| 2017-10-28 14:59:46 |
Giorgio Andronico |
bug |
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|
added bug |
| 2017-10-28 15:00:07 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
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| 2017-10-28 15:00:09 |
Ubuntu Kernel Bot |
tags |
apollo ezbook lake touchpad |
apollo ezbook lake touchpad zesty |
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| 2017-10-28 15:19:42 |
Giorgio Andronico |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2017-10-30 20:12:08 |
Joseph Salisbury |
linux (Ubuntu): importance |
Undecided |
Medium |
|
| 2017-10-30 20:12:13 |
Joseph Salisbury |
linux (Ubuntu): status |
Confirmed |
Incomplete |
|
| 2017-10-31 09:07:26 |
Giorgio Andronico |
tags |
apollo ezbook lake touchpad zesty |
apollo ezbook kernel-bug-exists-upstream lake touchpad zesty |
|
| 2017-10-31 09:07:30 |
Giorgio Andronico |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2017-11-04 13:44:49 |
iBART |
attachment added |
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complete_dmsg.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5003553/+files/complete_dmsg.txt |
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| 2017-11-05 12:13:19 |
iBART |
attachment added |
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xinput https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5003998/+files/xinput |
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| 2017-11-08 06:42:45 |
Kai-Heng Feng |
bug watch added |
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https://bugzilla.kernel.org/show_bug.cgi?id=197809 |
|
| 2017-11-08 06:42:45 |
Kai-Heng Feng |
bug task added |
|
linux |
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| 2017-11-08 06:42:51 |
Kai-Heng Feng |
linux (Ubuntu): status |
Confirmed |
Triaged |
|
| 2017-11-11 13:36:43 |
iBART |
tags |
apollo ezbook kernel-bug-exists-upstream lake touchpad zesty |
apollo apport-collected ezbook kernel-bug-exists-upstream lake touchpad xenial zesty |
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| 2017-11-11 13:36:45 |
iBART |
attachment added |
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JournalErrors.txt https://bugs.launchpad.net/bugs/1728244/+attachment/5007332/+files/JournalErrors.txt |
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| 2017-11-11 13:36:47 |
iBART |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1728244/+attachment/5007333/+files/ProcCpuinfoMinimal.txt |
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| 2017-11-11 13:36:48 |
iBART |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1728244/+attachment/5007334/+files/ProcEnviron.txt |
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| 2017-11-11 17:59:42 |
iBART |
attachment added |
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dmesg with boot param. i2c-hid.dyndbg=+p https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5007506/+files/dmesg |
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| 2017-11-12 02:16:35 |
Brad |
attachment added |
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dmesg log of working Antergos install https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5007687/+files/My-Jumper-EZB3Pro-V4.Antergos.dmesg.txt |
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| 2017-11-12 15:09:26 |
Brad |
attachment added |
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Jumper EZbook.zip https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5007799/+files/Jumper%20EZbook.zip |
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| 2017-11-12 18:16:45 |
iBART |
attachment added |
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dmesg_4.14.0-041400rc7 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5007879/+files/dmesg_4.14.0-041400rc7 |
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| 2017-11-12 21:20:36 |
Brad |
attachment added |
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EZB3-touchpad-Antergos-dmesg.zip https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5007956/+files/EZB3-touchpad-Antergos-dmesg.zip |
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| 2017-11-13 03:50:03 |
IGOR' |
attachment added |
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https://patchwork.kernel.org/patch/10046575/ https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5008012/+files/v2-HID-i2c-hid-Add-no-irq-after-reset-quirk-for-0911-5288-device.patch |
|
| 2017-11-13 04:18:45 |
Ubuntu Foundations Team Bug Bot |
tags |
apollo apport-collected ezbook kernel-bug-exists-upstream lake touchpad xenial zesty |
apollo apport-collected ezbook kernel-bug-exists-upstream lake patch touchpad xenial zesty |
|
| 2017-11-13 04:18:46 |
Ubuntu Foundations Team Bug Bot |
bug |
|
|
added subscriber Joseph Salisbury |
| 2017-11-13 19:38:55 |
iBART |
attachment added |
|
4.14 + patch + i2c debug kernel param https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5008378/+files/dmesg_4.14_patch_i2c_debug |
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| 2017-11-13 20:55:28 |
iBART |
attachment added |
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dmesg_4.14_patch_i2c_debug_dyn https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5008443/+files/dmesg_4.14_patch_i2c_debug_dyn |
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| 2017-11-16 07:46:46 |
iBART |
attachment added |
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dmesg_kai_heng_feng_kernel https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5009906/+files/dmesg_kai_heng_feng_kernel |
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| 2017-11-19 07:17:51 |
iBART |
attachment added |
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drm-intel-next https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5011186/+files/drm-intel-next-2017-11-18 |
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| 2017-11-26 07:55:41 |
iBART |
attachment added |
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touchpad various debugs https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5014755/+files/a.txt |
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| 2017-11-26 07:55:42 |
iBART |
attachment added |
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touchpad various debugs https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5014756/+files/a.txt |
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| 2017-11-30 07:57:56 |
iBART |
attachment added |
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dmesg https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5016490/+files/dmesg |
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| 2017-11-30 13:59:52 |
Hans de Goede |
bug |
|
|
added subscriber Hans de Goede |
| 2017-12-12 09:19:13 |
iBART |
bug |
|
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added subscriber Chris Wilson |
| 2017-12-30 15:26:33 |
Wolfram Gürlich |
bug |
|
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added subscriber Wolfram Gürlich |
| 2018-01-01 19:22:59 |
Ryan Burke |
bug |
|
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added subscriber Ryan Burke |
| 2018-01-02 08:31:40 |
Wolfram Gürlich |
bug watch added |
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https://github.com/vlasenko/hid-asus-dkms/issues/24 |
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| 2018-01-02 20:47:55 |
Jean-Baptiste Sarrodie |
attachment added |
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jumper_P313x_comparison.tgz https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5030292/+files/jumper_P313x_comparison.tgz |
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| 2018-02-06 09:15:15 |
iBART |
attachment added |
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JournalErrors.txt https://bugs.launchpad.net/bugs/1728244/+attachment/5049635/+files/JournalErrors.txt |
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| 2018-02-06 09:15:16 |
iBART |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1728244/+attachment/5049636/+files/ProcCpuinfoMinimal.txt |
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| 2018-02-06 09:15:17 |
iBART |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1728244/+attachment/5049637/+files/ProcEnviron.txt |
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| 2018-02-06 09:18:56 |
iBART |
attachment added |
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dmesg https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5049638/+files/dmesg.log |
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| 2018-02-12 07:46:18 |
iBART |
attachment added |
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dmesg_4.16 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5053454/+files/dmesg_4.16 |
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| 2018-02-12 07:47:38 |
iBART |
attachment added |
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dmesg_4.14_drm-intel https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5053455/+files/dmesg_4.14_drm-intel |
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| 2018-02-12 07:52:50 |
iBART |
attachment added |
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dmesg_4.15_true_drm-intel https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5053456/+files/dmesg_4.15_true_drm-intel |
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| 2018-02-12 08:36:25 |
Hans de Goede |
attachment added |
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Patch to revert a commit which may cause the problems people are seeing with 4.15 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5053468/+files/0001-Revert-HID-i2c-hid-Add-no-irq-after-reset-quirk-for-.patch |
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| 2018-02-12 16:12:25 |
iBART |
attachment added |
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dmesg_4.15_revert https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5053686/+files/dmesg_4.15_revert |
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| 2018-02-23 00:40:33 |
Vi+ |
attachment added |
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dmesg.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5060765/+files/dmesg.txt |
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| 2018-02-23 14:45:37 |
Tiago |
bug |
|
|
added subscriber Tiago |
| 2018-02-25 14:15:08 |
Mike O |
attachment added |
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dmesg.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5062564/+files/dmesg.txt |
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| 2018-04-01 00:01:36 |
Tiago |
removed subscriber Tiago |
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| 2018-04-06 16:14:13 |
Bogdan Arabadzhi |
bug |
|
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added subscriber Bogdan Arabadzhi |
| 2018-04-18 14:40:53 |
Boris Urman |
bug |
|
|
added subscriber Boris Urman |
| 2018-05-18 22:34:29 |
Vi+ |
attachment added |
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dmesg.log from YEPO 737A is attached https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5141516/+files/dmesg.log |
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| 2018-05-20 05:53:21 |
Olivier Fock |
attachment added |
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thomson-x6-4.14.41.patch https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5141806/+files/thomson-x6-4.14.41.patch |
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| 2018-05-20 19:29:53 |
Olivier Fock |
bug |
|
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added subscriber Olivier Fock |
| 2018-05-20 19:37:36 |
Olivier Fock |
attachment added |
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dmesg.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5142014/+files/dmesg.txt |
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| 2018-05-22 21:29:21 |
Olivier Fock |
attachment added |
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kernel-4.16.10-thomson-x6.patch https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5143001/+files/kernel-4.16.10-thomson-x6.patch |
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| 2018-05-23 16:39:24 |
vadim |
bug |
|
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added subscriber vadim |
| 2018-05-24 21:56:06 |
Olivier Fock |
bug watch added |
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https://bugzilla.kernel.org/show_bug.cgi?id=199821 |
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| 2018-05-24 21:56:06 |
Olivier Fock |
attachment added |
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path-one-line-fix-touchpad-issue.patch https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5144020/+files/path-one-line-fix-touchpad-issue.patch |
|
| 2018-05-25 10:32:53 |
David Perez Millan |
bug |
|
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added subscriber David Perez Millan |
| 2018-05-25 11:38:03 |
vadim |
removed subscriber vadim |
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| 2018-07-05 08:51:05 |
jfdesign |
attachment added |
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i2c_hid_get_input.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5159949/+files/i2c_hid_get_input.txt |
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| 2018-08-13 18:43:54 |
Brad |
bug watch added |
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https://bugzilla.redhat.com/show_bug.cgi?id=1569422 |
|
| 2018-08-13 18:52:30 |
Brad |
bug watch added |
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https://bugzilla.redhat.com/show_bug.cgi?id=1591307 |
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| 2018-10-16 09:36:16 |
Boris Urman |
attachment added |
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Dmesg from Kernel from #187. Touchpad not working https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5201619/+files/dmesgUrmanChuwiTouchpadnotworking.txt |
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| 2018-10-16 11:53:50 |
Boris Urman |
attachment added |
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Dmesg for Kernel from #162. Touchpad is working. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1728244/+attachment/5201683/+files/417.txt |
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| 2018-10-30 09:58:30 |
Peter Nowee |
bug |
|
|
added subscriber Peter Nowee |
| 2018-11-07 16:58:57 |
Bug Watch Updater |
linux: status |
Unknown |
Confirmed |
|
| 2018-11-07 16:58:57 |
Bug Watch Updater |
linux: importance |
Unknown |
Medium |
|
| 2018-12-19 08:13:46 |
Kleber Sacilotto de Souza |
nominated for series |
|
Ubuntu Bionic |
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| 2018-12-19 08:13:46 |
Kleber Sacilotto de Souza |
bug task added |
|
linux (Ubuntu Bionic) |
|
| 2018-12-20 06:53:44 |
Kai-Heng Feng |
description |
On the Jumper EZBook 3 Pro (V4) laptop, using an Apollo Lake N3450 processor, if you install Ubuntu 17.10 (or less) with isorespin and use rEFInd as bootloader (this is the only way to get linux booting on this laptop) everything works out of the box, but after a reboot or two the touchpad stops working. Both in Ubuntu and Windows 10. The only way to restore functionality is to boot from usb key ubuntu 17.10 respined, or disassemble laptop and detach-reattach battery cable. This is mesg | grep i2c_hid:
[ 2056.460636] i2c_hid i2c-SYNA3602:00: i2c_hid_get_input: incomplete report (27/34)
[ 3077.604699] i2c_hid i2c-SYNA3602:00: failed to reset device.
[ 3077.605473] dpm_run_callback(): i2c_hid_resume+0x0/0xe0 [i2c_hid] returns -61
[ 3080.468156] i2c_hid i2c-SYNA3602:00: i2c_hid_get_input: incomplete report (27/34)
uname -rvps
Linux 4.10.0-32-generic #36~16.04.1-Ubuntu SMP Wed Aug 9 09:19:02 UTC 2017 x86_64
There has to be a bug in the kernel. Any way to avoid this? |
===SRU Justification===
Hantick touchpad stops working after reboot.
[Fix]
Disable runtime power management for the touchpad.
[Test]
User confirmed it fixed the issue.
Some users reported it doesn't work for them, I'll ask them to file new
bugs for different touchpads.
[Regression Potential]
Low. Disable runtime power management doesn't affect devivce's
funtionality. In general desktop usage the graphical session opens the
touchpad HID device so the touchpad never get runtime suspended, so it
won't hurt power in this case.
===Original Bug Report===
On the Jumper EZBook 3 Pro (V4) laptop, using an Apollo Lake N3450 processor, if you install Ubuntu 17.10 (or less) with isorespin and use rEFInd as bootloader (this is the only way to get linux booting on this laptop) everything works out of the box, but after a reboot or two the touchpad stops working. Both in Ubuntu and Windows 10. The only way to restore functionality is to boot from usb key ubuntu 17.10 respined, or disassemble laptop and detach-reattach battery cable. This is mesg | grep i2c_hid:
[ 2056.460636] i2c_hid i2c-SYNA3602:00: i2c_hid_get_input: incomplete report (27/34)
[ 3077.604699] i2c_hid i2c-SYNA3602:00: failed to reset device.
[ 3077.605473] dpm_run_callback(): i2c_hid_resume+0x0/0xe0 [i2c_hid] returns -61
[ 3080.468156] i2c_hid i2c-SYNA3602:00: i2c_hid_get_input: incomplete report (27/34)
uname -rvps
Linux 4.10.0-32-generic #36~16.04.1-Ubuntu SMP Wed Aug 9 09:19:02 UTC 2017 x86_64
There has to be a bug in the kernel. Any way to avoid this? |
|
| 2018-12-20 14:03:16 |
Kleber Sacilotto de Souza |
linux (Ubuntu Bionic): status |
New |
In Progress |
|
| 2018-12-28 07:43:58 |
Khaled El Mously |
linux (Ubuntu Bionic): status |
In Progress |
Fix Committed |
|
| 2019-01-12 23:27:25 |
Dawid Olesinski |
bug |
|
|
added subscriber Dawid Olesinski |
| 2019-01-15 10:37:27 |
Brad Figg |
tags |
apollo apport-collected ezbook kernel-bug-exists-upstream lake patch touchpad xenial zesty |
apollo apport-collected ezbook kernel-bug-exists-upstream lake patch touchpad verification-needed-bionic xenial zesty |
|
| 2019-01-21 00:58:41 |
Phil |
bug |
|
|
added subscriber Phil |
| 2019-01-28 17:12:01 |
Launchpad Janitor |
linux (Ubuntu Bionic): status |
Fix Committed |
Fix Released |
|
| 2019-01-28 17:12:01 |
Launchpad Janitor |
cve linked |
|
2018-14625 |
|
| 2019-01-28 17:12:01 |
Launchpad Janitor |
cve linked |
|
2018-16882 |
|
| 2019-01-28 17:12:01 |
Launchpad Janitor |
cve linked |
|
2018-17972 |
|
| 2019-01-28 17:12:01 |
Launchpad Janitor |
cve linked |
|
2018-18281 |
|
| 2019-01-28 17:12:01 |
Launchpad Janitor |
cve linked |
|
2018-19407 |
|
| 2019-02-14 16:44:53 |
Andy Whitcroft |
tags |
apollo apport-collected ezbook kernel-bug-exists-upstream lake patch touchpad verification-needed-bionic xenial zesty |
apollo apport-collected ezbook kernel-bug-exists-upstream kernel-fixup-verification-needed-bionic lake patch touchpad verification-done-bionic xenial zesty |
|
| 2019-02-14 20:20:44 |
Ubuntu Foundations Team Bug Bot |
bug |
|
|
added subscriber Terry Rudd |
| 2019-02-25 16:55:52 |
Joseph Salisbury |
removed subscriber Joseph Salisbury |
|
|
|
| 2019-07-24 21:07:42 |
Brad Figg |
tags |
apollo apport-collected ezbook kernel-bug-exists-upstream kernel-fixup-verification-needed-bionic lake patch touchpad verification-done-bionic xenial zesty |
apollo apport-collected cscc ezbook kernel-bug-exists-upstream kernel-fixup-verification-needed-bionic lake patch touchpad verification-done-bionic xenial zesty |
|
| 2022-03-16 10:36:55 |
Ammar Hayat |
bug |
|
|
added subscriber Ammar Hayat |
