Upgrading to 18.04.1 from 17.10

Bug #1790506 reported by James Horn
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I have a HP Mini 210-1170NR that I have been using since Ubuntu 14 I believe. I have at it at 16 and currently (recently re-install 17.10 because of the possible "bug" in upgrading to 18.10.1 or even a fresh install of 18.10.1 on this same system. I believe I do remembering upgrading to 18.10 with success, but when it tries to go to 18.10.1 that is where the issue occurs.

Through at least 3 attempts to upgrade my laptop to 18.10.1 it will go through the upgrade with out any errors or warnings until it does the last reboot into the updated version. It will bring up the screen that just has Ubuntu on it with the row of dots, it will go through at least one cycle of changing the colors of the dots, it will display the mouse pointer, which will not move when the mouse is moved, there will be some activity on the drive (the drive light will flash for about 5 minutes, but not sure of the exact time) then even it will not flash anymore. The screen will go blank after no activity, but moving the mouse or clicking on keys will not cause the screen to turn the display back on.
Since the information gathered here is more for a working system and not the system that is having issues, and I seem to be able to re-create the issue at will, I will try and proceed with the upgrade to 18.10.1 and see if it "works" this time.

What I can use from you is maybe an iso or instructions to possibly gather additional information that could be used to determine why it is not completing the update process.

Any assistants you can provide will be gratefully appreciated. This is an old windows system that I put Ubuntu on and it could be I go back to 16.. and leave it there.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-46-generic 4.13.0-46.51
ProcVersionSignature: Ubuntu 4.13.0-46.51-generic 4.13.16
Uname: Linux 4.13.0-46-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: james 1317 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Sep 3 09:08:40 2018
HibernationDevice: RESUME=UUID=393e2e20-215e-4082-bca5-cc6f1a2f5b85
InstallationDate: Installed on 2018-09-02 (0 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
MachineType: Hewlett-Packard HP Mini 210-1100
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-46-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-46-generic N/A
 linux-backports-modules-4.13.0-46-generic N/A
 linux-firmware 1.169.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/18/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.24
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3660
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 48.26
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.24:bd03/18/2011:svnHewlett-Packard:pnHPMini210-1100:pvr0491110000202B00000300000:rvnHewlett-Packard:rn3660:rvr48.26:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.family: 103C_5335KV
dmi.product.name: HP Mini 210-1100
dmi.product.version: 0491110000202B00000300000
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
James Horn (horn-jt-linux) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Are you able to boot any kernels that previously worked?

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: kernel-da-key
Revision history for this message
James Horn (horn-jt-linux) wrote : RE: [Bug 1790506] Re: Upgrading to 18.04.1 from 17.10
Download full text (4.5 KiB)

I have installed 16. 17, and 18.04 without any issues, multiple times without any issues. When I do the update to 18.04.1, that is when it will cycle through the dots then lock up. 18.04.1 works great n a different laptop.

Sent from my Windows 10 phone

From: Joseph Salisbury
Sent: Wednesday, September 5, 2018 9:41 AM
To: <email address hidden>
Subject: [Bug 1790506] Re: Upgrading to 18.04.1 from 17.10

Are you able to boot any kernels that previously worked?

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Tags added: kernel-da-key

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https://bugs.launchpad.net/bugs/1790506

Title:
  Upgrading to 18.04.1 from 17.10

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I have a HP Mini 210-1170NR that I have been using since Ubuntu 14 I
  believe. I have at it at 16 and currently (recently re-install 17.10
  because of the possible "bug" in upgrading to 18.10.1 or even a fresh
  install of 18.10.1 on this same system. I believe I do remembering
  upgrading to 18.10 with success, but when it tries to go to 18.10.1
  that is where the issue occurs.

  Through at least 3 attempts to upgrade my laptop to 18.10.1 it will go through the upgrade with out any errors or warnings until it does the last reboot into the updated version. It will bring up the screen that just has Ubuntu on it with the row of dots, it will go through at least one cycle of changing the colors of the dots, it will display the mouse pointer, which will not move when the mouse is moved, there will be some activity on the drive (the drive light will flash for about 5 minutes, but not sure of the exact time) then even it will not flash anymore. The screen will go blank after no activity, but moving the mouse or clicking on keys will not cause the screen to turn the display back on.
  Since the information gathered here is more for a working system and not the system that is having issues, and I seem to be able to re-create the issue at will, I will try and proceed with the upgrade to 18.10.1 and see if it "works" this time.

  What I can use from you is maybe an iso or instructions to possibly
  gather additional information that could be used to determine why it
  is not completing the update process.

  Any assistants you can provide will be gratefully appreciated. This is
  an old windows system that I put Ubuntu on and it could be I go back
  to 16.. and leave it there.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: linux-image-4.13.0-46-generic 4.13.0-46.51
  ProcVersionSignature: Ubuntu 4.13.0-46.51-generic 4.13.16
  Uname: Linux 4.13.0-46-generic x86_64
  ApportVersion: 2.20.7-0ubuntu3.9
  Architecture: amd64
  AudioDevicesInUse:
   USER PID ACCESS COMMAND
   /dev/snd/controlC0: james 1317 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Sep 3 09:08:40 2018
  HibernationDevice: RESUME=UUID=393e2e20-215e-4082-bca5-cc6f1a2f5b85
  InstallationDate: Installed on 2018-09-02 (0 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release a...

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Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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