Drivers for Scanner Epson not work

Bug #1780939 reported by Philippe on 2018-07-10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description


After enw install my scanner Epson not work (Kernel 4.15.0-24) !!

Since you changed the location of the drivers in the kernel, it is no longer possible to run my scanner Epson V300 Photo !!??

I already had the same type of problems with the sound in Display Port that was not working after the transition to the 4.15.0-20 kernel !!!! I presume that all the equipment whose driver is not included in the kernel are affected !!!!

What are you doing ??!! You play sorcerer's apprentice on the back of your users ??!!
Thank you for fixing this urgently, I need to use my scanner...
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
 /dev/snd/controlC1: philippe 3515 F.... pulseaudio
 /dev/snd/controlC0: philippe 3515 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19
InstallationDate: Installed on 2018-07-03 (6 days ago)
InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180626
 enp15s0 no wireless extensions.

 eno1 no wireless extensions.

 lo no wireless extensions.
MachineType: ASUS All Series
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-24-generic root=UUID=a8544fdd-b93a-4922-baaa-657b74de69be ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-24.26-generic 4.15.18
 linux-restricted-modules-4.15.0-24-generic N/A
 linux-backports-modules-4.15.0-24-generic N/A
 linux-firmware 1.173.1

Tags: tara
Uname: Linux 4.15.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True 03/01/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3703
dmi.board.asset.tag: Default string X99-E WS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3703:bd03/01/2018:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnX99-EWS:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring: ASUS MB All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1780939

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected tara
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Bernard Decock (decockbernard) wrote :

Bus 001 Device 010: ID 04b8:0131 Seiko Epson Corp. GT-F720 [GT-S620/Perfection V30/V300 Photo]

[ 4092.607170] usb 1-2.3: new high-speed USB device number 10 using xhci_hcd
[ 4092.709165] usb 1-2.3: New USB device found, idVendor=04b8, idProduct=0131
[ 4092.709169] usb 1-2.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 4092.709172] usb 1-2.3: Product: EPSON Scanner
[ 4092.709174] usb 1-2.3: Manufacturer: EPSON

Neither SimpleScan or Xsane is detecting the scanner

Bernard Decock (decockbernard) wrote :

There are no /lib/udev/rules.d/40-libsane.rules ?

Bernard Decock (decockbernard) wrote :

sudo sane-find-scanner
   found USB scanner (vendor=0x04b8 [EPSON], product=0x0131 [EPSON Scanner]) at libusb:001:002

sudo scanimage -L
   No scanners were identified.

Even after the Epson-drivers were properly installed

Philippe (phil995511) wrote :

There is no of /lib/udev/rules.d/40-libsane.rules

Philippe (phil995511) wrote :

SimpleScan or Xsane not detecting the scanner

You have changed the driver installation directory which makes all the hardware requesting a proprietary driver incompatible with Ubuntu ...

Even installed drivers can work because Ubuntu looks in the wrong place since the 4.15.0-20 Kernel.

Philippe (phil995511) wrote :

philippe@Station:~$ sudo sane-find-scanner
[sudo] Mot de passe de philippe :

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04b8 [EPSON], product=0x0131 [EPSON Scanner]) at libusb:003:007
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to . Please test the latest v4.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.


Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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