frequent crash of Ubuntu 18.04 with purple dotted screen or black screen error death
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Fix Released
|
Medium
|
Unassigned |
Bug Description
I had same problem in Ubuntu 16.04.3. But not frequent. It was happening when I play HD video. But now after installing Ubuntu 18.04 the same problem even when browsing. Its too frequent.
I have tried to reinstall Intel-microcode, bumblebee, xorg video drivers. No improvement.
The system don't crash even show error message in dmesg and journalctl.
aravind@comp:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 02)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
00:1d.2 PCI bridge: Intel Corporation Device 9d1a (rev f1)
00:1d.3 PCI bridge: Intel Corporation Device 9d1b (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point-LP LPC Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 3D controller: NVIDIA Corporation Device 179c (rev ff)
03:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)
04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTL8411B PCI Express Card Reader (rev 01)
04:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
aravind@comp:~$ sudo lshw
[sudo] password for aravind:
comp
description: Notebook
product: Aspire E5-575G (Aspire E5-575G_115F_1.25)
vendor: Acer
version: V1.25
serial: NXGDWSI03471714
width: 64 bits
capabilities: smbios-3.0 dmi-3.0 smp vsyscall32
configuration: chassis=notebook family=KBL sku=Aspire E5-575G_115F_1.25 uuid=BB9943DA-
*-core
description: Motherboard
product: Ironman_SK
vendor: Acer
physical id: 0
version: V1.25
serial: NBGD41100671714
slot: Type2 - Board Chassis Location
*-firmware
vendor: Insyde Corp.
physical id: 0
version: V1.25
date: 03/03/2017
size: 128KiB
capacity: 4544KiB
*-cpu
product: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
vendor: Intel Corp.
physical id: 4
bus info: cpu@0
version: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
serial: To Be Filled By O.E.M.
slot: U3E1
size: 799MHz
capacity: 4005MHz
width: 64 bits
clock: 100MHz
*-cache:0
slot: L1 Cache
size: 128KiB
*-cache:1
slot: L2 Cache
size: 512KiB
*-cache:2
slot: L3 Cache
size: 3MiB
*-memory
physical id: d
slot: System board or motherboard
size: 8GiB
*-bank:0
slot: ChannelA-DIMM0
size: 4GiB
width: 64 bits
clock: 2133MHz (0.5ns)
*-bank:1
slot: ChannelA-DIMM1
*-bank:2
slot: ChannelB-DIMM0
size: 4GiB
width: 64 bits
clock: 2133MHz (0.5ns)
*-bank:3
slot: ChannelB-DIMM1
*-pci
product: Intel Corporation
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 02
width: 32 bits
clock: 33MHz
*-display
bus info: pci@0000:00:02.0
width: 64 bits
clock: 33MHz
*-usb
bus info: pci@0000:00:14.0
width: 64 bits
clock: 33MHz
bus info: usb@1
bus info: usb@2
*-generic:0
bus info: pci@0000:00:14.2
width: 64 bits
clock: 33MHz
*-generic:1
bus info: pci@0000:00:15.0
width: 64 bits
clock: 33MHz
bus info: pci@0000:00:16.0
width: 64 bits
clock: 33MHz
*-storage
bus info: pci@0000:00:17.0
width: 32 bits
clock: 66MHz
*-pci:0
bus info: pci@0000:00:1c.0
width: 32 bits
clock: 33MHz
bus info: pci@0000:01:00.0
*-pci:1
bus info: pci@0000:00:1d.0
width: 32 bits
clock: 33MHz
*-pci:2
bus info: pci@0000:00:1d.2
width: 32 bits
clock: 33MHz
bus info: pci@0000:03:00.0
*-pci:3
bus info: pci@0000:00:1d.3
width: 32 bits
clock: 33MHz
bus info: pci@0000:04:00.0
bus info: pci@0000:04:00.1
*-isa
bus info: pci@0000:00:1f.0
width: 32 bits
clock: 33MHz
*-memory UNCLAIMED
bus info: pci@0000:00:1f.2
width: 32 bits
clock: 33MHz (30.3ns)
bus info: pci@0000:00:1f.3
width: 64 bits
clock: 33MHz
*-serial UNCLAIMED
bus info: pci@0000:00:1f.4
width: 64 bits
clock: 33MHz
*-scsi:0
physical id: 1
logical name: scsi0
*-disk
bus info: scsi@0:0.0.0
size: 931GiB (1TB)
bus info: scsi@0:0.0.0,1
bus info: scsi@0:0.0.0,2
bus info: scsi@0:0.0.0,3
bus info: scsi@0:0.0.0,4
*-scsi:1
physical id: 2
logical name: scsi1
*-cdrom
bus info: scsi@1:0.0.0
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSign
Uname: Linux 4.15.0-34-generic x86_64
.tmp.unity_
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
CompizPlugins: No value set for `/apps/
CompositorRunning: None
Date: Sun Sep 30 22:53:16 2018
DistUpgraded: 2018-08-15 04:15:00,798 ERROR got error from PostInstallScript ./xorg_
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus:
bbswitch, 0.8, 4.15.0-33-generic, x86_64: installed
bbswitch, 0.8, 4.15.0-34-generic, x86_64: installed
virtualbox, 5.2.10, 4.15.0-33-generic, x86_64: installed
virtualbox, 5.2.10, 4.15.0-34-generic, x86_64: installed
GraphicsCard:
Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] HD Graphics 620 [1025:1094]
InstallationDate: Installed on 2018-04-01 (182 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0408:a030 Quanta Computer, Inc.
Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp.
Bus 001 Device 002: ID 0461:4d0f Primax Electronics, Ltd HP Optical Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E5-575G
ProcEnviron:
LANGUAGE=en_IN:en
PATH=(custom, no user)
LANG=en_IN
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
UpgradeStatus: Upgraded to bionic on 2018-08-14 (46 days ago)
dmi.bios.date: 03/03/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.25
dmi.board.
dmi.board.name: Ironman_SK
dmi.board.vendor: Acer
dmi.board.version: V1.25
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.family: KBL
dmi.product.name: Aspire E5-575G
dmi.product.
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.13.
version.libdrm2: libdrm2 2.4.91-2
version.
version.
version.
version.
version.
version.
version.
xserver.bootTime: Tue Aug 14 21:31:54 2018
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.
xserver.
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
Changed in linux (Ubuntu): | |
status: | Confirmed → Opinion |
status: | Opinion → Confirmed |
Changed in linux (Ubuntu): | |
status: | Confirmed → Fix Released |
Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https:/ /errors. ubuntu. com/user/ ID where ID is the content of file /var/lib/ whoopsie/ whoopsie- id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.