-party free
driver : nvidia-driver-415 - third-party free recommended
driver : nvidia-driver-396 - third-party free
driver : xserver-xorg-video-nouveau - distro free builtin

Zingam (registrirayme) wrote :

After the last big update - I am unable to boot to desktop unless in safe mode. No matter what kernel I use.
At least previously 4.15 worked.
I tried the Beta 19.04 live usb it booted very slowly and hanged.

Kai-Heng Feng (kaihengfeng) wrote :

I don't see this issue after install Ubuntu Bionic Daily (which uses 4.18 kernel) + Nvidia driver on Inspiron 7567.

Zingam (registrirayme) wrote :

At the moment I am inclined to wait for the 19.04 release before I try again.

How did you manage to get that NVIDIA driver to load? Shouldn't that proprietary driver selector to just work and setup whatever it is necessary?

Anyway where can I get a reliable Bionic version that uses a newer kernel? Maybe I can try.

BTW. The update that broke my installation contained xorg stuff.

Kai-Heng Feng (kaihengfeng) wrote :

Boot with `nomodeset`, run `sudo ubuntu-drivers autoinstall` then everything works.

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