Ubuntu 17.10.1 UEFI Bios Corruption - WinBook TW802 Tablet

Bug #1750491 reported by Ned Kolomite on 2018-02-20
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

Winbook TW802 - Intel Atom Tablet with UEFI Bios
64bit cpu / 32bit bootloader

Related models: TW700, TW800, TW801 & TW100
Recommend do not install V17.10.1 on those machines until issue resolved

Previous Single boot Ubuntu 16.04.1 installation NO Bios issues:
installed via isorespin from USB

New Single boot Ubuntu 17.10.1 installation caused Corrupted Bios:
installed via isorespin from USB
   uname -r = 4.13.0-32-generic
Corruption prevents Bios access to USB, so cannot boot ClonZilla to restore prior image
Ubuntu 17 boots to desktop but not fully functional: (issues are unrelated to this bug report)

WinBook Bios
Phoenix SecureCore Bios
Version 1.00 IA32
Build 11/24/2014

Can access BIOS with F2 during boot
But Bios hangs accessing "BOOT" tab that controls boot devices
Will not display & cannot select any boot device
Restoring Bios defaults does not fix issue

Attempted Fix:
Tried 17.10 "SPI" fix - bug #1734147
Neither method shown resolves the issue
after fix applied uname -r = 4.15.0-041500rc6-generic

Fix #1734147 creates other issues:
Bug #1734147 fix prevents access to grub during boot
prior to #1734147 fix,"shift" during boot opened grub menu
after fix, cannot open grub with "shift" or "c"

uninstalled the fix via method shown in #1734147
uname -r = 4.13.0-32-generic after #1734148 uninstalled & reboot

Gathering Info for this bug report
ubuntu-bug linux = gathers the information but;
V17 touchpad issues prevent sending the data
version.log & lspci-vnvn.log are attached.

Once USB is accessed, I can restore prior image

Regards.
---
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/comprC1D2', '/dev/snd/pcmC1D1p', '/dev/snd/pcmC1D0c', '/dev/snd/pcmC1D0p', '/dev/snd/controlC1', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2018-02-14 (6 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
MachineType: WinBook TW802
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed root=UUID=eada3662-715e-4f70-a879-6e1fe1a495eb ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-32-generic N/A
 linux-backports-modules-4.13.0-32-generic N/A
 linux-firmware 1.169.3
StagingDrivers: r8723bs
Tags: artful wayland-session staging
Uname: Linux 4.13.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/24/2014
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 1.00 IA32
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: TW802
dmi.board.vendor: WinBook.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 11
dmi.chassis.vendor: WinBook
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr1.00IA32:bd11/24/2014:svnWinBook:pnTW802:pvr0.1:rvnWinBook.:rnTW802:rvrFAB1:cvnWinBook:ct11:cvr0.1:
dmi.product.family: BayTrail System
dmi.product.name: TW802
dmi.product.version: 0.1
dmi.sys.vendor: WinBook

Ned Kolomite (nkolomite) wrote :

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1750491

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: artful
Ned Kolomite (nkolomite) wrote :

apport information

tags: added: apport-collected staging wayland-session
description: updated

apport information

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apport information

Ned Kolomite (nkolomite) wrote :

As requested, apport information was uploaded

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: kernel-da-key
Ned Kolomite (nkolomite) on 2018-02-20
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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