X crashing due to intel_do_flush_locked failed: Bad address

Bug #1750325 reported by g3blv
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Mesa
New
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have an issue where I suddenly get logged out from Gnome. I'm working on something and suddenly there is a black screen for a few seconds and then I end up at the login screen. There is no issue logging in again but all application has been closed and data lost since nothing is saved. I get this when my computer has been running for a few days. I can't tie it to any activity and it is not when put a lot of load on the computer. I didn't have these issues when I was on kernel 4.10. Is there any logs I can view to investigate the issue?

System: Kernel: 4.13.0-32-generic x86_64 (64 bit) Desktop: Gnome 3.18.5
           Distro: Ubuntu 16.04 xenial
Machine: System: HP (portable) product: HP Spectre x360 Convertible
           Mobo: HP model: 827E v: 94.60 Bios: American Megatrends v: F.31 date: 04/27/2017
CPU: Dual core Intel Core i7-7500U (-HT-MCP-) speed/max: 2900/3500 MHz
Graphics: Card: Intel Device 5916
           Display Server: X.Org 1.19.5 driver: N/A Resolution: 3840x2160@30.00hz
           GLX Renderer: Mesa DRI Intel HD Graphics 620 (Kaby Lake GT2) GLX Version: 3.0 Mesa 17.2.8
Network: Card: Intel Device 24fd driver: iwlwifi
Drives: HDD Total Size: NA (-)
Info: Processes: 283 Uptime: 3 days Memory: 6615.5/15919.9MB Client: Shell (bash) inxi: 2.2.35

Jornal around the time of the crash

feb 16 15:32:41 Computer AptDaemon[14638]: INFO: Quitting due to inactivity
feb 16 15:32:41 Computer org.freedesktop.PackageKit[1396]: 15:32:41 AptDaemon [INFO]: Quitting due to inactivity
feb 16 15:32:41 Computer org.freedesktop.PackageKit[1396]: 15:32:41 AptDaemon [INFO]: Quitting was requested
feb 16 15:32:41 Computer AptDaemon[14638]: INFO: Quitting was requested
feb 16 15:34:33 Computer gnome-session[2231]: [15:34:33] [INFO] Start indexing files.
feb 16 15:34:35 Computer /usr/lib/gdm3/gdm-x-session[2220]: intel_do_flush_locked failed: Bad address
feb 16 15:34:35 Computer gnome-session[2231]: (remmina:28366): Gdk-WARNING **: remmina: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: X IO Error
feb 16 15:34:35 Computer kernel: ecryptfs_decrypt_page: Error attempting to read lower page; rc = [-4]
feb 16 15:34:35 Computer kernel: ecryptfs_readpage: Error decrypting page; rc = [-4]
feb 16 15:34:35 Computer gnome-session[2231]: (gedit:16578): Gdk-WARNING **: gedit: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: [0216/153435.830465:ERROR:x11_util.cc(89)] X IO error received (X server probably went away)
feb 16 15:34:35 Computer gnome-session[2231]: (firefox:15494): Gdk-WARNING **: firefox: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: (/usr/lib/firefox/firefox:18192): Gdk-WARNING **: /usr/lib/firefox/firefox: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: (geary:13387): Gdk-WARNING **: geary: Fatal IO error 104 (Connection reset by peer) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: [25098:25098:0216/153435.860960:ERROR:chrome_browser_main_extra_parts_x11.cc(62)] X IO error received (X server probably went away)
feb 16 15:34:35 Computer gnome-session[2231]: [25173:25173:0216/153435.858900:ERROR:x11_util.cc(86)] X IO error received (X server probably went away)
feb 16 15:34:35 Computer gnome-session[2231]: (WebKitWebProcess:12032): Gdk-WARNING **: WebKitWebProcess: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: (nautilus:5308): Gdk-WARNING **: nautilus: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: XIO: fatal IO error 11 (Resource temporarily unavailable) on X server ":1"
feb 16 15:34:35 Computer gnome-session[2231]: after 11 requests (11 known processed) with 0 events remaining.
feb 16 15:34:35 Computer org.a11y.atspi.Registry[2352]: XIO: fatal IO error 11 (Resource temporarily unavailable) on X server ":1"
feb 16 15:34:35 Computer gnome-session[2231]: (gnome-shell:2417): Gdk-WARNING **: gnome-shell: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[2231]: (update-notifier:2960): Gdk-WARNING **: update-notifier: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer org.gnome.Terminal[2228]: (gnome-terminal-server:14301): Gdk-WARNING **: gnome-terminal-server: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer bluetoothd[1640]: Endpoint unregistered: sender=:1.61 path=/MediaEndpoint/A2DPSource
feb 16 15:34:35 Computer bluetoothd[1640]: Endpoint unregistered: sender=:1.61 path=/MediaEndpoint/A2DPSink
feb 16 15:34:35 Computer org.a11y.atspi.Registry[2352]: after 63609 requests (63609 known processed) with 0 events remaining.
feb 16 15:34:35 Computer gnome-session[2231]: [15:34:35] [WARN] The X11 connection broke (error 1). Did the X11 server die? -- [(null)]
feb 16 15:34:35 Computer gnome-session[2231]: (gnome-settings-daemon:2375): Gdk-WARNING **: gnome-settings-daemon: Fatal IO error 11 (Resource temporarily unavailable) on X server :1.
feb 16 15:34:35 Computer gnome-session[1808]: (gnome-settings-daemon:1829): color-plugin-WARNING **: failed to connect to device: Failed to connect to missing device /org/freedesktop/ColorManager/devices/xrandr_eDP_1_user_1000
feb 16 15:34:35 Computer gnome-session[1808]: (gnome-settings-daemon:1829): color-plugin-WARNING **: failed to connect to device: Failed to connect to missing device /org/freedesktop/ColorManager/devices/xrandr_AOC_Intl_U2879G6_1019_user_1000
feb 16 15:34:35 Computer sudo[14512]: pam_unix(sudo:session): session closed for user root
feb 16 15:34:36 Computer org.gtk.vfs.Daemon[2228]: A connection to the bus can't be made
feb 16 15:34:36 Computer gnome-session[2231]: [15:34:36] [WARN] QMutex: destroying locked mutex -- [(null)]
feb 16 15:34:36 Computer gnome-session[2231]: gnome-session-binary[2231]: WARNING: Lost name on bus: org.gnome.SessionManager
feb 16 15:34:36 Computer gnome-session-binary[2231]: WARNING: Lost name on bus: org.gnome.SessionManager
feb 16 15:34:36 Computer gnome-session[2231]: gnome-session-binary[2231]: CRITICAL: We failed, but the fail whale is dead. Sorry....
feb 16 15:34:36 Computer gnome-session-binary[2231]: CRITICAL: We failed, but the fail whale is dead. Sorry....

Tags: bot-comment
description: updated
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1750325/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux-hwe (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-hwe (Ubuntu):
status: New → Confirmed
Revision history for this message
Jean-Pierre van Riel (jpvr) wrote :

I'm on `4.13.0-38-generic #43~16.04.1-Ubuntu SMP Wed Mar 14 17:48:43 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux` and this bug has only started since more recent versions of 4.13.

Likely an OpenGL rendering bug in the Intel GPU driver. This looks related:
- https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1730184
- https://bugs.freedesktop.org/show_bug.cgi?id=101142
- https://ubuntuforums.org/archive/index.php/t-2343879.html

affects: linux-hwe (Ubuntu) → linux (Ubuntu)
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