package linux-image-4.15.0-44-generic 4.15.0-44.47 failed to install/upgrade: installed linux-image-4.15.0-44-generic package pre-removal script subprocess returned error exit status 1

[Manuel Munier]

Hi,

After upgrading my Ubuntu 18.04 LTS to the new kernel 4.15.0-44 on my Dell Precision 5520, as soon as I connect the Dell Thunderbolt Dock TB16 the screen flickers, blanks and freezes... :-( I have to perform a "hard shutdown" (long press the power button) to halt.

On previous kernel (4.15.0-43) the screen flickers 2 times but everything is good after that. For now, I have to hit Esc on startup to enter Grub and boot the this old kernel.

Please give us a working kernel update... very soon ;-)

Best regards,
Manuel

ProblemType: Package
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-44-generic 4.15.0-44.47
ProcVersionSignature: Ubuntu 4.15.0-43.46-generic 4.15.18
Uname: Linux 4.15.0-43-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1548 F.... pulseaudio
                      munier 2165 F.... pulseaudio
Date: Tue Jan 29 10:07:29 2019
ErrorMessage: installed linux-image-4.15.0-44-generic package pre-removal script subprocess returned error exit status 1
HibernationDevice: RESUME=UUID=4b0737bf-9110-4fec-af29-50f518e905c8
InstallationDate: Installed on 2018-09-05 (145 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Dell Inc. Precision 5520
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-43-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.6, Python 3.6.7, python3-minimal, 3.6.7-1~18.04
PythonDetails: /usr/bin/python2.7, Python 2.7.15rc1, python-minimal, 2.7.15~rc1-1
RelatedPackageVersions: grub-pc 2.02-2ubuntu8.9
SourcePackage: linux
Title: package linux-image-4.15.0-44-generic 4.15.0-44.47 failed to install/upgrade: installed linux-image-4.15.0-44-generic package pre-removal script subprocess returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/02/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.12.1
dmi.board.name: 0R6JFH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.12.1:bd10/02/2018:svnDellInc.:pnPrecision5520:pvr:rvnDellInc.:rn0R6JFH:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Precision
dmi.product.name: Precision 5520
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Martin Kristell (martinkristell)]

I am facing the same problem but with a Dell XPS 13 9360.

This is the output from neofetch:
OS: Ubuntu 18.04.1 LTS x86_64
Host: XPS 13 9360
Kernel: 4.15.0-44-generic
Packages: 2759
Shell: bash 4.4.19
Resolution: 3200x1800
DE: GNOME 3.28.3
Theme: Ambiance [GTK2/3]
Icons: Ubuntu-mono-dark [GTK2/3]
Terminal: gnome-terminal
CPU: Intel i7-7500U (4) @ 3.500GHz
GPU: Intel HD Graphics 620
Memory: 2812MiB / 15767MiB

[Kleber Sacilotto de Souza (kleber-souza)]

Per the description of this report this is very likely the same root cause as bug 1813663, so I'm going to mark it as duplicate. Thank you!

[Salvatore Cristofaro (cristofaro)]

Almost same problem on Dell 9370.
My laptop freezes.

4.15.0-43 works.

[Deon Rodden (glitch-m)]

I can confirm I'm having the same problem with a Dell Precision 5510
laptop. I have traced the problem to the startup item
"/usr/lib/x86_64-linux-gnu/cinnamon-settings-daemon/csd-xrandr" it seems
xrandr is freezing the system when it boots up connected to a Thunderbolt 3
Dock.

If I disable that startup item, I can boot up while docked just fine, I
just can't change my monitoring configuration around. If I boot up using
the 4.15.0-43-generic kernel, that startup option works just fine and
everything works.

Somehow linux-image-4.15.0-44-generic has changed how the video card works
with Thunderbolt 3 docks and as soon as xrandr tries to fully initialize
the graphics cards everything freezes up.

[Deon Rodden (glitch-m)]

Try disabling xrandr/csd-xrandr from your startup.

[Deon Rodden (glitch-m)]

I can confirm I'm having the same problem with a Dell Precision 5510 laptop. I have traced the problem to the startup item "/usr/lib/x86_64-linux-gnu/cinnamon-settings-daemon/csd-xrandr" it seems xrandr is freezing the system when it boots up connected to a Thunderbolt 3 Dock.

If I disable that startup item, I can boot up while docked just fine, I just can't change my monitoring configuration around. If I boot up using the 4.15.0-43-generic kernel, that startup option works just fine and everything works.

Somehow linux-image-4.15.0-44-generic has changed how the video card works with Dell laptops and Thunderbolt 3 docks; as soon as xrandr tries to fully initialize the graphics cards everything freezes up.

[Deon Rodden (glitch-m)]

I apologize for the post, should have done some research first. This bug is indeed a duplicate of bug #1813663 and in the 3rd post of bug #1813663 there is a link to an experimental 4.15.0-45-generic kernel that removes a specific change that was made in 4.15.0-44-generic, something to do with i915 I believe. Anyways that experimental 4.15.0-45-generic kernel with that one fix reverted seems to work just fine.