HP Smart Array driver fails to load, kernel panics boot process

Bug #1765105 reported by Tyler Doherty
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description


I have an HP ProLiant G6 with a Smart Array controller on Bionic, Kernel 4.15.0-15, that fails to load the hpsa driver for the Smart Array, (occasionally) drops to the initramfs shell, as it cannot find a root device in a reasonable amount of time, and then finally kernel panics with the stack trace leading to the hpsa driver. Occasionally it will complain about resetting the logical volume scsi bus. Downgrading to the previous kernel 4.15.0-13 works just fine.

Attached is a screenshot showing the kernel panic, and below is a link to a YouTube video of the whole boot process, a video recording from ILO. To save you the time of watching the whole thing, 39 seconds is the bus reset error, then it hangs around waiting for a root device, and the kernel panics at 4:16. The relevant information are separate below

Video: https://youtu.be/45ka2Btgiqk

Description: Ubuntu Bionic Beaver (development branch)
Release: 18.04

Revision history for this message
Tyler Doherty (tylerjd) wrote :
Revision history for this message
Tyler Doherty (tylerjd) wrote :

version_signature cannot be grabbed as it doesn't make it far enough along to get it

lspci is attached

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Tyler Doherty (tylerjd) wrote :

$ apt-cache policy linux-image-generic
  Version table:
 *** 500
        500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
        100 /var/lib/dpkg/status

summary: - HP Smart Array fails to load upon boot
+ HP Smart Array driver fails to load, kernel panics boot process
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1765105

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: bionic
Revision history for this message
Tyler Doherty (tylerjd) wrote :

Re the above bot, I can run the command, however the logs would be limited in usefulness as the only way to run it is a kernel that is unaffected by the bug. Hence the manually attached logs of the information I can provide. If there is anything else I can do to clarify, I am more than happy to accommodate

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Nikolas Britton (nbritton) wrote :

This bug appears to present with similar symptoms as this bug report: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1765232

I presume that Dell doesn't use the hpsa driver, but both are hanging at approximately the same time in the boot up process and the same subsystems appear to be involved... I would speculate that they have something in common that is triggering this.

Changed in linux (Ubuntu):
importance: Undecided → High
importance: High → Critical
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Roberto (roby-programmer) wrote :

I have same problem on HP Proliant ML350 G5 on P400 smart array board, it's a kernel issue, last working kernel from ubuntu ppa or kernel.org is 4.13.16

From kernel 4.14.1, no boot

Tested also other live distrobutions with kernel 4.15 or 4.14 same issue, I opened a bug on bugzilla.kernel

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Roberto (roby-programmer) wrote :

without P400 card :


tested also to pass at grub parameters to disable spectre and meltdown, 100% HPSA issue

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Roberto (roby-programmer) wrote :

Bug can be closed, it's a problem about fw card and hpsa, please update fw of your p400 card and it will works at 100%

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