Keyboard/tochpad issues

Bug #1798934 reported by Benjamin Serafin
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I have been running Unbuntu 18 for some time now. Everything works great. But I do have a few issues.

Acer Aspire E3-111 with 8MB DDR3 L Memory.

#1 Keyboards seems to lose its mapping. Backspace/Del and arrow keys seem to not work sometimes. I might use the "FN' with Arrow up/Volume up. But only sometimes.

#2 My Touchpad will stop working all of the sudden. So I have a USB wireless mouse and it always works. From time to time the mouse might start working again.

I have wanted to do a clean install to see if the problems continue, however, I am unable to. For some reason after installing Ubuntu, I am not able to access the Bios. Somehow an Admin password has been set. I found a site https://bios-pw.org/ that I can get a key and I can access however it will not let me chance boot options and save. So I am unable to boot from USB or USB-CDRom. I wish I knew how to flash the Bios. The only way that I found is to create a Windows 10 boot USB and upgrade. But I cannot boot from USB :). is there a way to install/Factory Reset, over Ubuntu from with in? Kind of a clean install?

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-36-generic 4.15.0-36.39
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
Uname: Linux 4.15.0-36-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: benjamin 3908 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 19 23:25:07 2018
InstallationDate: Installed on 2017-11-13 (340 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
MachineType: Acer Aspire E3-111
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=153127f8-254f-4133-975b-4a08f470f5f9 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-36-generic N/A
 linux-backports-modules-4.15.0-36-generic N/A
 linux-firmware 1.173.1
SourcePackage: linux
UpgradeStatus: Upgraded to bionic on 2018-05-12 (160 days ago)
dmi.bios.date: 04/11/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Roxy
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd04/11/2014:svnAcer:pnAspireE3-111:pvrV1.05:rvnAcer:rnRoxy:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: Type1Family
dmi.product.name: Aspire E3-111
dmi.product.version: V1.05
dmi.sys.vendor: Acer

Revision history for this message
Benjamin Serafin (benjiserafin) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Cristian Aravena Romero (caravena) wrote :

Did this issue start happening after an update/upgrade? Was there a
prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19-rc8

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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