-Excessive undersized/giant packets with intel nic's

[Bas van den Dikkenberg]

With new kernel we get on our switch the following error:
W 08/24/18 12:34:47 00327 FFI: ST2-CMDR: port 2/31-Excessive undersized/giant packets. See help.
W 08/24/18 12:35:28 00327 FFI: ST2-CMDR: port 2/34-Excessive undersized/giant packets. See help.
W 08/24/18 12:37:10 00327 FFI: ST2-CMDR: port 2/33-Excessive undersized/giant packets. See help.

The problem is resolved by booting back to kernel 4.15.0-32-generic

These are network specifications:
root@lb1:~# lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 06)
00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31)
00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31)
00:16.1 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #2 (rev 31)
00:17.0 SATA controller: Intel Corporation Sunrise Point-H SATA controller [AHCI mode] (rev 31)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #6 (rev f1)
00:1c.6 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #7 (rev f1)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #9 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31)
00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31)
01:00.0 VGA compatible controller: Matrox Electronics Systems Ltd. MGA G200e [Pilot] ServerEngines (SEP1) (rev 05)
01:00.1 Co-processor: Emulex Corporation ServerView iRMC HTI
02:00.0 Ethernet controller: Intel Corporation I210 Gigabit Network Connection (rev 03)
03:00.0 Ethernet controller: Intel Corporation I210 Gigabit Network Connection (rev 03)
04:00.0 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
04:00.1 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
04:00.2 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
04:00.3 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-headers-4.15.0-33-generic 4.15.0-33.36
ProcVersionSignature: Ubuntu 4.15.0-32.35-generic 4.15.18
Uname: Linux 4.15.0-32-generic x86_64
AlsaDevices:
 total 0
 crw-rw---- 1 root audio 116, 1 Aug 24 12:39 seq
 crw-rw---- 1 root audio 116, 33 Aug 24 12:39 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay': 'aplay'
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord': 'arecord'
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
Date: Fri Aug 24 12:57:11 2018
IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig': 'iwconfig'
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 046b:ff10 American Megatrends, Inc. Virtual Keyboard and Mouse
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: FUJITSU PRIMERGY RX1330 M3
PciMultimedia:

ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 mgadrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-32-generic root=UUID=d69c3457-31e5-4daf-8d31-1d2022f93c25 ro text
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-32-generic N/A
 linux-backports-modules-4.15.0-32-generic N/A
 linux-firmware 1.173.1
RfKill: Error: [Errno 2] No such file or directory: 'rfkill': 'rfkill'
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/26/2018
dmi.bios.vendor: FUJITSU // American Megatrends Inc.
dmi.bios.version: V5.0.0.11 R1.18.0 for D3375-B1x
dmi.board.name: D3375-B1
dmi.board.vendor: FUJITSU
dmi.board.version: S26361-D3375-B12 WGS03 GS01
dmi.chassis.asset.tag: LB1
dmi.chassis.type: 23
dmi.chassis.vendor: FUJITSU
dmi.chassis.version: RX1330M3R6
dmi.modalias: dmi:bvnFUJITSU//AmericanMegatrendsInc.:bvrV5.0.0.11R1.18.0forD3375-B1x:bd04/26/2018:svnFUJITSU:pnPRIMERGYRX1330M3:pvrGS01:rvnFUJITSU:rnD3375-B1:rvrS26361-D3375-B12WGS03GS01:cvnFUJITSU:ct23:cvrRX1330M3R6:
dmi.product.family: SERVER
dmi.product.name: PRIMERGY RX1330 M3
dmi.product.version: GS01
dmi.sys.vendor: FUJITSU

[Bas van den Dikkenberg (bas-dikkenberg)]

We have the problem on a second server with same hardware

[Hans Verbeek (h-verbeek)]

As Bas already told: we have a production site with 2 (identical) servers, configured as loadbalancer.
At first the network problems occurred at the primary loadbalancer, but after rebooting that one the problems migrated to the second server.
Only after rebooting both servers with the previous kernel our servers became accessible again.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the proposed kernel and post back if it resolves this bug?
See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed.

Thank you in advance!

[Bas van den Dikkenberg (bas-dikkenberg)]

@joseph,

Can you tell me witch packges i must upgrade proposed kernel ?
SO what do i need to fill in /etc/apt/preferences.d/proposed-updates to only get the kernel

I need to check with colleags if can test becouse this is a production system

[Bas van den Dikkenberg (bas-dikkenberg)]

isue is resolved in 4.15.0-34-generic

[Bas van den Dikkenberg (bas-dikkenberg)]

Correction it takes longer but it's still there reverted to linux-image-4.15.0-32-generic

[Bas van den Dikkenberg (bas-dikkenberg)]

This issue is resolved in linux-image-4.15.0-38
We also upgrade our firmware of the I350 network interfaces to version 1.5.86