asus zen ultrabook UX550VE-DB71T with 1050Ti graphics card will not boot

Bug #1738105 reported by kesten broughton
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
High
Unassigned

Bug Description

Getting
A start job is running for detect the available GPUs and deal with any system changes

This looks like a reprise of
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1692305?comments=all

'I disabled the splashscreen and I could see that the system hangs when trying to detect the GPU(s) showing the message:

"A start job is running for detect the available GPUs and deal with any system changes "'

I am so far unable to get a command prompt. I will attached the requested logs if I am able to.
---
ApportVersion: 2.20.7-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kesten 3015 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 17.10
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=9093411b-bc30-4888-a675-167b7cdb5c77
InstallationDate: Installed on 2017-12-13 (0 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
MachineType: ASUSTeK COMPUTER INC. UX550VE
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-19-generic.efi.signed root=UUID=1b38d281-e123-4127-80f6-03162125bc89 ro recovery nomodeset
ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-19-generic N/A
 linux-backports-modules-4.13.0-19-generic N/A
 linux-firmware 1.169
Tags: artful
Uname: Linux 4.13.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/12/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX550VE.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX550VE
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX550VE.303:bd09/12/2017:svnASUSTeKCOMPUTERINC.:pnUX550VE:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX550VE:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX550VE
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1738105

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
kesten broughton (dathomir) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected artful
description: updated
Revision history for this message
kesten broughton (dathomir) wrote : CRDA.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : CurrentDmesg.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : IwConfig.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : JournalErrors.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : Lspci.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : Lsusb.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : ProcInterrupts.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : ProcModules.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : PulseList.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : RfKill.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : UdevDb.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote : WifiSyslog.txt

apport information

Revision history for this message
kesten broughton (dathomir) wrote :

I was able to boot into ubuntu using recover mode (modeset listed in line beginning with 'linux' after choosing advanced ubuntu in grub menu)

ran apport as requested in email sent to me after creating ticket.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc3

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: kernel-da-key
Revision history for this message
kesten broughton (dathomir) wrote :

This is a brand new laptop that shipped with windows 10. This is the first time trying to install. I will proceed with newest kernel. existing is 4.13.0-19-generic

Revision history for this message
kesten broughton (dathomir) wrote :

Attempted with mainline generic kernel at http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc3

The issue persists. I can boot into the 4.15-rc3 kernel in recovery mode fine. In that case it comes up with the built in intel 800x640 resolution, not the nvidia graphics.

I've attached a zip folder of screenshots i took with my phone showing the boot log errors in non-recovery mode.
graphics.txt is the output from https://help.ubuntu.com/community/GraphicsTroubleshootingProcedure
using the 17.10 stable image.

A few other notes:
When I first installed I chose "other configuration" and created a partition for ubuntu (140 Gb) and a 32Gb swap partition. Early on in troubleshooting I saw it hanging on mounting the swap so I used grub 2 superdisk live usb to delete the swap partition and in recovery mode removed the swap line from /etc/fstab

cat (hd0,gpt5)/etc/fstab

UUID=1b38 / ext4 errors=remount-ro 0 1
was on /dev/nvme0n1p5 during installation

UUID=a22E /boot/efi. vfat umask=0077 0 1
# swap was on /dev/nvme0n1p6 during install
#UUID=ed1d219b none swap sw 0 0
/dev/mapper/cryptswap1 none swap sw 0 0

I commented out the /dev/mapper/cryptswap1 line

tags: added: bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Thomas Andraschko (andraschko-thomas) wrote :

Did anyone find a way to get Ubuntu or Mint running on the notebook? I don't care about the NVidia for now, i can use Windows for Gaming.

Revision history for this message
Thomas Andraschko (andraschko-thomas) wrote :

JFYI: Mint 18.03 crashes, Ubuntu Daily Build crashes only sometimes.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.