package linux-image-4.13.0-17-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

[ramces Gonzalez]

I'm using an IBM thinkpad R50

ProblemType: Package
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-17-generic (not installed)
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version k4.13.0-16-generic.
ApportVersion: 2.20.7-0ubuntu3.5
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: newton 901 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'I82801DBICH4'/'Intel 82801DB-ICH4 with AD1981B at irq 11'
   Mixer name : 'Analog Devices AD1981B'
   Components : 'AC97a:41445374'
   Controls : 27
   Simple ctrls : 18
Card29.Amixer.info:
 Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 1RHT71WW-3.04'
   Mixer name : 'ThinkPad EC 1RHT71WW-3.04'
   Components : ''
   Controls : 2
   Simple ctrls : 1
Card29.Amixer.values:
 Simple mixer control 'Console',0
   Capabilities: pvolume pvolume-joined pswitch pswitch-joined
   Playback channels: Mono
   Limits: Playback 0 - 14
   Mono: Playback 8 [57%] [on]
Date: Mon Dec 4 21:58:51 2017
DuplicateSignature:
 package:linux-image-4.13.0-17-generic:(not installed)
 Preparing to unpack .../12-linux-image-4.13.0-17-generic_4.13.0-17.20_i386.deb ...
 This kernel does not support a non-PAE CPU.
 dpkg: error processing archive /tmp/apt-dpkg-install-hnysPd/12-linux-image-4.13.0-17-generic_4.13.0-17.20_i386.deb (--unpack):
  subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=5c65b509-112c-4f21-a68b-76ba7fb8ba32
InstallationDate: Installed on 2017-11-21 (14 days ago)
InstallationMedia: Lubuntu 17.10 "Artful Aardvark" - Release i386 (20171017.1)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: IBM 0123456
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=034bd9a6-74ee-45c6-bbb3-f3a5ebd3f36b ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.6, Python 3.6.3, python3-minimal, 3.6.3-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.14, python-minimal, 2.7.14-2ubuntu1
RelatedPackageVersions: grub-pc 2.02~beta3-4ubuntu7
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: package linux-image-4.13.0-17-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/02/2006
dmi.bios.vendor: IBM
dmi.bios.version: 1RETDPWW (3.21 )
dmi.board.name: 0123456
dmi.board.vendor: IBM
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: IBM
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnIBM:bvr1RETDPWW(3.21):bd06/02/2006:svnIBM:pn0123456:pvrThinkPadR50:rvnIBM:rn0123456:rvrNotAvailable:cvnIBM:ct10:cvrNotAvailable:
dmi.product.name: 0123456
dmi.product.version: ThinkPad R50
dmi.sys.vendor: IBM

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[ramces Gonzalez (rgonzalez3894)]

I ran the commands that were recommended in the email by Joseph Salisbury and my computer still cannot update