Touch Screen NOT working

[Thomas Bielawski]

Ubuntu 17.10 Beta 2. Dell Venue 11 pro 7139.
Touchscreen does not work after installing OS from live USB. It did not work on USB either. There is zero touchscreen functionality.

Workaroud: Must put computer to sleep, and then wake from sleep for touchscreen to work.

Please Note: In this edition of 17.10, tilt sensors work perfectly without having to put the computer to sleep (an old bug). Also note, wifi works perfectly after resuming from sleep (another old bug fixed :)

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-15-generic 4.13.0-15.16
ProcVersionSignature: Ubuntu 4.13.0-15.16-generic 4.13.4
Uname: Linux 4.13.0-15-generic x86_64
ApportVersion: 2.20.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: troll 1255 F.... pulseaudio
 /dev/snd/controlC0: troll 1255 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 10 18:54:29 2017
InstallationDate: Installed on 2017-09-30 (10 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
MachineType: Dell Inc. Venue 11 Pro 7139
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-15-generic.efi.signed root=UUID=cdb5516d-c1f9-4c0b-8869-35a9db498fa1 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-15-generic N/A
 linux-backports-modules-4.13.0-15-generic N/A
 linux-firmware 1.169
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A16
dmi.board.name: 0RFDKW
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA16:bd06/15/2015:svnDellInc.:pnVenue11Pro7139:pvr01:rvnDellInc.:rn0RFDKW:rvrA01:cvnDellInc.:ct8:cvr:
dmi.product.name: Venue 11 Pro 7139
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc4

[Thomas Bielawski (tfbielawski)]

Sorry for the delay. I will try the new kernel, thanks!

On Wed, Oct 11, 2017 at 3:01 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.14 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc4
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1722677
>
> Title:
> Touch Screen NOT working
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> Ubuntu 17.10 Beta 2. Dell Venue 11 pro 7139.
> Touchscreen does not work after installing OS from live USB. It did not
> work on USB either. There is zero touchscreen functionality.
>
> Workaroud: Must put computer to sleep, and then wake from sleep for
> touchscreen to work.
>
> Please Note: In this edition of 17.10, tilt sensors work perfectly
> without having to put the computer to sleep (an old bug). Also note,
> wifi works perfectly after resuming from sleep (another old bug fixed
> :)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 17.10
> Package: linux-image-4.13.0-15-generic 4.13.0-15.16
> ProcVersionSignature: Ubuntu 4.13.0-15.16-generic 4.13.4
> Uname: Linux 4.13.0-15-generic x86_64
> ApportVersion: 2.20.7-0ubuntu2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: troll 1255 F.... pulseaudio
> /dev/snd/controlC0: troll 1255 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Oct 10 18:54:29 2017
> InstallationDate: Installed on 2017-09-30 (10 days ago)
> InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64
> (20170926)
> MachineType: Dell Inc. Venue 11 Pro 7139
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-15-generic.efi.signed
> root=UUID=cdb5516d-c1f9-4c0b-8869-35a9db498fa1 ro quiet splash
> vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-4.13.0-15-generic N/A
> linux-backports-modules-4.13.0-15-generic N/A
> linux-firmware 1.169
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/15/2015
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A16
> dmi.board.name: 0RFDKW
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A01
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias: dmi:bvnDellInc.:bvrA16:bd06/15/201...

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[redx (redx)]

hi, i have tested it with ubuntu 17.10 and kernel 15.1 but the touchscreen continue to not work.

System: Host: NULL Kernel: 4.15.1-041501-generic x86_64 bits: 64

           Desktop: Gnome 3.26.2 Distro: Ubuntu 17.10

Machine: Device: portable System: Dell product: Venue 11 Pro 7139 v: 00 serial: N/A

           Mobo: Dell model: 0RFDKW v: A00 serial: N/A

           UEFI: Dell v: A21 date: 12/22/2016

Battery BAT0: charge: 35.2 Wh 162.5% condition: 21.7/35.2 Wh (62%)

           BAT1: charge: 26.2 Wh 132.4% condition: 19.8/26.2 Wh (76%)

CPU: Dual core Intel Core i5-4300Y (-HT-MCP-) cache: 3072 KB

           clock speeds: max: 2300 MHz 1: 847 MHz 2: 1153 MHz 3: 1180 MHz

           4: 1164 MHz

Graphics: Card: Intel Device 0a1e

           Display Server: wayland (X.Org 1.19.5 ) driver: i915

           Resolution: 1920x1080@59.96hz

           OpenGL: renderer: Mesa DRI Intel Haswell version: 4.5 Mesa 17.2.4

Audio: Card-1 Intel 8 Series HD Audio Controller driver: snd_hda_intel

           Card-2 Intel Haswell-ULT HD Audio Controller driver: snd_hda_intel

           Sound: Advanced Linux Sound Architecture v: k4.15.1-041501-generic

Network: Card: Intel Wireless 7260 driver: iwlwifi

           IF: wlp1s0 state: up

Drives: HDD Total Size: 255.8GB (2.9% used)

Partition: ID-1: / size: 233G used: 7.0G (4%) fs: ext4 dev: /dev/sda2

RAID: No RAID devices: /proc/mdstat, md_mod kernel module present

Sensors: System Temperatures: cpu: 45.0C mobo: N/A

           Fan Speeds (in rpm): cpu: N/A

[Kai-Heng Feng (kaihengfeng)]

Please try this kernel,

people.canonical.com/~khfeng/lp1728244-2/

[redx (redx)]

Sorry but this kernel not fix the problem.

...
update-initramfs: Generating /boot/initrd.img-4.15.0+
W: Possible missing firmware /lib/firmware/i915/skl_dmc_ver1_27.bin for module i915
W: Possible missing firmware /lib/firmware/i915/kbl_dmc_ver1_04.bin for module i915
W: Possible missing firmware /lib/firmware/i915/kbl_guc_ver9_39.bin for module i915
W: Possible missing firmware /lib/firmware/i915/bxt_guc_ver9_29.bin for module i915
W: Possible missing firmware /lib/firmware/i915/skl_guc_ver9_33.bin for module i915
Generazione file di configurazione GRUB...
Trovata immagine linux: /boot/vmlinuz-4.15.1-0
...

[Kai-Heng Feng (kaihengfeng)]

Can you attach dmesg?
Thanks.

[redx (redx)]

http://www.fnpaste.com/1yxz?hash=8940ec1160d851452ed19850f5ce834e

[Thomas Bielawski (tfbielawski)]

I noticed that putting the laptop to sleep, then restoring it from sleep
makes the touchscreen work.

I also noticed the same problem in Fedora 27 but not 26.

Could this be a Gnome bug?

On Feb 6, 2018 04:20, "redx" <email address hidden> wrote:

> http://www.fnpaste.com/1yxz?hash=8940ec1160d851452ed19850f5ce834e
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1722677
>
> Title:
> Touch Screen NOT working
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Ubuntu 17.10 Beta 2. Dell Venue 11 pro 7139.
> Touchscreen does not work after installing OS from live USB. It did not
> work on USB either. There is zero touchscreen functionality.
>
> Workaroud: Must put computer to sleep, and then wake from sleep for
> touchscreen to work.
>
> Please Note: In this edition of 17.10, tilt sensors work perfectly
> without having to put the computer to sleep (an old bug). Also note,
> wifi works perfectly after resuming from sleep (another old bug fixed
> :)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 17.10
> Package: linux-image-4.13.0-15-generic 4.13.0-15.16
> ProcVersionSignature: Ubuntu 4.13.0-15.16-generic 4.13.4
> Uname: Linux 4.13.0-15-generic x86_64
> ApportVersion: 2.20.7-0ubuntu2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: troll 1255 F.... pulseaudio
> /dev/snd/controlC0: troll 1255 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Oct 10 18:54:29 2017
> InstallationDate: Installed on 2017-09-30 (10 days ago)
> InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64
> (20170926)
> MachineType: Dell Inc. Venue 11 Pro 7139
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-15-generic.efi.signed
> root=UUID=cdb5516d-c1f9-4c0b-8869-35a9db498fa1 ro quiet splash
> vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-4.13.0-15-generic N/A
> linux-backports-modules-4.13.0-15-generic N/A
> linux-firmware 1.169
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/15/2015
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A16
> dmi.board.name: 0RFDKW
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A01
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias: dmi:bvnDellInc.:bvrA16:bd06/15/2015:svnDellInc.:
> pnVenue11Pro7139:pvr01:rvnDellInc.:rn0RFDKW:rvrA01:cvnDellInc.:ct8:cvr:
> dmi.product.name: Venue 11 Pro 7139
> dmi.product.version: 01
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1722677/+subscriptions
>

[Kai-Heng Feng (kaihengfeng)]

Can you attach `udevadm info -e` when the touchscreen works, i.e. after system resume?
Thanks!

[Kai-Heng Feng (kaihengfeng)]

Can you do the same before suspend? Thanks! Looks like you are not using the same machine as the original report.

[Kai-Heng Feng (kaihengfeng)]

Please try this kernel,
http://people.canonical.com/~khfeng/lp1745342-i2c-slave/

[redx (redx)]

no sorry the fix dosen't work.
The attachment is the udevadm before supend,