usb 3-1: 2:1: cannot get freq at ep 0x1

Bug #1708499 reported by Cristian Aravena Romero on 2017-08-03
36
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Low
Unassigned
Xenial
Undecided
Unassigned
Zesty
Undecided
Unassigned
Artful
Undecided
Unassigned

Bug Description

Hello,

dmesg:
[ 74.344674] usb 3-1: 2:1: cannot get freq at ep 0x1
[ 138.403001] usb 3-1: 2:1: cannot get freq at ep 0x1
[ 247.864869] usb 3-1: 2:1: cannot get freq at ep 0x1

Regards,
--
Cristian

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.11.0-10-generic 4.11.0-10.15
ProcVersionSignature: Ubuntu 4.11.0-10.15-generic 4.11.8
Uname: Linux 4.11.0-10-generic x86_64
ApportVersion: 2.20.6-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: caravena 1452 F.... pulseaudio
 /dev/snd/controlC0: caravena 1452 F.... pulseaudio
CurrentDesktop: GNOME
Date: Thu Aug 3 13:18:46 2017
HibernationDevice: RESUME=UUID=360bd2d2-4f44-4311-86d6-4781ac81ee87
InstallationDate: Installed on 2017-07-05 (28 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-10-generic root=UUID=6b614287-8ce5-49c5-b66d-e92fa9568c2b ro rootflags=subvol=@ quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.11.0-10-generic N/A
 linux-backports-modules-4.11.0-10-generic N/A
 linux-firmware 1.167
SourcePackage: linux
UpgradeStatus: Upgraded to artful on 2017-07-05 (28 days ago)
dmi.bios.date: 04/15/2013
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: P14AAJ
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: SAMSUNG_NP1234567890
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP14AAJ:bd04/15/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 530U3C/530U4C
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
---
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0p: caravena 1838 F...m pulseaudio
 /dev/snd/controlC1: caravena 1838 F.... pulseaudio
 /dev/snd/controlC0: caravena 1838 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2017-10-13 (17 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.13.0-16-generic root=UUID=707d0f89-4b1d-4432-9d50-6058dc4c1ee9 ro rootflags=subvol=@ quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-16-generic N/A
 linux-backports-modules-4.13.0-16-generic N/A
 linux-firmware 1.169
Tags: artful
Uname: Linux 4.13.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/15/2013
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: P14AAJ
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: SAMSUNG_NP1234567890
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP14AAJ:bd04/15/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.family: ChiefRiver System
dmi.product.name: 530U3C/530U4C
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
---
ApportVersion: 2.20.8-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: caravena 1219 F.... pulseaudio
 /dev/snd/controlC0: caravena 1219 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2017-10-13 (48 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.13.0-17-generic root=UUID=707d0f89-4b1d-4432-9d50-6058dc4c1ee9 ro rootflags=subvol=@ quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-17-generic N/A
 linux-backports-modules-4.13.0-17-generic N/A
 linux-firmware 1.170
Tags: bionic wayland-session
Uname: Linux 4.13.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/15/2013
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: P14AAJ
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: SAMSUNG_NP1234567890
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP14AAJ:bd04/15/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.family: ChiefRiver System
dmi.product.name: 530U3C/530U4C
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Kai-Heng Feng (kaihengfeng) wrote :

Add "snd-usb-audio.quirk_alias=047fc022:047f02f7" and see if this helps.

Kai-Heng Feng (kaihengfeng) wrote :

Add that string to kernel parameter...

Hello Kai-Heng Feng,

The error message no longer appears.

Regards,
--
Cristian

Changed in linux (Ubuntu):
status: Incomplete → Fix Released
Changed in linux (Ubuntu Xenial):
status: New → Fix Committed

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tags: added: apport-collected
description: updated

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Hello,

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1708499/comments/10

[ 79.689414] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 146.739499] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 170.387718] usb 3-4: 2:1: cannot get freq at ep 0x1

Regards,
--
Cristian

Changed in linux (Ubuntu Artful):
status: New → Fix Committed

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-xenial' to 'verification-done-xenial'. If the problem still exists, change the tag 'verification-needed-xenial' to 'verification-failed-xenial'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-xenial
tags: added: verification-needed-zesty

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-zesty' to 'verification-done-zesty'. If the problem still exists, change the tag 'verification-needed-zesty' to 'verification-failed-zesty'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-artful

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-artful' to 'verification-done-artful'. If the problem still exists, change the tag 'verification-needed-artful' to 'verification-failed-artful'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

Hello,

I'm working with Ubuntu Bionic.

In Ubuntu Bionic is not the version of the kernel needed to test (prosposed). However, I am testing vmlinuz-4.14.0-041400rc8-generic and the message no longer appears.

Regards,
--
Cristian

Changed in linux (Ubuntu Zesty):
status: New → Fix Committed

Hi @caravena,

Thank you for your report. However, to mark this bug as verified we need the test to be done with one of the kernels in -proposed for Xenial, Zesty or Artful.

I know downgrading the kernel sometimes can be a not so straightforward task, but if you have the resources to do it we would appreciate.

Best regards,
Kleber

Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux - 4.10.0-40.44

---------------
linux (4.10.0-40.44) zesty; urgency=low

  * linux: 4.10.0-40.44 -proposed tracker (LP: #1731269)

  * s390/mm: fix write access check in gup_huge_pmd() (LP: #1730596)
    - s390/mm: fix write access check in gup_huge_pmd()

 -- Kleber Sacilotto de Souza <email address hidden> Thu, 09 Nov 2017 15:24:07 +0100

Changed in linux (Ubuntu Zesty):
status: Fix Committed → Fix Released
status: Fix Committed → Fix Released
Launchpad Janitor (janitor) wrote :
Download full text (14.3 KiB)

This bug was fixed in the package linux - 4.4.0-101.124

---------------
linux (4.4.0-101.124) xenial; urgency=low

  * linux: 4.4.0-101.124 -proposed tracker (LP: #1731264)

  * s390/mm: fix write access check in gup_huge_pmd() (LP: #1730596)
    - s390/mm: fix write access check in gup_huge_pmd()

linux (4.4.0-100.123) xenial; urgency=low

  * linux: 4.4.0-100.123 -proposed tracker (LP: #1729273)

  * Xenial update to 4.4.95 stable release (LP: #1729107)
    - USB: devio: Revert "USB: devio: Don't corrupt user memory"
    - USB: core: fix out-of-bounds access bug in usb_get_bos_descriptor()
    - USB: serial: metro-usb: add MS7820 device id
    - usb: cdc_acm: Add quirk for Elatec TWN3
    - usb: quirks: add quirk for WORLDE MINI MIDI keyboard
    - usb: hub: Allow reset retry for USB2 devices on connect bounce
    - ALSA: usb-audio: Add native DSD support for Pro-Ject Pre Box S2 Digital
    - can: gs_usb: fix busy loop if no more TX context is available
    - usb: musb: sunxi: Explicitly release USB PHY on exit
    - usb: musb: Check for host-mode using is_host_active() on reset interrupt
    - can: esd_usb2: Fix can_dlc value for received RTR, frames
    - drm/nouveau/bsp/g92: disable by default
    - drm/nouveau/mmu: flush tlbs before deleting page tables
    - ALSA: seq: Enable 'use' locking in all configurations
    - ALSA: hda: Remove superfluous '-' added by printk conversion
    - i2c: ismt: Separate I2C block read from SMBus block read
    - brcmsmac: make some local variables 'static const' to reduce stack size
    - bus: mbus: fix window size calculation for 4GB windows
    - clockevents/drivers/cs5535: Improve resilience to spurious interrupts
    - rtlwifi: rtl8821ae: Fix connection lost problem
    - KEYS: encrypted: fix dereference of NULL user_key_payload
    - lib/digsig: fix dereference of NULL user_key_payload
    - KEYS: don't let add_key() update an uninstantiated key
    - pkcs7: Prevent NULL pointer dereference, since sinfo is not always set.
    - parisc: Avoid trashing sr2 and sr3 in LWS code
    - parisc: Fix double-word compare and exchange in LWS code on 32-bit kernels
    - sched/autogroup: Fix autogroup_move_group() to never skip sched_move_task()
    - f2fs crypto: replace some BUG_ON()'s with error checks
    - f2fs crypto: add missing locking for keyring_key access
    - fscrypt: fix dereference of NULL user_key_payload
    - KEYS: Fix race between updating and finding a negative key
    - fscrypto: require write access to mount to set encryption policy
    - FS-Cache: fix dereference of NULL user_key_payload
    - Linux 4.4.95

  * Xenial update to 4.4.94 stable release (LP: #1729105)
    - percpu: make this_cpu_generic_read() atomic w.r.t. interrupts
    - drm/dp/mst: save vcpi with payloads
    - MIPS: Fix minimum alignment requirement of IRQ stack
    - sctp: potential read out of bounds in sctp_ulpevent_type_enabled()
    - bpf/verifier: reject BPF_ALU64|BPF_END
    - udpv6: Fix the checksum computation when HW checksum does not apply
    - ip6_gre: skb_push ipv6hdr before packing the header in ip6gre_header
    - net: emac: Fix napi poll list corruption
    - packet: hold bind lock when rebinding to fa...

Changed in linux (Ubuntu Xenial):
status: Fix Committed → Fix Released
Launchpad Janitor (janitor) wrote :
Download full text (21.9 KiB)

This bug was fixed in the package linux - 4.13.0-17.20

---------------
linux (4.13.0-17.20) artful; urgency=low

  * linux: 4.13.0-17.20 -proposed tracker (LP: #1728927)

  [ Seth Forshee ]
  * thunderx2 ahci errata workaround needs additional delays (LP: #1724117)
    - SAUCE: ahci: thunderx2: stop engine fix update

  * usb 3-1: 2:1: cannot get freq at ep 0x1 (LP: #1708499)
    - ALSA: usb-audio: Add sample rate quirk for Plantronics C310/C520-M

  * Plantronics Blackwire C520-M - Cannot get freq at ep 0x1, 0x81
    (LP: #1709282)
    - ALSA: usb-audio: Add sample rate quirk for Plantronics C310/C520-M

  * TSC_DEADLINE incorrectly disabled inside virtual guests (LP: #1724912)
    - x86/apic: Silence "FW_BUG TSC_DEADLINE disabled due to Errata" on CPUs
      without the feature
    - x86/apic: Silence "FW_BUG TSC_DEADLINE disabled due to Errata" on
      hypervisors

  * x86/apic: Update TSC_DEADLINE quirk with additional SKX stepping
    (LP: #1724612)
    - x86/apic: Update TSC_DEADLINE quirk with additional SKX stepping

  * [Artful] Add support for Dell/Wyse 3040 audio codec (LP: #1723916)
    - SAUCE: ASoC: rt5670: Add support for Wyse 3040

  * [Artful] Some Dell Monitors Doesn't Work Well with Dell/Wyse 3040
    (LP: #1723915)
    - SAUCE: drm/i915: Workaround for DP DPMS D3 on Dell monitor

  * [Artful] Support headset mode for DELL WYSE (LP: #1723913)
    - SAUCE: ALSA: hda/realtek - Add support headset mode for DELL WYSE

  * Touchpad and TrackPoint Dose Not Work on Lenovo X1C6 and X280 (LP: #1723986)
    - SAUCE: Input: synaptics-rmi4 - RMI4 can also use SMBUS version 3
    - SAUCE: Input: synaptics - Lenovo X1 Carbon 5 should use SMBUS/RMI
    - SAUCE: Input: synaptics - add Intertouch support on X1 Carbon 6th and X280

  * Artful update to v4.13.8 stable release (LP: #1724669)
    - USB: dummy-hcd: Fix deadlock caused by disconnect detection
    - MIPS: math-emu: Remove pr_err() calls from fpu_emu()
    - MIPS: bpf: Fix uninitialised target compiler error
    - mei: always use domain runtime pm callbacks.
    - dmaengine: edma: Align the memcpy acnt array size with the transfer
    - dmaengine: ti-dma-crossbar: Fix possible race condition with dma_inuse
    - NFS: Fix uninitialized rpc_wait_queue
    - nfs/filelayout: fix oops when freeing filelayout segment
    - HID: usbhid: fix out-of-bounds bug
    - crypto: skcipher - Fix crash on zero-length input
    - crypto: shash - Fix zero-length shash ahash digest crash
    - KVM: MMU: always terminate page walks at level 1
    - KVM: nVMX: fix guest CR4 loading when emulating L2 to L1 exit
    - usb: renesas_usbhs: Fix DMAC sequence for receiving zero-length packet
    - pinctrl/amd: Fix build dependency on pinmux code
    - iommu/amd: Finish TLB flush in amd_iommu_unmap()
    - device property: Track owner device of device property
    - Revert "vmalloc: back off when the current task is killed"
    - fs/mpage.c: fix mpage_writepage() for pages with buffers
    - ALSA: usb-audio: Kill stray URB at exiting
    - ALSA: seq: Fix use-after-free at creating a port
    - ALSA: seq: Fix copy_from_user() call inside lock
    - ALSA: caiaq: Fix stray URB at probe error path
    - ALSA: li...

Changed in linux (Ubuntu Artful):
status: Fix Committed → Fix Released
status: Fix Committed → Fix Released

apport information

tags: added: bionic wayland-session
description: updated

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tags: added: verification-needed-bionic

Hello,

I do not see message in linux 4.13.0-17-generic in ubuntu bionic.

Regards,
--
Cristian

Andy Whitcroft (apw) on 2019-02-14
tags: added: kernel-fixup-verification-needed-bionic
removed: verification-needed-bionic
Andy Whitcroft (apw) wrote :

This bug was erroneously marked for verification in bionic; verification is not required and verification-needed-bionic is being removed.

tags: added: verification-done-bionic
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