numpad on touchpad doesn't work in ASUS Zenbook 14

Bug #1810183 reported by Steve Bicko on 2019-01-01

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10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

I have Asus Zenbook 14 UX433FA which I have installed Ubuntu 18.10 alongside windows 10.
The numeric keypads are within the touchpad and are supposed to be turned on by a button on the touchpad. This works well in Windows but doesn't work in Ubuntu.
I have tried to search for any related problems/solutions online but I haven't been able to.
I will appreciate any suggestion or help.
Thanks,
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.10
InstallationDate: Installed on 2018-12-30 (4 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
Package: linux (not installed)
Tags: cosmic
Uname: Linux 4.19.11-041911-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.10
InstallationDate: Installed on 2018-12-30 (4 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
Package: linux (not installed)
Tags: cosmic
Uname: Linux 4.18.10-041810-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

information type: Private Security → Public
affects: alsa-driver (Ubuntu) → ubuntu
Paul White (paulw2u) on 2019-01-03
affects: ubuntu → linux (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1810183

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected cosmic
description: updated

apport information

apport information

description: updated

apport information

Kai-Heng Feng (kaihengfeng) wrote :

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.20 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".

Thanks in advance.

[0] https://kernel.ubuntu.com/~kernel-ppa/mainline/v4.20/

Warren Baird (wjbaird) wrote :

I just got the same laptop today, and am having the same problem (although I'm running Linux Mint 19.1 instead of Ubuntu directly). I'm still getting things set up, but will get the 4.20 kernel installed as soon as I can and try this...

Steve Bicko (cygubicko) wrote :

"kernel-bug-exists-upstream"

Tested the latest kernel (v4.20) as suggested by Kai-Heng but still it doesn't work!

Kai-Heng Feng (kaihengfeng) wrote :

Seems like there's no driver support yet for this new feature.

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