jumper EZbook 3 pro touchpad could not click

Bug #1814362 reported by Seiichi Nakashima on 2019-02-02
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Dear everyone.

I have a jumper EZbook3 pro note pc, and I installed ubuntu-18.04.1.
I think ubuntu-18.04.1 about work fine, but touchpad could not click.
My jumper environment ubuntu18.04.1 and windows10home multiboot
to use rEFInd in UEFI and GPT.

I use xinput list command
in Virtual core pinter, SYNA3602:00 0911:5208 Touchpad found,
and touchpad could tap, 2 finger scroll, 1 finger mouse marker move.
Why my jumper touchpad could not click?

and I set off click on tap at setting up, but nothing to do.

---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: nakasima 1371 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-12-29 (37 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180817)
MachineType: Jumper EZbook
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ja_JP.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=36b1d90a-b7fa-49a1-bd11-38788cdc1c1b ro ipv6.disable=1 quiet splash ipv6.disable=1 vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/01/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: Jumper10x.P8.WP3132.NHNAUHL02
dmi.board.asset.tag: Default string
dmi.board.name: EZbook
dmi.board.vendor: Jumper
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrJumper10x.P8.WP3132.NHNAUHL02:bd02/01/2018:svnJumper:pnEZbook:pvrDefaultstring:rvnJumper:rnEZbook:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: EZbook
dmi.product.version: Default string
dmi.sys.vendor: Jumper

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1814362/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment

<https://www.dropbox.com/sh/zi60aotqs1sa5dv/AAATgqUU9Wa6ByceJkc5NIg2a?dl=0>

I upload file, that are a pic01.png screen shot and info.txt( xinput list , and syslog)

affects: ubuntu → grub2 (Ubuntu)

I missed to affects grub, perhaps xinput or kernel driver.

affects: grub2 (Ubuntu) → linux (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1814362

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected bionic
description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

I enter apport-collect 1814362 command at EZbook3.
I select 1 hour, and some touchpad operation.

Kai-Heng Feng (kaihengfeng) wrote :

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v5.0-rc7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".

Thanks in advance.

[0] https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.0-rc7/

Thank you mail.
I showed 2 url documents.
One is kernel update operation,
other is kernel modules download url.
I will test to update weekend.

==

2019-02-18 (月) の 15:33 +0000 に Kai-Heng Feng さんは書きました:
> Would it be possible for you to test the latest upstream kernel?
> Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the
> latest
> v5.0-rc7 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug
> as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.0-rc7/
>

Download full text (3.2 KiB)

I backup my EZbook system, then I update kernel to 5.0 rc7.
jumper EZbook touchpad could click, it work fine.
I send update log, and name -a information.
if you need any other information( etc. syslog ), I will send log.

nakasima@ezbook3:~/Downloads$ ls
linux-headers-5.0.0-050000rc7-generic_5.0.0-050000rc7.201902180332_amd64.deb
linux-headers-5.0.0-050000rc7_5.0.0-050000rc7.201902180332_all.deb
linux-image-unsigned-5.0.0-050000rc7-generic_5.0.0-050000rc7.201902180332_amd64.deb
linux-modules-5.0.0-050000rc7-generic_5.0.0-050000rc7.201902180332_amd64.deb
low
nakasima@ezbook3:~/Downloads$ sudo dpkg -i *.deb
[sudo] nakasima のパスワード:
以前に未選択のパッケージ linux-headers-5.0.0-050000rc7-generic を選択しています。
(データベースを読み込んでいます ... 現在 165313 個のファイルとディレクトリがインストールされています。)
linux-headers-5.0.0-050000rc7-generic_5.0.0-050000rc7.201902180332_amd64.deb を展開する準備をしています ...
linux-headers-5.0.0-050000rc7-generic (5.0.0-050000rc7.201902180332) を展開しています...
以前に未選択のパッケージ linux-headers-5.0.0-050000rc7 を選択しています。
linux-headers-5.0.0-050000rc7_5.0.0-050000rc7.201902180332_all.deb を展開する準備をしています ...
linux-headers-5.0.0-050000rc7 (5.0.0-050000rc7.201902180332) を展開しています...
以前に未選択のパッケージ linux-image-unsigned-5.0.0-050000rc7-generic を選択しています。
linux-image-unsigned-5.0.0-050000rc7-generic_5.0.0-050000rc7.201902180332_amd64.deb を展開する準備をしています ...
linux-image-unsigned-5.0.0-050000rc7-generic (5.0.0-050000rc7.201902180332) を展開しています...
以前に未選択のパッケージ linux-modules-5.0.0-050000rc7-generic を選択しています。
linux-modules-5.0.0-050000rc7-generic_5.0.0-050000rc7.201902180332_amd64.deb を展開する準備をしています ...
linux-modules-5.0.0-050000rc7-generic (5.0.0-050000rc7.201902180332) を展開しています...
linux-headers-5.0.0-050000rc7 (5.0.0-050000rc7.201902180332) を設定しています ...
linux-modules-5.0.0-050000rc7-generic (5.0.0-050000rc7.201902180332) を設定しています ...
linux-headers-5.0.0-050000rc7-generic (5.0.0-050000rc7.201902180332) を設定しています ...
linux-image-unsigned-5.0.0-050000rc7-generic (5.0.0-050000rc7.201902180332) を設定しています ...
I: /vmlinuz.old is now a symlink to boot/vmlinuz-4.15.0-45-generic
I: /initrd.img.old is now a symlink to boot/initrd.img-4.15.0-45-generic
I: /vmlinuz is now a symlink to boot/vmlinuz-5.0.0-050000rc7-generic
I: /initrd.img is now a symlink to boot/initrd.img-5.0.0-050000rc7-generic
linux-image-unsigned-5.0.0-050000rc7-generic (5.0.0-050000rc7.201902180332) のトリガを処理しています ...
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-5.0.0-050000rc7-generic
W: Possible missing firmware /lib/firmware/i915/icl_dmc_ver1_07.bin for module i915
/etc/kernel/postinst.d/zz-update-grub:
Sourcing file `/etc/default/grub'
Generating grub configuration file ...
Linux イメージを見つけました: /boot/vmlinuz-5.0.0-050000rc7-generic
Found initrd image: /boot/initrd.img-5.0.0-050000rc7-generic
Linux イメージを見つけました: /boot/vmlinuz-4.15.0-45-generic
Found initrd image: /boot/initrd.img-4.15.0-45-generic
Linux イメージを見つけました: /boot/vmlinuz-4.15.0-43-generic
Found initrd image: /boot/initrd.img-4.15.0-43-generic
Found Windows Boot Manager on /dev/mmcblk1p1@/efi/Microsoft/Boot/bootmgfw.efi
Adding boot menu entry for EFI firmware configuration
完了
nakasima@ezbook3:~/Downloads$

after boot

nakasima@ezbook3:~$ uname -a
Linux ezboo...

Read more...

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :

It's a Hantick touchpad. Can you upgrade the system and see if latest Bionic kernel helps?

Download full text (3.2 KiB)

sorry, I send mail too late.

I update linux kernel v 5.0 RC7, and EZbook3 touchpad work well.
before update kernel I used wireless mouse, but now I use touchpad only.

==
---- Kai-Heng Feng <email address hidden> さんは書きました:
> It's a Hantick touchpad. Can you upgrade the system and see if latest
> Bionic kernel helps?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1814362
>
> Title:
> jumper EZbook 3 pro touchpad could not click
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Dear everyone.
>
> I have a jumper EZbook3 pro note pc, and I installed ubuntu-18.04.1.
> I think ubuntu-18.04.1 about work fine, but touchpad could not click.
> My jumper environment ubuntu18.04.1 and windows10home multiboot
> to use rEFInd in UEFI and GPT.
>
> I use xinput list command
> in Virtual core pinter, SYNA3602:00 0911:5208 Touchpad found,
> and touchpad could tap, 2 finger scroll, 1 finger mouse marker move.
> Why my jumper touchpad could not click?
>
> and I set off click on tap at setting up, but nothing to do.
>
> ---
> ProblemType: Bug
> ApportVersion: 2.20.9-0ubuntu7.5
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: nakasima 1371 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> DistroRelease: Ubuntu 18.04
> InstallationDate: Installed on 2018-12-29 (37 days ago)
> InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180817)
> MachineType: Jumper EZbook
> Package: linux (not installed)
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=ja_JP.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=36b1d90a-b7fa-49a1-bd11-38788cdc1c1b ro ipv6.disable=1 quiet splash ipv6.disable=1 vt.handoff=1
> ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
> RelatedPackageVersions:
> linux-restricted-modules-4.15.0-45-generic N/A
> linux-backports-modules-4.15.0-45-generic N/A
> linux-firmware 1.173.3
> Tags: bionic
> Uname: Linux 4.15.0-45-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 02/01/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: Jumper10x.P8.WP3132.NHNAUHL02
> dmi.board.asset.tag: Default string
> dmi.board.name: EZbook
> dmi.board.vendor: Jumper
> dmi.board.version: Default string
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 10
> dmi.chassis.vendor: Default string
> dmi.chassis.version: Default string
> dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrJumper10x.P8.WP3132.NHNAUHL02:bd02/01/2018:svnJumper:pnEZbook:pvrDefaultstring:rvnJumper:rnEZbook:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
> dmi.product.family: Default string
> dmi.product.name: EZbook
> dmi.product.version: Default string
> dmi.sys.vendor: Jumper
>
>...

Read more...

I update linux kernel v5.0.5-generic.
EZbook touchpad work fine.

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers