Volume control not working Dell XPS 27 (7760)

Bug #1775068 reported by Wojciech Solarczyk on 2018-06-04
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

Pressing vol up/vol down show OSD change up/down but volume all time is at 100%.

I found temporary fix:

Add section:
[Element Master]
switch = mute
volume = ignore

To:
/usr/share/pulseaudio/alsa-mixer/paths/analog-output.conf.common
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: trolinka 1610 F.... pulseaudio
 /dev/snd/controlC1: trolinka 1610 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-06-02 (121 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: pulseaudio 1:11.1-1ubuntu7.1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18
Tags: bionic
Uname: Linux 4.15.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin netdev plugdev sambashare scanner sudo vboxusers video
_MarkForUpload: True
dmi.bios.date: 07/13/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0T12MX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.4.0:bd07/13/2018:svnDellInc.:pnXPS7760AIO:pvr:rvnDellInc.:rn0T12MX:rvrA00:cvnDellInc.:ct13:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 7760 AIO
dmi.sys.vendor: Dell Inc.
---
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: trolinka 1846 F.... pulseaudio
 /dev/snd/controlC1: trolinka 1846 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-06-02 (122 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. XPS 7760 AIO
Package: pulseaudio 1:11.1-1ubuntu7.1
PackageArchitecture: amd64
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=3df8d974-f6bb-455e-a7a6-a7099388ad54 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-36-generic N/A
 linux-backports-modules-4.15.0-36-generic N/A
 linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin netdev plugdev sambashare scanner sudo vboxusers video
_MarkForUpload: True
dmi.bios.date: 07/13/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.0
dmi.board.name: 0T12MX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.4.0:bd07/13/2018:svnDellInc.:pnXPS7760AIO:pvr:rvnDellInc.:rn0T12MX:rvrA00:cvnDellInc.:ct13:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 7760 AIO
dmi.sys.vendor: Dell Inc.

Wojciech Solarczyk (trolinka) wrote :

inxi -A
Audio: Card-1 Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 580]
           driver: snd_hda_intel
           Card-2 Intel Sunrise Point-H HD Audio driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-22-generic

tags: added: volume
no longer affects: ubuntu-mate
Daniel van Vugt (vanvugt) wrote :

1. Does the volume slider in the system menu work?

2. Please run this command to send us more info:

  apport-collect 1775068

Changed in pulseaudio (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected bionic
description: updated

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Wojciech Solarczyk (trolinka) wrote :

Hi,

Volume slider works partialy. It's have 0% muted and "one next pixel" jump to about 90% volume. Slider works like 0-90----92-----94-----96-----98-----100%

Changed in pulseaudio (Ubuntu):
status: Incomplete → New

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1775068

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :
Wojciech Solarczyk (trolinka) wrote :

Kernel tested.
It's working now!

no longer affects: pulseaudio (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Triaged
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