HP Thunderbolt 3 Dock (90W): USB does not work
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
| linux (Ubuntu) |
Medium
|
Unassigned |
Bug Description
Hello,
i'm using a Lenovo Carbon x1 (5th generation) with a HP Thunderbolt 3 dock (90W version). All ports are working, except USB Ports - for ~30 minutes. After ~30 minutes, also the USB ports get activated.
While waiting for that, dmesg shows something like a "loop" through usb devices:
[...]
[ 389.023845] usb 3-1: new high-speed USB device number 55 using xhci_hcd
[ 389.491841] usb 3-1: new high-speed USB device number 56 using xhci_hcd
[ 389.959928] usb 3-1: new high-speed USB device number 57 using xhci_hcd
[ 390.427925] usb 3-1: new high-speed USB device number 58 using xhci_hcd
[ 390.895832] usb 3-1: new high-speed USB device number 59 using xhci_hcd
[ 391.363817] usb 3-1: new high-speed USB device number 60 using xhci_hcd
[ 391.831818] usb 3-1: new high-speed USB device number 61 using xhci_hcd
[ 392.299759] usb 3-1: new high-speed USB device number 62 using xhci_hcd
[ 392.771813] usb 3-1: new high-speed USB device number 63 using xhci_hcd
[ 393.239765] usb 3-1: new high-speed USB device number 64 using xhci_hcd
[...]
Some lines which might be interesting:
[ 13.908506] usb 3-2: 2:1: cannot get freq at ep 0x1
[ 14.058807] usb 3-2: 2:1: cannot get freq at ep 0x1
[ 14.210694] usb 3-2: 2:1: cannot get freq at ep 0x1
Best regards
Matthias
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: linux-image-
ProcVersionSign
Uname: Linux 4.10.0-33-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/seq: timidity 1311 F.... timidity
Date: Mon Sep 11 09:34:54 2017
HibernationDevice: RESUME=
InstallationDate: Installed on 2017-04-12 (151 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Beta amd64 (20170321)
MachineType: LENOVO 20HRCTO1WW
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageV
linux-
linux-
linux-firmware 1.164.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/04/2017
dmi.bios.vendor: LENOVO
dmi.bios.version: N1MET37W (1.22 )
dmi.board.
dmi.board.name: 20HRCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.name: 20HRCTO1WW
dmi.product.
dmi.sys.vendor: LENOVO
Matthias Lohr (mlohr) wrote : | #1 |
Matthias Lohr (mlohr) wrote : | #2 |
summary: |
- Thunderbolt 3 Dock - USB does not work + HP Thunderbolt 3 Dock (90W): USB does not work |
This change was made by a bot.
Changed in linux (Ubuntu): | |
status: | New → Confirmed |
Joseph Salisbury (jsalisbury) wrote : | #4 |
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?
Would it be possible for you to test the latest upstream kernel? Refer to https:/
If this bug is fixed in the mainline kernel, please add the following tag 'kernel-
If the mainline kernel does not fix this bug, please add the tag: 'kernel-
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
Thanks in advance.
Changed in linux (Ubuntu): | |
importance: | Undecided → Medium |
status: | Confirmed → Incomplete |
Matthias Lohr (mlohr) wrote : | #5 |
I bought the docking station some days ago and tested with kernels 4.10, 4.12 and 4.13 - all with the same result. For using the ubuntu-bug command, i switched back to 4.10. So, there's no (known) working kernel.
tags: | added: kernel-bug-exists-upstream |
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
Kai-Heng Feng (kaihengfeng) wrote : | #6 |
Probably a good idea to ask thunderbolt maintainer about this issue...
Matthias Lohr (mlohr) wrote : | #7 |
Patch accepted, should be in the next kernel release.
Changed in linux (Ubuntu): | |
status: | Confirmed → Fix Committed |
Changed in linux (Ubuntu): | |
status: | Fix Committed → Fix Released |
Btw: HP Thunderbolt Dock 65W variant works like a charm, without his problem.
USB devices (e.g. USB Keyboard) works, e.g. for boot selection, before booting the linux kernel.