Ubuntu
linux package

watchdog: BUG: soft lockup - CPU#0 stuck for 22s! [kworker/0:1:85]

Bug #1797538 reported by treb0r on 2018-10-12

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

Dell XPS 15 9570

ProblemType: KernelOops
DistroRelease: Ubuntu 18.10
Package: linux-image-4.18.0-8-generic 4.18.0-8.9
ProcVersionSignature: Ubuntu 4.18.0-8.9-generic 4.18.7
Uname: Linux 4.18.0-8-generic x86_64
Annotation: Your system might become unstable now and might need to be restarted.
ApportVersion: 2.20.10-0ubuntu11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rob 2250 F.... pulseaudio
Date: Fri Oct 12 08:54:08 2018
Failure: oops
InstallationDate: Installed on 2018-10-12 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Dell Inc. XPS 15 9570
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-8-generic root=UUID=b1c8d7c6-d9ec-495c-9770-18e7120e87d5 ro quiet splash vt.handoff=1
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: kerneloops-daemon N/A
SourcePackage: linux
Title: watchdog: BUG: soft lockup - CPU#0 stuck for 22s! [kworker/0:1:85]
UpgradeStatus: Upgraded to cosmic on 2018-10-12 (0 days ago)
dmi.bios.date: 09/03/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.0
dmi.board.name: 0D0T05
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.5.0:bd09/03/2018:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0D0T05:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

treb0r (treb0r) wrote on 2018-10-12:

AlsaInfo.txt Edit (43.9 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (468 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (184.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.5 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (538 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (38.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (564 bytes, text/plain; charset="utf-8")
OopsText.txt Edit (2.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (14.9 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (7.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.4 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (225.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (236.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2018-10-12: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2018-10-12:

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19-rc7

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

treb0r (treb0r) wrote on 2018-10-12:

This occurred right after I upgraded to 18.10 from 18.04.1.

Earlier today I got an apt upgrade to kernel 4.18.0-9-generic.

The machine is much more stable now.

I can't test further at the moment.

Revision history for this message

Leandro Heck (leoheck) wrote on 2018-10-20:

I have the same issue after upgrading it from 18.04.1 and also after a clean install. I can't do mutch with the computer because it is freezing after the login. The trackpad also freezes about 10s after the login.

Revision history for this message

Leandro Heck (leoheck) wrote on 2018-10-20:

Joseph, do you have any suggestion on how I can I apply the upstream kernel once the system freezes right after the login? Is it possible to apply it from the live USB?

Revision history for this message

Leandro Heck (leoheck) wrote on 2018-10-20:

I also could't see grub or the recover mode to test something from there.

Revision history for this message

Leandro Heck (leoheck) wrote on 2018-10-21:

@Joseph, I was able to install a new kernel. I didn't test the rc7 because I found a rc8 there.

I am running:

Linux moon 4.19.0-041900rc8-lowlatency #201810150631 SMP PREEMPT Mon Oct 15 06:35:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

I got other problems with my Dell XPS 15 9570, that I was able to fix.

They were:

1. [drm:intel_pipe_update_end [i915]] *ERROR* Atomic update failure on pipe A
2. nouveau: DRM-master:00000000:00000000 suspend failed with -100

The #1 was fixed with:
https://www.dedoimedo.com/computers/intel-microcode-atomic-update.html

The #2 was fixed installing nvidia-driver-390

The systems seems stable now. The touchpad is also working.

Revision history for this message

Leandro Heck (leoheck) wrote on 2018-10-27:

Just to add a note, I the kernel I was using is 4.18.0-10.

tags:	added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Leandro Heck (leoheck) wrote on 2018-10-27:

#10

Tested and working with Kernel 0.19.0-041900rc8

Revision history for this message

Paul Knopf (pauldotknopf) wrote on 2018-12-02:

#11

Still happening on 4.19.6-041906.

Revision history for this message

Paul Knopf (pauldotknopf) wrote on 2018-12-02:

#12

Still happening on 4.20.0-042000rc4 as well.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.20-rc4/

Revision history for this message

Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22:

#13

For me the issue is happening on ubuntu 16.04, 18.04 and 18.10 I also tried kernel 4.19, no success

Revision history for this message

Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: apport information

#14

Tags: cosmic
Uname: Linux 4.18.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sudo
_MarkForUpload: True
dmi.bios.date: 04/19/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F4
dmi.board.asset.tag: Default string
dmi.board.name: B360M D3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF4:bd04/19/2018:svnGigabyteTechnologyCo.,Ltd.:pnB360M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB360MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: B360M-D3H
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  typer      2994 F.... pulseaudio
 /dev/snd/pcmC0D0p:   typer      2994 F...m pulseaudio
CurrentDesktop: LXQt
DistroRelease: Ubuntu 18.10
InstallationDate: Installed on 2018-12-20 (2 days ago)
InstallationMedia: Lubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 1c4f:0002 SiGma Micro Keyboard TRACER Gamma Ivory
 Bus 001 Device 002: ID 046d:c083 Logitech, Inc. 
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Gigabyte Technology Co., Ltd. B360M-D3H
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-12-generic root=UUID=ba2e86e4-48ce-47f3-a413-98536fe6febd ro quiet splash resume=UUID=5b571422-2d63-4044-88be-ecd5e66732d8 vt.handoff=1
ProcVersionSignature: Ubuntu 4.18.0-12.13-generic 4.18.17
RelatedPackageVersions:
 linux-restricted-modules-4.18.0-12-generic N/A
 linux-backports-modules-4.18.0-12-generic  N/A
 linux-firmware                             1.175.1
RfKill:
 
Tags:  cosmic
Uname: Linux 4.18.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sudo
_MarkForUpload: True
dmi.bios.date: 04/19/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F4
dmi.board.asset.tag: Default string
dmi.board.name: B360M D3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF4:bd04/19/2018:svnGigabyteTechnologyCo.,Ltd.:pnB360M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB360MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: B360M-D3H
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

tags:

added: apport-collected

Revision history for this message

Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: AlsaInfo.txt

#15

AlsaInfo.txt Edit (54.3 KiB, text/plain)

apport information

Revision history for this message

Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: CRDA.txt

#16

CRDA.txt Edit (454 bytes, text/plain)

apport information

Revision history for this message

Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: CurrentDmesg.txt

#17

CurrentDmesg.txt Edit (60.3 KiB, text/plain)

apport information

Revision history for this message

Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: IwConfig.txt

#18

IwConfig.txt Edit (305 bytes, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: Lspci.txt

#19

Lspci.txt Edit (9.1 KiB, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: ProcCpuinfo.txt

#20

ProcCpuinfo.txt Edit (15.0 KiB, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: ProcCpuinfoMinimal.txt

#21

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: ProcEnviron.txt

#22

ProcEnviron.txt Edit (331 bytes, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: ProcInterrupts.txt

#23

ProcInterrupts.txt Edit (6.0 KiB, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: ProcModules.txt

#24

ProcModules.txt Edit (6.0 KiB, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: PulseList.txt

#25

PulseList.txt Edit (24.1 KiB, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: UdevDb.txt

#26

UdevDb.txt Edit (199.9 KiB, text/plain)

apport information

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Elvis de Freitas Souza (edigitalb) wrote on 2018-12-22: WifiSyslog.txt

#27

WifiSyslog.txt Edit (99.3 KiB, text/plain)

apport information

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watchdog: BUG: soft lockup - CPU#0 stuck for 22s! [kworker/0:1:85]

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