Linux

17.10 freezes every hour ramdomly

Bug #1730904 reported by Roger Tri on 2017-11-08

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Linux	New	Undecided	Unassigned

Bug Description

on 17.04 I had frequent errors reported, now hangs all the computer, please some workaround or way back to 17.04

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-16-generic 4.13.0-16.19
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rogelio 1645 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 8 09:07:15 2017
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=e26838c6-6b72-461d-a811-a892d423fac1
InstallationDate: Installed on 2017-05-04 (187 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
MachineType: ASUSTeK COMPUTER INC. K55A
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=es_ES.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.13.0-16-generic N/A
linux-backports-modules-4.13.0-16-generic N/A
linux-firmware 1.169
SourcePackage: linux
UpgradeStatus: Upgraded to artful on 2017-11-07 (0 days ago)
dmi.bios.date: 03/13/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K55A.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K55A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55A.204:bd03/13/2012:svnASUSTeKCOMPUTERINC.:pnK55A:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55A:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: K
dmi.product.name: K55A
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

See original description

Tags:

Revision history for this message

Roger Tri (rogeliotg) wrote on 2017-11-08:

AlsaInfo.txt Edit (29.5 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (426 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (76.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (508 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (31.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (671 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (965 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.0 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (20.8 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (120 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (157.7 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (120.4 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2017-11-08: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Roger Tri (rogeliotg) on 2017-11-08

summary:	- 17.10 freezes on java interaction + 17.10 freezes every hour ramdomly
description:	updated

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2017-11-14:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14

Changed in linux (Ubuntu):
importance:	Undecided → High
status:	Confirmed → Incomplete

Revision history for this message

Roger Tri (rogeliotg) wrote on 2018-01-03:

the problem persist after under new kernel:
Linux rogelio-K55A 4.14.11-041411-generic #201801022143 SMP Tue Jan 2 21:44:21 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

Revision history for this message

Roger Tri (rogeliotg) wrote on 2018-01-04:

the problem persist on new kernel
Linux rogelio-K55A 4.15.0-041500rc6-generic #201712312330 SMP Sun Dec 31 23:31:15 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2018-01-05:

A quick google shows that it has BIOS version newer then your system:
https://www.asus.com/us/Laptops/K55A/HelpDesk_BIOS/

Roger Tri (rogeliotg) on 2018-01-05

tags:	added: kernel-bug-exists-upstream
no longer affects:	linux (Ubuntu)

Revision history for this message

Roger Tri (rogeliotg) wrote on 2018-01-09:

ok, I downloaded new BIOS version, installed via BIOS advanced setup, and I have experimented hangs with kernels

Linux rogelio-K55A 4.12

and

Linux rogelio-K55A 4.15.0-041500rc6-generic #201712312330 SMP Sun Dec 31 23:31:15 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

The only hotkey that responds is fn-alt-print-screen-B

Revision history for this message

Roger Tri (rogeliotg) wrote on 2018-01-09:

I have installed via BIOS advanced setup last bios version, the problem persist on
Linux rogelio-K55A 4.15.0-041500rc6-generic #201712312330 SMP Sun Dec 31 23:31:15 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
and previous kernels

only way out is fn-alt-printscreen-B