Can't reboot, shutdown or suspend with 4.4.0-108

Bug #1742330 reported by George Turner on 2018-01-10
32
This bug affects 7 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Critical
Joseph Salisbury
Xenial
Critical
Joseph Salisbury

Bug Description

Upgraded to Kernel 4.4.0-108-generic today (1/9/18) on my Dell XPX-13 (model 9360). Reboot and shutdown fail with a kernel panic and I have to long press the power button in order to reboot. Suspend also fails. I will attempt to report this bug with the "ubuntu-bug linux" terminal command.
---
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gturner 1755 F.... pulseaudio
CurrentDesktop: Unity
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-xenial-amd64-20160624-2
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=4da0e8db-d0dc-44ee-a726-798becd304ee
InstallationDate: Installed on 2017-01-06 (368 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
MachineType: Dell Inc. XPS 13 9360
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-108-generic.efi.signed root=UUID=97881708-094b-4781-a193-6f18dda18883 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-108.131-generic 4.4.98
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-108-generic N/A
 linux-backports-modules-4.4.0-108-generic N/A
 linux-firmware 1.157.14
Tags: xenial
Uname: Linux 4.4.0-108-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/12/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.5.0
dmi.board.name: 05JK94
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.5.0:bd12/12/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn05JK94:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1742330

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: xenial

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tags: added: apport-collected
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Can you see if this bug happens with the following kernel:

http://kernel.ubuntu.com/~jsalisbury/lp1741934/

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: kernel-key
Joseph Salisbury (jsalisbury) wrote :

Also, can you post a digital image or screen shot of the panic?

Changed in linux (Ubuntu Xenial):
status: New → Confirmed
importance: Undecided → High
Changed in linux (Ubuntu):
importance: High → Critical
Changed in linux (Ubuntu Xenial):
importance: High → Critical
Changed in linux (Ubuntu):
assignee: nobody → Joseph Salisbury (jsalisbury)
Changed in linux (Ubuntu Xenial):
assignee: nobody → Joseph Salisbury (jsalisbury)

Can't get a good screen shot of it. Machine is frozen and the resolution is
3200x1800. Tried taking a picture, but not readable.
Getting ready to try the kernel you provided. Then I will type in some of
the panic info.

On Tue, Jan 9, 2018 at 10:12 PM, Joseph Salisbury <
<email address hidden>> wrote:

> ** Changed in: linux (Ubuntu)
> Importance: High => Critical
>
> ** Changed in: linux (Ubuntu Xenial)
> Importance: High => Critical
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1742330
>
> Title:
> Can't reboot, shutdown or suspend with 4.4.0-108
>
> Status in linux package in Ubuntu:
> Confirmed
> Status in linux source package in Xenial:
> Confirmed
>
> Bug description:
> Upgraded to Kernel 4.4.0-108-generic today (1/9/18) on my Dell XPX-13
> (model 9360). Reboot and shutdown fail with a kernel panic and I have to
> long press the power button in order to reboot. Suspend also fails. I will
> attempt to report this bug with the "ubuntu-bug linux" terminal command.
> ---
> ApportVersion: 2.20.1-0ubuntu2.15
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: gturner 1755 F.... pulseaudio
> CurrentDesktop: Unity
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see http://wiki.ubuntu.com/
> DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroRelease: Ubuntu 16.04
> HibernationDevice: RESUME=UUID=4da0e8db-d0dc-44ee-a726-798becd304ee
> InstallationDate: Installed on 2017-01-06 (368 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9360
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-108-generic.efi.signed
> root=UUID=97881708-094b-4781-a193-6f18dda18883 ro quiet splash
> vt.handoff=7
> ProcVersionSignature: Ubuntu 4.4.0-108.131-generic 4.4.98
> RelatedPackageVersions:
> linux-restricted-modules-4.4.0-108-generic N/A
> linux-backports-modules-4.4.0-108-generic N/A
> linux-firmware 1.157.14
> Tags: xenial
> Uname: Linux 4.4.0-108-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 12/12/2017
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 2.5.0
> dmi.board.name: 05JK94
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias: dmi:bvnDellInc.:bvr2.5.0:bd12/12/2017:svnDellInc.:
> pnXPS139360:pvr:rvnDellInc.:rn05JK94:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.name: XPS 13 9360
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1742330/+subscriptions
>

George Turner (smirtz) wrote :

The kernel that you provided has solved the problem. Now able to reboot,
shutdown and suspend.

On Tue, Jan 9, 2018 at 10:25 PM, Joseph Salisbury <
<email address hidden>> wrote:

> ** Changed in: linux (Ubuntu)
> Assignee: (unassigned) => Joseph Salisbury (jsalisbury)
>
> ** Changed in: linux (Ubuntu Xenial)
> Assignee: (unassigned) => Joseph Salisbury (jsalisbury)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1742330
>
> Title:
> Can't reboot, shutdown or suspend with 4.4.0-108
>
> Status in linux package in Ubuntu:
> Confirmed
> Status in linux source package in Xenial:
> Confirmed
>
> Bug description:
> Upgraded to Kernel 4.4.0-108-generic today (1/9/18) on my Dell XPX-13
> (model 9360). Reboot and shutdown fail with a kernel panic and I have to
> long press the power button in order to reboot. Suspend also fails. I will
> attempt to report this bug with the "ubuntu-bug linux" terminal command.
> ---
> ApportVersion: 2.20.1-0ubuntu2.15
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: gturner 1755 F.... pulseaudio
> CurrentDesktop: Unity
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see http://wiki.ubuntu.com/
> DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroRelease: Ubuntu 16.04
> HibernationDevice: RESUME=UUID=4da0e8db-d0dc-44ee-a726-798becd304ee
> InstallationDate: Installed on 2017-01-06 (368 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9360
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-108-generic.efi.signed
> root=UUID=97881708-094b-4781-a193-6f18dda18883 ro quiet splash
> vt.handoff=7
> ProcVersionSignature: Ubuntu 4.4.0-108.131-generic 4.4.98
> RelatedPackageVersions:
> linux-restricted-modules-4.4.0-108-generic N/A
> linux-backports-modules-4.4.0-108-generic N/A
> linux-firmware 1.157.14
> Tags: xenial
> Uname: Linux 4.4.0-108-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 12/12/2017
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 2.5.0
> dmi.board.name: 05JK94
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias: dmi:bvnDellInc.:bvr2.5.0:bd12/12/2017:svnDellInc.:
> pnXPS139360:pvr:rvnDellInc.:rn05JK94:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.name: XPS 13 9360
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1742330/+subscriptions
>

Alexis Wilke (alexis-m2osw) wrote :

Same problem here.

This kernel boots and seems to work as expected:

http://kernel.ubuntu.com/~jsalisbury/lp1741934/

The newer (stock version) 4.4.0-108.131 stops really fast. It looks like 2 or 3 pages of text. I can't scroll or use the keyboard at all once it dies. I'm attaching my screenshot of the last page which has a stack trace. I posted it on another bug too, but I'm not too sure whether the other bug was really in link with the same problem.

Leith Bade (ljbade) wrote :

That looks like the same error I got after upgrading my server. I had to reboot it and use the advanced boot options in GRUB to go back to the old kernel.

It appears to the same issue as in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1741934

Leith Bade (ljbade) wrote :

For completeness here is a copy of the boot log I get (which I captured over good ol RS232 port).

For reference the system:
Motherboard: Asus P9D-I
BIOS: Version 1801
CPU: Intel(R) Xeon(R) CPU E3-1220 v3 @ 3.10GHz

Alexis Wilke (alexis-m2osw) wrote :

The other bug report that seems to be similar is this one:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1742323

Although someone said that they tested the other version and it did not work for them.

arronax23 (christian-goll) wrote :

Also here the kernel did not boot far enough to get anything out of the logs. I assume that the CPU

Intel(R) Celeron(R) CPU 1007U @ 1.50GHz

is the problem. I switched back 4.4.0-104 as I have no users on the system.

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