Ubuntu
linux package

ic2-HTIX5288

Bug #1810130 reported by Thomas Müllrt on 2018-12-31

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

touchpad not working

Ubuntu Disco Dingo (development branch)

WINBOOK 13

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-4.18.0-11-generic 4.18.0-11.12
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
Uname: Linux 4.18.0-11-generic x86_64
ApportVersion: 2.20.10-0ubuntu14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: docmint 2172 F.... pulseaudio
/dev/snd/controlC1: docmint 2172 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Dec 31 00:55:26 2018
InstallationDate: Installed on 2018-12-30 (0 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Alpha amd64 (20181230)
MachineType: AXDIA International GmbH WINBOOK 13
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-11-generic root=UUID=ea66942b-3d65-4c18-a99e-d02e31358a42 ro recovery nomodeset i8042.nomux=1 i8042.reset
RelatedPackageVersions:
linux-restricted-modules-4.18.0-11-generic N/A
linux-backports-modules-4.18.0-11-generic N/A
linux-firmware 1.176
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2017
dmi.bios.vendor: WINBOOK 13
dmi.bios.version: 1.6
dmi.board.asset.tag: Default string
dmi.board.name: K132
dmi.board.vendor: AXDIA International GmbH
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnWINBOOK13:bvr1.6:bd11/27/2017:svnAXDIAInternationalGmbH:pnWINBOOK13:pvrDefaultstring:rvnAXDIAInternationalGmbH:rnK132:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: Notebook
dmi.product.name: WINBOOK 13
dmi.product.sku: WINBOOK13-K132-02
dmi.product.version: Default string
dmi.sys.vendor: AXDIA International GmbH

Tags:

Revision history for this message

Thomas Müllrt (torsin) wrote on 2018-12-31:

AlsaInfo.txt Edit (37.6 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (3.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (60.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (471 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (21.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (317 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.5 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.0 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (24.9 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (169 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (174.6 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (98.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2018-12-31: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-01-01:

Does the touchpad work after a cold boot?

Revision history for this message

Thomas Müllrt (torsin) wrote on 2019-01-01: Re: [Bug 1810130] Re: ic2-HTIX5288

No, not at all.
Am 01.01.2019 07:01:00 schrieb Kai-Heng Feng <email address hidden>:
Does the touchpad work after a cold boot?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1810130

Title:
ic2-HTIX5288

Status in linux package in Ubuntu:
Confirmed

Bug description:
touchpad not working

Ubuntu Disco Dingo (development branch)

WINBOOK 13

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-4.18.0-11-generic 4.18.0-11.12
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
Uname: Linux 4.18.0-11-generic x86_64
ApportVersion: 2.20.10-0ubuntu14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: docmint 2172 F.... pulseaudio
/dev/snd/controlC1: docmint 2172 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Dec 31 00:55:26 2018
InstallationDate: Installed on 2018-12-30 (0 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Alpha amd64 (20181230)
MachineType: AXDIA International GmbH WINBOOK 13
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-11-generic root=UUID=ea66942b-3d65-4c18-a99e-d02e31358a42 ro recovery nomodeset i8042.nomux=1 i8042.reset
RelatedPackageVersions:
linux-restricted-modules-4.18.0-11-generic N/A
linux-backports-modules-4.18.0-11-generic N/A
linux-firmware 1.176
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2017
dmi.bios.vendor: WINBOOK 13
dmi.bios.version: 1.6
dmi.board.asset.tag: Default string
dmi.board.name: K132
dmi.board.vendor: AXDIA International GmbH
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnWINBOOK13:bvr1.6:bd11/27/2017:svnAXDIAInternationalGmbH:pnWINBOOK13:pvrDefaultstring:rvnAXDIAInternationalGmbH:rnK132:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: Notebook
dmi.product.name: WINBOOK 13
dmi.product.sku: WINBOOK13-K132-02
dmi.product.version: Default string
dmi.sys.vendor: AXDIA International GmbH

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1810130/+subscriptions

No, not at all.
Am 01.01.2019 07:01:00 schrieb Kai-Heng Feng <kai.heng.feng@canonical.com>:
Does the touchpad work after a cold boot?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1810130

Title:
ic2-HTIX5288

Status in linux package in Ubuntu:
Confirmed

Bug description:
touchpad not working

Ubuntu Disco Dingo (development branch)

WINBOOK 13

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-4.18.0-11-generic 4.18.0-11.12
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
Uname: Linux 4.18.0-11-generic x86_64
ApportVersion: 2.20.10-0ubuntu14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: docmint 2172 F.... pulseaudio
/dev/snd/controlC1: docmint 2172 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Dec 31 00:55:26 2018
InstallationDate: Installed on 2018-12-30 (0 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Alpha amd64 (20181230)
MachineType: AXDIA International GmbH WINBOOK 13
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-11-generic root=UUID=ea66942b-3d65-4c18-a99e-d02e31358a42 ro recovery nomodeset i8042.nomux=1 i8042.reset
RelatedPackageVersions:
linux-restricted-modules-4.18.0-11-generic N/A
linux-backports-modules-4.18.0-11-generic N/A
linux-firmware 1.176
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2017
dmi.bios.vendor: WINBOOK 13
dmi.bios.version: 1.6
dmi.board.asset.tag: Default string
dmi.board.name: K132
dmi.board.vendor: AXDIA International GmbH
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnWINBOOK13:bvr1.6:bd11/27/2017:svnAXDIAInternationalGmbH:pnWINBOOK13:pvrDefaultstring:rvnAXDIAInternationalGmbH:rnK132:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: Notebook
dmi.product.name: WINBOOK 13
dmi.product.sku: WINBOOK13-K132-02
dmi.product.version: Default string
dmi.sys.vendor: AXDIA International GmbH

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1810130/+subscriptions

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-01-02:

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.20 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".

Thanks in advance.

[0] https://kernel.ubuntu.com/~kernel-ppa/mainline/v4.20/

Revision history for this message

Thomas Müllrt (torsin) wrote on 2019-01-02:

kernel-bug-exists-upstream

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-01-03:

Please attach dmesg under v4.20.

Revision history for this message

Thomas Müllrt (torsin) wrote on 2019-01-03:

Ungespeichertes Dokument 1 Edit (60.7 KiB, text/plain)

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-01-07:

#10

Please test this kernel out:

https://people.canonical.com/~khfeng/lp1810130/

Revision history for this message

Thomas Müllrt (torsin) wrote on 2019-01-10:

#11

Not working.
V5.0RC_1 - also not

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-02-21:

#12

Please test this kernel:
https://people.canonical.com/~khfeng/lp1810130-2/

The delay for I2C_HID_QUIRK_NO_IRQ_AFTER_RESET is increased to 200ms.

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2019-03-12:

#13

Mark this Incomplete for the request in #12

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2019-05-11:

#14

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

You-Sheng Yang (vicamo) on 2020-06-25

tags:

added: hwe-touchpad

Revision history for this message

You-Sheng Yang (vicamo) wrote on 2020-06-25:

#15

This is not necessarily a duplicate of bug 1884288 for they don't share the same symptoms judging from the information available till now. This one has:

[ 8.928368] i2c_hid i2c-HTIX5288:00: failed to reset device.
[ 15.072321] i2c_hid i2c-HTIX5288:00: failed to reset device.
[ 21.216318] i2c_hid i2c-HTIX5288:00: failed to reset device.
[ 27.360347] i2c_hid i2c-HTIX5288:00: failed to reset device.
[ 28.384325] i2c_hid i2c-HTIX5288:00: can't add hid device: -61
[ 28.386852] i2c_hid: probe of i2c-HTIX5288:00 failed with error -61

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