No audio

Bug #1770155 reported by Jastria Rahmat
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

the audio card changed to dummy audio after the kernel update.
---
ApportVersion: 2.20.1-0ubuntu2.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ijash 1908 F.... pulseaudio
 /dev/snd/controlC2: ijash 1908 F.... pulseaudio
 /dev/snd/controlC0: ijash 1908 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux 18.3
HibernationDevice: RESUME=UUID=3bf65677-38f6-4d9c-aa03-79dfb20ad387
InstallationDate: Installed on 2018-02-11 (87 days ago)
InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124
IwConfig:
 lo no wireless extensions.

 enp0s31f6 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. Z270X-UD3
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-15-generic root=UUID=2ed57184-813b-4bda-9c0d-4a2e2b3aead1 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-15.16~16.04.1-generic 4.15.15
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-15-generic N/A
 linux-backports-modules-4.15.0-15-generic N/A
 linux-firmware 1.157.17
RfKill:

Tags: sylvia
Uname: Linux 4.15.0-15-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/07/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: Default string
dmi.board.name: Z270X-UD3-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd07/07/2017:svnGigabyteTechnologyCo.,Ltd.:pnZ270X-UD3:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ270X-UD3-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: Z270X-UD3
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
Jastria Rahmat (ijash) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1770155

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Does this bug go away if you boot back into the prior kernel version?

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: needs-bisect
Revision history for this message
Jastria Rahmat (ijash) wrote :

yes sir, it is go away after boot back into the prior kernel version

Revision history for this message
Jastria Rahmat (ijash) wrote :

more info on the attachment

Revision history for this message
Jastria Rahmat (ijash) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected sylvia
description: updated
Revision history for this message
Jastria Rahmat (ijash) wrote : CRDA.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : Lspci.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : Lsusb.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : ProcEnviron.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : ProcModules.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : PulseList.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : UdevDb.txt

apport information

Revision history for this message
Jastria Rahmat (ijash) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.17-rc4

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