Touchpad showing as PS/2 Generic Mouse

Bug #1809841 reported by Jonathan
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

The touchpad on my HP 1011 Elite X2 G1 is showing as a PS/2 mouse after installation in xinput. Multitouch gestures do not work and installing xserver-xorg-input-synaptics did not resolve the issue. The touch pad uses the Synaptics driver in Windows 10.

Other functionalities of the keyboard do work such as enabling/disabling wireless and volume up/down.

The touchpad should be able to use multitouch for two-finger scrolling and two-finger tap for right click but instead only single touch inputs are accepted for left and right click. No multitouch gestures are recognized.

Current version is Ubuntu 4.15.0-43.46-generic 4.15.18 on Ubuntu 18.04.1 LTS.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-43-generic 4.15.0-43.46
ProcVersionSignature: Ubuntu 4.15.0-43.46-generic 4.15.18
Uname: Linux 4.15.0-43-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0p: johnny 1379 F...m pulseaudio
 /dev/snd/controlC0: johnny 1379 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Dec 26 19:31:50 2018
InstallationDate: Installed on 2018-12-21 (5 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Hewlett-Packard HP Elite x2 1011 G1 Tablet
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-43-generic root=UUID=0d10c1f2-6c44-4717-a4df-73b592d11fe3 ro i8042.reset quiet splash vt.handoff=1
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-43-generic N/A
 linux-backports-modules-4.15.0-43-generic N/A
 linux-firmware 1.173.2
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/30/2018
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: M72 Ver. 01.25
dmi.board.name: 2009
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 79.61
dmi.chassis.asset.tag: 5CG5465MYV
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrM72Ver.01.25:bd10/30/2018:svnHewlett-Packard:pnHPElitex21011G1Tablet:pvrA3009FD10303:rvnHewlett-Packard:rn2009:rvrKBCVersion79.61:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI
dmi.product.name: HP Elite x2 1011 G1 Tablet
dmi.product.version: A3009FD10303
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Jonathan (net-work-error) wrote :
Revision history for this message
Jonathan (net-work-error) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v5.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.0-rc1/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Jonathan (net-work-error) wrote :

Confirmed

tags: added: kernel-bug-exists-upstream
Revision history for this message
Jonathan (net-work-error) wrote :
Revision history for this message
Jonathan (net-work-error) wrote :
Revision history for this message
Jonathan (net-work-error) wrote :
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

The dmesg contains full of "System PCM: error: failed to commit stream -110", no touchpad related message can be found.

Revision history for this message
Jonathan (net-work-error) wrote :

After performing another apt-get upgrade today the dmesg output provides more information including information on the PS/2 input being recognized.

I see this section specifically showing the touchpad not being recognized correctly:
[ 6.137005] input: Atmel Atmel maXTouch Digitizer as /devices/pci0000:00/0000:00:14.0/usb1/1-8/1-8:1.0/0003:03EB:8A40.0002/input/input10
[ 6.137143] hid-generic 0003:03EB:8A40.0002: input,hidraw0: USB HID v1.11 Device [Atmel Atmel maXTouch Digitizer] on usb-0000:00:14.0-8/i
nput0
[ 6.139622] hid-generic 0003:03EB:8A40.0003: hiddev0,hidraw1: USB HID v1.11 Device [Atmel Atmel maXTouch Digitizer] on usb-0000:00:14.0-8
/input1
[ 6.139671] usbcore: registered new interface driver usbhid
[ 6.139672] usbhid: USB HID core driver
[ 6.142764] input: PS/2 Generic Mouse as /devices/platform/i8042/serio1/input/input9
[ 6.144682] psmouse serio1: bad data from KBC - timeout
[ 6.172060] hid-generic 0018:0483:91D1.0001: hidraw2: I2C HID v1.00 Device [SMO91D0:00 0483:91D1] on i2c-SMO91D0:00
[ 6.349611] psmouse serio1: bad data from KBC - timeout
[ 6.553468] psmouse serio1: bad data from KBC - timeout

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Sorry for belated response, but try removing "blacklist i2c_i801" from /etc/modprobe/blacklist.conf.

Revision history for this message
Jonathan (net-work-error) wrote :

Unfortunately that did not resolve this but I am fine with leaving this closed Thank you for following up!

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.