Ubuntu
linux package

Touchpad not working after installing Ubuntu 16.04 LTS

Bug #1753191 reported by Maksym Zhelyeznyakov on 2018-03-04

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

After installing Ubuntu 16.04 on my thinkpad x220t, my touchpad doesn't work at all.

I do not see a Synaptics touchpad under cat /proc/bus/input/devices

I've attached my output from dmesg, and I'll attach my output from devices, and my Xorg log in the comments

Thank you in advance for the help
---
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: demroz 1814 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=09061c6d-7452-46e9-8539-5c6c5078ef2a
InstallationDate: Installed on 2018-03-04 (0 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
MachineType: LENOVO 42983RU
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=70a7bb64-bb83-4ab9-98a4-d3545d1e66ce ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13
RelatedPackageVersions:
linux-restricted-modules-4.13.0-36-generic N/A
linux-backports-modules-4.13.0-36-generic N/A
linux-firmware 1.157.17
Tags: xenial
Uname: Linux 4.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/12/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET73WW (1.43 )
dmi.board.asset.tag: Not Available
dmi.board.name: 42983RU
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET73WW(1.43):bd10/12/2016:svnLENOVO:pn42983RU:pvrThinkPadX220Tablet:rvnLENOVO:rn42983RU:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad X220 Tablet
dmi.product.name: 42983RU
dmi.product.version: ThinkPad X220 Tablet
dmi.sys.vendor: LENOVO
---
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: demroz 1814 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=09061c6d-7452-46e9-8539-5c6c5078ef2a
InstallationDate: Installed on 2018-03-04 (0 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
MachineType: LENOVO 42983RU
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=70a7bb64-bb83-4ab9-98a4-d3545d1e66ce ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13
RelatedPackageVersions:
linux-restricted-modules-4.13.0-36-generic N/A
linux-backports-modules-4.13.0-36-generic N/A
linux-firmware 1.157.17
Tags: xenial
Uname: Linux 4.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/12/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET73WW (1.43 )
dmi.board.asset.tag: Not Available
dmi.board.name: 42983RU
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET73WW(1.43):bd10/12/2016:svnLENOVO:pn42983RU:pvrThinkPadX220Tablet:rvnLENOVO:rn42983RU:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad X220 Tablet
dmi.product.name: 42983RU
dmi.product.version: ThinkPad X220 Tablet
dmi.sys.vendor: LENOVO

See original description

Tags:

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04:

dmesg output Edit (61.0 KiB, text/plain)

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04:

devices Edit (4.2 KiB, text/plain)

devices

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04:

xorg Edit (35.0 KiB, text/plain)

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2018-03-04: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1753191

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete
tags:	added: artful

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: AlsaInfo.txt

AlsaInfo.txt Edit (33.9 KiB, text/plain)

apport information

tags:	added: apport-collected xenial
description:	updated

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: CRDA.txt

CRDA.txt Edit (392 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: CurrentDmesg.txt

CurrentDmesg.txt Edit (73.2 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: IwConfig.txt

IwConfig.txt Edit (508 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: JournalErrors.txt

JournalErrors.txt Edit (31.1 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: Lspci.txt

#10

Lspci.txt Edit (11.1 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: Lsusb.txt

#11

Lsusb.txt Edit (684 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcCpuinfo.txt

#12

ProcCpuinfo.txt Edit (3.8 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcCpuinfoMinimal.txt

#13

ProcCpuinfoMinimal.txt Edit (969 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcEnviron.txt

#14

ProcEnviron.txt Edit (112 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcInterrupts.txt

#15

ProcInterrupts.txt Edit (2.4 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcModules.txt

#16

ProcModules.txt Edit (5.0 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: PulseList.txt

#17

PulseList.txt Edit (24.8 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: RfKill.txt

#18

RfKill.txt Edit (182 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: UdevDb.txt

#19

UdevDb.txt Edit (172.6 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: WifiSyslog.txt

#20

WifiSyslog.txt Edit (117.6 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: AlsaInfo.txt

#21

AlsaInfo.txt Edit (33.9 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: CRDA.txt

#22

CRDA.txt Edit (392 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: CurrentDmesg.txt

#23

CurrentDmesg.txt Edit (73.2 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: IwConfig.txt

#24

IwConfig.txt Edit (508 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: JournalErrors.txt

#25

JournalErrors.txt Edit (31.1 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: Lspci.txt

#26

Lspci.txt Edit (11.1 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: Lsusb.txt

#27

Lsusb.txt Edit (684 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcCpuinfo.txt

#28

ProcCpuinfo.txt Edit (3.8 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcCpuinfoMinimal.txt

#29

ProcCpuinfoMinimal.txt Edit (969 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcEnviron.txt

#30

ProcEnviron.txt Edit (112 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcInterrupts.txt

#31

ProcInterrupts.txt Edit (2.4 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: ProcModules.txt

#32

ProcModules.txt Edit (5.0 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: PulseList.txt

#33

PulseList.txt Edit (24.8 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: RfKill.txt

#34

RfKill.txt Edit (182 bytes, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: UdevDb.txt

#35

UdevDb.txt Edit (172.7 KiB, text/plain)

apport information

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-04: WifiSyslog.txt

#36

WifiSyslog.txt Edit (117.6 KiB, text/plain)

apport information

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2018-03-05:

#37

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.16 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16-rc4

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Maksym Zhelyeznyakov (demroz) wrote on 2018-03-06:

#38

This started happening once I installed Ubuntu on this PC. In fact, this issue persists throughout all versions of linux I've installed (Fedora/Manjaro/Mint). It wasn't happening on my windows install.

The mainline kernel installation didn't solve the issue.

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed
tags:	added: kernel-bug-exists-upstream

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntulinux package

Touchpad not working after installing Ubuntu 16.04 LTS

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package