Surface Pro 4. System hangs when suspended or hibernated

[Hicks]

I have a Surface Pro 4. I have problems with sleep and hibernation on my computer, because once it's turned on, the system won't wake up and you have to force the power off.

I have tried several kernels:

*The normal version

*linux-image-4.9.0-rc8-mssp4+_4.9.0-rc8-mssp4+-10.00. Custom_amd64 (special for Surface)

*The last 4.14 kernel

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-16-generic 4.13.0-16.19
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: predatux 1532 F.... pulseaudio
CurrentDesktop: KDE
Date: Wed Nov 15 13:13:19 2017
HibernationDevice: RESUME=UUID=147af4ba-a4ce-41fe-a176-b36a1f6a590b
Lsusb:
 Bus 002 Device 002: ID 045e:090c Microsoft Corp.
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 045e:07e8 Microsoft Corp.
 Bus 001 Device 003: ID 1286:204c Marvell Semiconductor, Inc.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Microsoft Corporation Surface Pro 4
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=125200b0-7377-4985-a217-15503781a525 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-16-generic N/A
 linux-backports-modules-4.13.0-16-generic N/A
 linux-firmware 1.169
SourcePackage: linux
UpgradeStatus: Upgraded to artful on 2017-10-22 (24 days ago)
dmi.bios.date: 02/24/2017
dmi.bios.vendor: Microsoft Corporation
dmi.bios.version: 106.1624.768
dmi.board.name: Surface Pro 4
dmi.board.vendor: Microsoft Corporation
dmi.chassis.type: 9
dmi.chassis.vendor: Microsoft Corporation
dmi.modalias: dmi:bvnMicrosoftCorporation:bvr106.1624.768:bd02/24/2017:svnMicrosoftCorporation:pnSurfacePro4:pvrD0B08F1C03P38:rvnMicrosoftCorporation:rnSurfacePro4:rvr:cvnMicrosoftCorporation:ct9:cvr:
dmi.product.family: Surface
dmi.product.name: Surface Pro 4
dmi.product.version: D:0B:08F:1C:03P:38
dmi.sys.vendor: Microsoft Corporation

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Hicks (hicks1gb)]

Will do.

El 17 nov. 2017 4:41 p. m., "Joseph Salisbury" <
<email address hidden>> escribió:

> This issue appears to be an upstream bug, since you tested the latest
> upstream kernel. Would it be possible for you to open an upstream bug
> report[0]? That will allow the upstream Developers to examine the issue,
> and may provide a quicker resolution to the bug.
>
> Please follow the instructions on the wiki page[0]. The first step is to
> email the appropriate mailing list. If no response is received, then a
> bug may be opened on bugzilla.kernel.org.
>
> Once this bug is reported upstream, please add the tag: 'kernel-bug-
> reported-upstream'.
>
> [0] https://wiki.ubuntu.com/Bugs/Upstream/kernel
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Triaged
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1732424
>
> Title:
> Surface Pro 4. System hangs when suspended or hibernated
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1732424/+subscriptions
>

[Hicks (hicks1gb)]

Hello again. I have tried to create the report you have requested... it is not at all clear to me who I should send it by mail, so I will attach it here and ask you who knows how to send it, please do so.
Thanks in advance

[Kai-Heng Feng (kaihengfeng)]

Can you attach the output of `cat /sys/power/mem_sleep`?

[Hicks (hicks1gb)]

cat /sys/power/mem_sleep
[s2idle]

[Kai-Heng Feng (kaihengfeng)]

Ok, I saw another bug you filed, it's about wifi issue.

If you blacklist the wifi driver, do you still have the suspend issue? Apparently the wifi issue you mentioned blocked the shutdown process.

[Hicks (hicks1gb)]

no, it's not on the block list. on the other hand the problem of suspension
and hibernation is still there

El 23 nov. 2017 6:25 a. m., "Kai-Heng Feng" <email address hidden>
escribió:

> Ok, I saw another bug you filed, it's about wifi issue.
>
> If you blacklist the wifi driver, do you still have the suspend issue?
> Apparently the wifi issue you mentioned blocked the shutdown process.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1732424
>
> Title:
> Surface Pro 4. System hangs when suspended or hibernated
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1732424/+subscriptions
>