USB-ports do not work

[Stefanhdb]

Two out of 3 USB-ports are not regognized anymore (i.e. when I insert a USB-stick, it will not be shown in Nautilus). I tried various workarounds from ubuntuusers, but they were not successful. Among them to use "dpkg-reconfigure x-server". X-org now reported an error, docuimented in the attachment.

Earlier I wanted to create an image with Clonezilla and selected a USB-stick at port #2 as target, however, the target was not detected successfully and the backup-procedure stopped. I suspect that the issues may be relatd.

Kind regards,
Stefan

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
Uname: Linux 4.15.0-36-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Ist ein Verzeichnis: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.48 Thu Mar 22 00:42:57 PDT 2018
 GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-27ubuntu1~18.04)
.tmp.unity_support_test.0:

ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
CompositorRunning: None
Date: Mon Oct 22 15:57:33 2018
DistUpgraded: 2018-10-03 09:25:30,625 DEBUG failed to SystemUnLock() (E:Nicht gesperrt)
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 390.48, 4.15.0-36-generic, x86_64: installed
 nvidia, 390.48, 4.4.0-137-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation HD Graphics 520 [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Skylake GT2 [HD Graphics 520] [1043:1ccd]
   Subsystem: ASUSTeK Computer Inc. GM108M [GeForce 940M] [1043:246a]
InstallationDate: Installed on 2016-07-21 (823 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: ASUSTeK COMPUTER INC. X555UB
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=664e835e-2af1-414d-af49-66620923cba1 ro quiet splash pci=noaer acpi_osi= acpi_backlight=native vt.handoff=1
SourcePackage: xorg
UpgradeStatus: Upgraded to bionic on 2018-10-03 (19 days ago)
dmi.bios.date: 01/23/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555UB.206
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555UB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555UB.206:bd01/23/2016:svnASUSTeKCOMPUTERINC.:pnX555UB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555UB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X555UB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
xserver.bootTime: Mon Oct 22 15:43:15 2018
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.6-1ubuntu4

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19

[Stefanhdb (stefan-weingardt)]

Thank you for the swift response.

I tried to upgrade from 16.04 to 18.04, however, the process failed and I had to interupt the upgrade (the script detected a problem in the printer driver, offered 3 options - maintain old / change to new / investigate; I selected the last one, the deviating contents of the drivers were shown, but it was impossible to leave that screen and continue the upgrade). After that, the system was broken and we had to re-install parts of the kernel. So far, the system works under 18.04, except from the 2 usb-ports (a 3rd one is still accessible).

I will try to install the recommended kernel, but that may take another day, because I am not at home currently.

thank you,
Stefan

Am 23. Oktober 2018 21:05:03 MESZ schrieb Joseph Salisbury <email address hidden>:
>Did this issue start happening after an update/upgrade? Was there a
>prior kernel version where you were not having this particular problem?
>
>Would it be possible for you to test the latest upstream kernel? Refer
>to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the
>latest
>v4.19 kernel[0].
>
>If this bug is fixed in the mainline kernel, please add the following
>tag 'kernel-fixed-upstream'.
>
>If the mainline kernel does not fix this bug, please add the tag:
>'kernel-bug-exists-upstream'.
>
>Once testing of the upstream kernel is complete, please mark this bug
>as
>"Confirmed".
>
>
>Thanks in advance.
>
>[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19
>
>
>** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
>** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
>--
>You received this bug notification because you are subscribed to the
>bug
>report.
>https://bugs.launchpad.net/bugs/1799228
>
>Title:
> USB-ports do not work
>
>Status in linux package in Ubuntu:
> Incomplete
>
>Bug description:
> Two out of 3 USB-ports are not regognized anymore (i.e. when I insert
> a USB-stick, it will not be shown in Nautilus). I tried various
> workarounds from ubuntuusers, but they were not successful. Among them
> to use "dpkg-reconfigure x-server". X-org now reported an error,
> docuimented in the attachment.
>
> Earlier I wanted to create an image with Clonezilla and selected a
> USB-stick at port #2 as target, however, the target was not detected
> successfully and the backup-procedure stopped. I suspect that the
> issues may be relatd.
>
> Kind regards,
> Stefan
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
> Uname: Linux 4.15.0-36-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
>.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Ist ein
>Verzeichnis: '/proc/driver/nvidia/gpus/0000:01:00.0'
> .proc.driver.nvidia.registry: Binary: ""
> .proc.driver.nvidia.version:
>NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.48 Thu Mar 22
>00:42:57 PDT 2018
> GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-27ubuntu1~18.04)
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.9-0ubuntu7.4
> Architecture: amd64
> CompositorRunning: None
> Date: Mon Oct 22 15:57:33 2018...

[Stefanhdb (stefan-weingardt)]

Dear Joseph,

the issue started after an upgrade to 18.04 LTD - under 16.04 LTD the
USB's were ok. Before the upgrade to 18.04 they were o.k., so I doubt
that there are any issues with the hardware. However, after the upgrade
I tried to create an image using Clonezilla, pointing to USB4 as a
target to copy the image-file, and inserted a USB-stick. Clonezilla did
not recognize an available target, and I ended the backup-procedure.

Later on, after the upgrade I changed to a newer kernel version
(4.15.0-36-generic), and the laptop was working, except from the USB
interface. As my printer is connected via the USB-slot, I noted problems
to print and then tried to fix that. I followed your recommendation. Now
"uname -r" reports, that kernel 4.15.0-39-generic is active. However,
the USB-slots 3 and 4 are still not accessible.

Marked the bug as "confirmed", but did not add a tag.

Kind regards,

Stefan

Am 23.10.18 um 21:05 schrieb Joseph Salisbury:
> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.19 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19
>
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>