Touchpad not detected on asus ux550gd
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Expired
|
Medium
|
Unassigned |
Bug Description
I just bought a new laptop and the touchpad is not detected. in case here is my /proc/bus/
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/
S: Sysfs=/
U: Uniq=
H: Handlers=event0
B: PROP=0
B: EV=21
B: SW=1
I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/
S: Sysfs=/
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=4000 0 0
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/
S: Sysfs=/
U: Uniq=
H: Handlers=kbd event2
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/
S: Sysfs=/
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/
S: Sysfs=/
U: Uniq=
H: Handlers=sysrq kbd event4 leds
B: PROP=0
B: EV=120013
B: KEY=402000000 3803078f800d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/
S: Sysfs=/
U: Uniq=
H: Handlers=kbd event5
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0
I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/
S: Sysfs=/
U: Uniq=
H: Handlers=kbd event6
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0
I: Bus=0003 Vendor=04d9 Product=a0d6 Version=0110
N: Name="E-
P: Phys=usb-
S: Sysfs=/
U: Uniq=
H: Handlers=mouse0 event7
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=143
B: MSC=10
I: Bus=0003 Vendor=04d9 Product=a0d6 Version=0110
N: Name="E-
P: Phys=usb-
S: Sysfs=/
U: Uniq=
H: Handlers=sysrq kbd event8
B: PROP=0
B: EV=10001f
B: KEY=3f0003007f 0 0 483ffff17aff32d bf54444600000000 1 130f938b17c007 ffff7bfad941dfff febeffdfffefffff fffffffffffffffe
B: REL=40
B: ABS=100000000
B: MSC=10
I: Bus=0003 Vendor=13d3 Product=5755 Version=1703
N: Name="USB2.0 VGA UVC WebCam: USB2.0 V"
P: Phys=usb-
S: Sysfs=/
U: Uniq=
H: Handlers=kbd event9
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Asus WMI hotkeys"
P: Phys=asus-
S: Sysfs=/
U: Uniq=
H: Handlers=rfkill kbd event10
B: PROP=0
B: EV=100013
B: KEY=1000000080000 0 800000000000 0 0 a1606f00900000 8200027800501000 e000000000000 0
B: MSC=10
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Headphone"
P: Phys=ALSA
S: Sysfs=/
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=4
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/
U: Uniq=
H: Handlers=event12
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=7"
P: Phys=ALSA
S: Sysfs=/
U: Uniq=
H: Handlers=event13
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=8"
P: Phys=ALSA
S: Sysfs=/
U: Uniq=
H: Handlers=event14
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=9"
P: Phys=ALSA
S: Sysfs=/
U: Uniq=
H: Handlers=event15
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=10"
P: Phys=ALSA
S: Sysfs=/
U: Uniq=
H: Handlers=event16
B: PROP=0
B: EV=21
B: SW=140
And i join a text file containing dmesg output.
Thank you very much and i am also waiting to know if this is fixable issue as i can not use my laptop without the touchpad.
All bests,
Petr
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-
ProcVersionSign
Uname: Linux 4.15.0-34-generic x86_64
NonfreeKernelMo
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: ubuntu:GNOME
Date: Fri Sep 14 15:43:27 2018
InstallationDate: Installed on 2018-09-14 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 13d3:5755 IMC Networks
Bus 001 Device 004: ID 8087:0aaa Intel Corp.
Bus 001 Device 002: ID 04d9:a0d6 Holtek Semiconductor, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook Pro 15 UX550GD_UX550GD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.173.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/12/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX550GD.208
dmi.board.
dmi.board.name: UX550GD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: ZenBook Pro
dmi.product.name: ZenBook Pro 15 UX550GD_UX550GD
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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