Ubuntu
linux package

[Clevo W253EUQ] Turn on bluetooth with Fn+F12 not working

Bug #1773643 reported by Battant on 2018-05-27

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Incomplete	Low	Unassigned

Bug Description

Hello,

Since long time my [Clevo W253EUQ] Turn on bluetooth with Fn+F12 not working

For more information see this link bellow

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1322068

Could you help me to fix this bug ?

Best regards

Battant

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-23-generic 4.15.0-23.25
ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
Uname: Linux 4.15.0-23-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun May 27 13:21:46 2018
InstallationDate: Installed on 2018-04-29 (27 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
SourcePackage: linux-signed
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mparchet 1714 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-29 (28 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: CLEVO CO. W240EU/W250EUQ/W270EUQ
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-23-generic root=UUID=9d6286f1-598b-46c8-a491-3e29fc732cb9 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-23-generic N/A
linux-backports-modules-4.15.0-23-generic N/A
linux-firmware 1.173.1
RfKill:
0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: yes
Tags: bionic
Uname: Linux 4.15.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/11/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W240EU/W250EUQ/W270EUQ
dmi.board.vendor: CLEVO CO.
dmi.board.version: V3.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd11/11/2013:svnCLEVOCO.:pnW240EU/W250EUQ/W270EUQ:pvrNotApplicable:rvnCLEVOCO.:rnW240EU/W250EUQ/W270EUQ:rvrV3.0:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: W240EU/W250EUQ/W270EUQ
dmi.product.version: Not Applicable
dmi.sys.vendor: CLEVO CO.
---
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mparchet 1714 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-29 (28 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: CLEVO CO. W240EU/W250EUQ/W270EUQ
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-23-generic root=UUID=9d6286f1-598b-46c8-a491-3e29fc732cb9 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-23-generic N/A
linux-backports-modules-4.15.0-23-generic N/A
linux-firmware 1.173.1
RfKill:
0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: yes
Tags: bionic
Uname: Linux 4.15.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/11/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W240EU/W250EUQ/W270EUQ
dmi.board.vendor: CLEVO CO.
dmi.board.version: V3.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd11/11/2013:svnCLEVOCO.:pnW240EU/W250EUQ/W270EUQ:pvrNotApplicable:rvnCLEVOCO.:rnW240EU/W250EUQ/W270EUQ:rvrV3.0:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: W240EU/W250EUQ/W270EUQ
dmi.product.version: Not Applicable
dmi.sys.vendor: CLEVO CO.
---
ApportVersion: 2.20.9-0ubuntu7.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-29 (33 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: linux (not installed)
Tags: bionic
Uname: Linux 4.17.0-041700rc7-lowlatency x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.20.9-0ubuntu7.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-29 (33 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: linux (not installed)
Tags: bionic
Uname: Linux 4.17.0-041700rc7-lowlatency x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.20.9-0ubuntu7.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-29 (33 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: linux (not installed)
Tags: bionic
Uname: Linux 4.16.0-041600-lowlatency x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

See original description

Tags:

Revision history for this message

Battant (mparchet) wrote on 2018-05-27:

Dependencies.txt Edit (2.5 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (328 bytes, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2018-05-27:

Battant, thank you for reporting this and helping make Ubuntu better.

Could you please run the following command a terminal as it will automatically gather and attach updated debug information to this report:
apport-collect 1773643

affects:	linux-signed (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: AlsaInfo.txt

AlsaInfo.txt Edit (32.4 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: CRDA.txt

CRDA.txt Edit (426 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: CurrentDmesg.txt

CurrentDmesg.txt Edit (57.3 KiB, text/plain)

apport information

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Battant (mparchet) wrote on 2018-05-27: IwConfig.txt

IwConfig.txt Edit (248 bytes, text/plain)

apport information

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Battant (mparchet) wrote on 2018-05-27: Lspci.txt

Lspci.txt Edit (10.7 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: Lsusb.txt

Lsusb.txt Edit (670 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcCpuinfo.txt

ProcCpuinfo.txt Edit (4.0 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcCpuinfoMinimal.txt

#10

ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcEnviron.txt

#11

ProcEnviron.txt Edit (328 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcInterrupts.txt

#12

ProcInterrupts.txt Edit (2.7 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcModules.txt

#13

ProcModules.txt Edit (4.6 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: PulseList.txt

#14

PulseList.txt Edit (21.7 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: UdevDb.txt

#15

UdevDb.txt Edit (155.3 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: WifiSyslog.txt

#16

WifiSyslog.txt Edit (86.9 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: AlsaInfo.txt

#17

AlsaInfo.txt Edit (32.4 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: CRDA.txt

#18

CRDA.txt Edit (426 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: CurrentDmesg.txt

#19

CurrentDmesg.txt Edit (57.3 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: IwConfig.txt

#20

IwConfig.txt Edit (248 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: Lspci.txt

#21

Lspci.txt Edit (10.7 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: Lsusb.txt

#22

Lsusb.txt Edit (670 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcCpuinfo.txt

#23

ProcCpuinfo.txt Edit (4.0 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcCpuinfoMinimal.txt

#24

ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcEnviron.txt

#25

ProcEnviron.txt Edit (328 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcInterrupts.txt

#26

ProcInterrupts.txt Edit (2.7 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: ProcModules.txt

#27

ProcModules.txt Edit (4.6 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: PulseList.txt

#28

PulseList.txt Edit (21.7 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: UdevDb.txt

#29

UdevDb.txt Edit (155.1 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-27: WifiSyslog.txt

#30

WifiSyslog.txt Edit (86.9 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-05-31:

#32

Hello,

I have dowlowded a deb archive and install it but after start, the test kernel is not present to in the menu if I type shift key on startup to show grub

I have just tested git kernel

git://git.launchpad.net/~ubuntu-kernel-test/ubuntu/+source/linux/+git/mainline-crack v4.17-rc7

but when I tried to compile the kernel I get this error

make menuconfig
*** Unable to find the ncurses libraries or the
*** required header files.
*** 'make menuconfig' requires the ncurses libraries.
***
*** Install ncurses (ncurses-devel or libncurses-dev
*** depending on your distribution) and try again.
***
scripts/kconfig/Makefile:219: recipe for target 'scripts/kconfig/dochecklxdialog' failed
make[1]: *** [scripts/kconfig/dochecklxdialog] Error 1
Makefile:528: recipe for target 'menuconfig' failed
make: *** [menuconfig] Error 2
mparchet@battant-why:~/src/v4.17-rc7$ make menuconfig
*** Unable to find the ncurses libraries or the
*** required header files.
*** 'make menuconfig' requires the ncurses libraries.
***
*** Install ncurses (ncurses-devel or libncurses-dev
*** depending on your distribution) and try again.
***
scripts/kconfig/Makefile:219: recipe for target 'scripts/kconfig/dochecklxdialog' failed
make[1]: *** [scripts/kconfig/dochecklxdialog] Error 1
Makefile:528: recipe for target 'menuconfig' failed
make: *** [menuconfig] Error 2
mparchet@battant-why:~/src/v4.17-rc7$ make menuconfig
*** Unable to find the ncurses libraries or the
*** required header files.
*** 'make menuconfig' requires the ncurses libraries.
***
*** Install ncurses (ncurses-devel or libncurses-dev
*** depending on your distribution) and try again.
***
scripts/kconfig/Makefile:219: recipe for target 'scripts/kconfig/dochecklxdialog' failed
make[1]: *** [scripts/kconfig/dochecklxdialog] Error 1
Makefile:528: recipe for target 'menuconfig' failed
make: *** [menuconfig] Error 2

Could you help me please ?

Thanks for your support

Best regards

Battant

Hello,

I have dowlowded a deb archive and install it but after start, the test kernel is not present to in the menu if I type shift key on startup to show grub

I have just tested git kernel

git://git.launchpad.net/~ubuntu-kernel-test/ubuntu/+source/linux/+git/mainline-crack v4.17-rc7

but when I tried to compile the kernel I get this error

make menuconfig 
 *** Unable to find the ncurses libraries or the
 *** required header files.
 *** 'make menuconfig' requires the ncurses libraries.
 *** 
 *** Install ncurses (ncurses-devel or libncurses-dev 
 *** depending on your distribution) and try again.
 *** 
scripts/kconfig/Makefile:219: recipe for target 'scripts/kconfig/dochecklxdialog' failed
make[1]: *** [scripts/kconfig/dochecklxdialog] Error 1
Makefile:528: recipe for target 'menuconfig' failed
make: *** [menuconfig] Error 2
mparchet@battant-why:~/src/v4.17-rc7$ make menuconfig 
 *** Unable to find the ncurses libraries or the
 *** required header files.
 *** 'make menuconfig' requires the ncurses libraries.
 *** 
 *** Install ncurses (ncurses-devel or libncurses-dev 
 *** depending on your distribution) and try again.
 *** 
scripts/kconfig/Makefile:219: recipe for target 'scripts/kconfig/dochecklxdialog' failed
make[1]: *** [scripts/kconfig/dochecklxdialog] Error 1
Makefile:528: recipe for target 'menuconfig' failed
make: *** [menuconfig] Error 2
mparchet@battant-why:~/src/v4.17-rc7$ make menuconfig 
 *** Unable to find the ncurses libraries or the
 *** required header files.
 *** 'make menuconfig' requires the ncurses libraries.
 *** 
 *** Install ncurses (ncurses-devel or libncurses-dev 
 *** depending on your distribution) and try again.
 *** 
scripts/kconfig/Makefile:219: recipe for target 'scripts/kconfig/dochecklxdialog' failed
make[1]: *** [scripts/kconfig/dochecklxdialog] Error 1
Makefile:528: recipe for target 'menuconfig' failed
make: *** [menuconfig] Error 2

Could you help me please ?

Thanks for your support

Best regards

Battant

Revision history for this message

penalvch (penalvch) wrote on 2018-06-01:

#33

Battant:

>"I have dowlowded a deb archive and install it..."

The way this is worded indicates only one .deb file was installed, which would be why it didn't show up in GRUB. Did you get a chance to review https://wiki.ubuntu.com/Kernel/MainlineBuilds for guidance?

>"but when I tried to compile the kernel..."

You would't have to compile kernels, as the .debs are compiled for you.

Revision history for this message

Battant (mparchet) wrote on 2018-06-01: ProcCpuinfoMinimal.txt

#34

ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Battant (mparchet) wrote on 2018-06-01: ProcEnviron.txt

#35

ProcEnviron.txt Edit (328 bytes, text/plain)

apport information

description:

updated

Revision history for this message

Battant (mparchet) wrote on 2018-06-01: ProcCpuinfoMinimal.txt

#36

ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-06-01: ProcEnviron.txt

#37

ProcEnviron.txt Edit (328 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-06-01: ProcCpuinfoMinimal.txt

#38

ProcCpuinfoMinimal.txt Edit (1007 bytes, text/plain)

apport information

description:

updated

Revision history for this message

Battant (mparchet) wrote on 2018-06-01: ProcEnviron.txt

#39

ProcEnviron.txt Edit (328 bytes, text/plain)

apport information

Revision history for this message

Battant (mparchet) wrote on 2018-06-01:

#41

Hello,

I have installed the last kernel version and bloutooth don't work but I can't send a complete bug rreport because package is not supported by canonical.

For the new bug report please follow this link

https://bugzilla.kernel.org/show_bug.cgi?id=199903

Could you help me please

Best regards

Battant

Revision history for this message

Battant (mparchet) wrote on 2018-06-02:

#43

Hello,

What’s the last kernel stable, beta or rc compatible with apport colllect could I test and easy send my new configurations with apport collect

If know how cool I report a kernel bag ?

Could you help me please ?

Best regards

Battant

Revision history for this message

penalvch (penalvch) wrote on 2018-06-02:

#44

Battant, please advise to all of the following:

1) At this point, apport-collecting further isn't necessary.

2) Regarding your tests, you reported this while using the generic Ubuntu kernel, but you just tested the lowlatency mainline kernel. Were you at some point using lowlatency Ubuntu kernels in the past and having different results?

3) Regarding your Bug Description:
>"Since long time my [Clevo W253EUQ] Turn on bluetooth with Fn+F12 not working"

Did you personally use an older version of Ubuntu where this was working? If so, which precisely?

4) Does using the the following kernel boot parameters provide a WORKAROUND:
acpi_osi= acpi_backlight=legacy

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2018-06-04:

#45

Do Clevo laptops use WMI hotkeys?

Revision history for this message

Battant (mparchet) wrote on 2018-06-04:

#46

Hello,

My computer was provided with ubuntu12.04. the Bluetooth worked. With ubutu 14.04 Bluetooth doesn't work

See this bug report for more information

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1322068

kernel 4.4.0-22 work according report

Best regards

Battant

Revision history for this message

Battant (mparchet) wrote on 2018-06-04:

#47

Hello,
My laptop use the fn + f12 key to switch on/off the Bluetooth.

Here is my laptop Manuel :

https://www.manualslib.com/products/Clevo-W253euq-5889604.html

Best regards

Battant

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2018-06-05:

#48

So it's a regression between 12.04 (Linux v3.2) and 14.04 (Linux v3.13).

Can you find the first -rc Linux kernel between 3.2 and 3.13 that causes the regression in [1]?

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/

Revision history for this message

Battant (mparchet) wrote on 2018-06-05:

#49

Hello,

On my ubuntu 18.04 no kernel under 4.0 work

according the old bug report. It seems that 4.0.22 work but I could not found this kernel version to test it

Could you help me please

Thanks for your support

Best regards

Battant

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2018-06-07:

#50

Sure,
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0.9-wily/

Revision history for this message

Jordan Farrell (feralbytes) wrote on 2018-06-21:

#51

Battant et all,

I believe the issue is from a commit that happened after the 4.13.xx kernel's ie 4.15 is affected. The bug affects Lenovo's for sure as that is what I have but others too.

More details here: https://bugzilla.kernel.org/show_bug.cgi?id=199271

Also to fix try a 4.13.xx kernel.

Revision history for this message

Jordan Farrell (feralbytes) wrote on 2018-06-21:

#52

Also I identified this issue by using this command:
dmesg |grep -i blue
I got output which stated "hci0: don't support firmware rome"