ubuntu 18.04 will not suspend laptop/not nvidia related

Bug #1784183 reported by Nathan Burtt on 2018-07-28
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

I upgraded from Lubuntu 17.10 to 18.04

My laptop is set to suspend upon laptop lid closing. I do not have a dedicated gpu (often listed as cause of suspend problem).

When I close the lid, or select the suspend command from GUI, the screen goes black, fans continue to run, LED's remain lit (flash during suspend). Laptop will then not recover unless hard shutdown via holding power button down. Screen remains blank. No keyboard or mouse inputs work.

Using lenovo thinkpad, 4gb ram, intel celeron CPU, intel HD integrated graphics.

Went through this once, found no useful solution, wipes HDD and used another OS (elementary OS).

This is a small form factor PC. If I cannot open and close it, moving it in and out of suspend easily, I will replace the OS again. Booting and shutting down is not practical for something meant to be a mobility focused device.
---
ProblemType: Bug
AlsaVersion: Advanced Linux Sound Architecture Driver Version k4.15.0-29-generic.
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC3239 Analog [ALC3239 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: litbit 1159 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0x90810000 irq 95'
   Mixer name : 'Realtek ALC3239'
   Components : 'HDA:10ec0283,17aa2224,00100003 HDA:80862882,80860101,00100000'
   Controls : 30
   Simple ctrls : 12
Card29.Amixer.info:
 Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw unknown'
   Mixer name : 'ThinkPad EC (unknown)'
   Components : ''
   Controls : 1
   Simple ctrls : 1
Card29.Amixer.values:
 Simple mixer control 'Console',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [on]
CurrentDesktop: LXDE
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=de2b11d3-9175-4b0c-867d-410c4d3c69e9
InstallationDate: Installed on 2018-06-22 (37 days ago)
InstallationMedia: Lubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 04f2:b451 Chicony Electronics Co., Ltd
 Bus 001 Device 003: ID 8087:07dc Intel Corp.
 Bus 001 Device 002: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20DAS02G00
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-29-generic root=UUID=6df1383a-52d7-4997-904e-309e43f29fad ro nouveau.modeset=0 quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-29-generic N/A
 linux-backports-modules-4.15.0-29-generic N/A
 linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-29-generic x86_64
UpgradeStatus: Upgraded to bionic on 2018-07-26 (2 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/17/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: N15ET72W (1.32)
dmi.board.asset.tag: Not Available
dmi.board.name: Intel powered classmate PC
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50519 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrN15ET72W(1.32):bd01/17/2018:svnLENOVO:pn20DAS02G00:pvrThinkPadYoga11e:rvnLENOVO:rnIntelpoweredclassmatePC:rvrSDK0E50519WIN:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad Yoga 11e
dmi.product.name: 20DAS02G00
dmi.product.version: ThinkPad Yoga 11e
dmi.sys.vendor: LENOVO

Daniel Manrique (roadmr) wrote :

Hello,

This project bugtracker is only for issues with the Ubuntu One Single Sign-On service, and the problem you describe does not seem to be directly with the sign-on service.

I'll move it to the linux project which covers the kernel and most suspend issues, and would appreciate if you would read the suspend debugging guide and provide the information requested there:

https://wiki.ubuntu.com/DebuggingKernelSuspend#Debugging_information_to_provide_in_your_bug_report

affects: canonical-identity-provider → linux (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1784183

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: bionic

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tags: added: apport-collected
description: updated

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Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc7

Changed in linux (Ubuntu):
importance: Undecided → Medium
Nathan Burtt (deucett) wrote :

kernel-fixed-upstream

running 4.18 and suspend works normally
-enters suspend via power button/laptop lid closed as configured
-resumes from suspend normally via power button/laptop lid closed

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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