'ELAN Touchpad' not detected in 'Gigabyte P57 (P57x v6)' after fresh install of 16.04.

Bug #1709130 reported by gp
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

As the title says, the touchpad is not present in the list of input devices.
Files attached.

WORKAROUND: Add kernel boot parameter:
i8042.kbdreset=1

---
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: eva 1537 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=9d0014f8-f655-4258-be62-fbaf1ad458ab
InstallationDate: Installed on 2017-08-04 (2 days ago)
InstallationMedia: neon user "Xenial" - Build amd64 LIVE Binary 20170706-10:47
MachineType: GIGABYTE P57V6
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-30-generic.efi.signed root=UUID=8f2854f2-57c4-4ce9-8b43-be75ec1a18d0 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.10.0-30.34~16.04.1-generic 4.10.17
RelatedPackageVersions:
 linux-restricted-modules-4.10.0-30-generic N/A
 linux-backports-modules-4.10.0-30-generic N/A
 linux-firmware 1.157.11
Tags: xenial
Uname: Linux 4.10.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FB06
dmi.board.asset.tag: Default string
dmi.board.name: P57V6
dmi.board.vendor: GIGABYTE
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: y.y
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrFB06:bd09/01/2016:svnGIGABYTE:pnP57V6:pvrDefaultstring:rvnGIGABYTE:rnP57V6:rvrDefaultstring:cvnDefaultstring:ct10:cvry.y:
dmi.product.name: P57V6
dmi.product.version: Default string
dmi.sys.vendor: GIGABYTE

Revision history for this message
gp (gpat) wrote :
Revision history for this message
gp (gpat) wrote :
  • Xorg.0.log Edit (30.2 KiB, text/plain; name="Xorg.0.log")
  • dmesg Edit (65.4 KiB, text/plain; charset=UTF-8; name="dmesg")
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1709130

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: zesty
Revision history for this message
gp (gpat) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
gp (gpat) wrote : CRDA.txt

apport information

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gp (gpat) wrote : CurrentDmesg.txt

apport information

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gp (gpat) wrote : IwConfig.txt

apport information

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gp (gpat) wrote : JournalErrors.txt

apport information

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gp (gpat) wrote : Lspci.txt

apport information

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gp (gpat) wrote : Lsusb.txt

apport information

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gp (gpat) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
gp (gpat) wrote : ProcCpuinfoMinimal.txt

apport information

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gp (gpat) wrote : ProcEnviron.txt

apport information

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gp (gpat) wrote : ProcInterrupts.txt

apport information

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gp (gpat) wrote : ProcModules.txt

apport information

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gp (gpat) wrote : PulseList.txt

apport information

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gp (gpat) wrote : RfKill.txt

apport information

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gp (gpat) wrote : UdevDb.txt

apport information

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gp (gpat) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Same as LP: #1594214?

Revision history for this message
gp (gpat) wrote :

@kaihengfeng:

Thanks for the suggestion.
In my case the touchpad has never shown up or worked in any way but I will try the workaround and let you know. I will do it later today.

Revision history for this message
gp (gpat) wrote :

The workaround from https://bugs.launchpad.net/bugs/1594214 was successful.

Add kernel boot parameter:
i8042.kbdreset=1

Thank you!

description: updated
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