package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[David Axtell]

Error occurred on install

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-83-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-81.104-generic 4.4.67
Uname: Linux 4.4.0-81-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: davea 1624 F.... pulseaudio
Date: Mon Jul 10 14:47:48 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=a0f411d9-cada-4ead-9b39-ee07cee876f8
InstallationDate: Installed on 2016-11-05 (246 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Dell Inc. Inspiron 5520
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-81-generic root=UUID=d0609a2e-270e-485d-ae2d-43e876f41837 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
SourcePackage: linux
Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/18/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 04G65K
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A06
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd04/18/2012:svnDellInc.:pnInspiron5520:pvrA06:rvnDellInc.:rn04G65K:rvrA00:cvnDellInc.:ct8:cvrA06:
dmi.product.name: Inspiron 5520
dmi.product.version: A06
dmi.sys.vendor: Dell Inc.

[David Axtell (david-axtell)]

I have no idea what is going on!

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Apport retracing service (apport)]

Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1701085, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

[Brian Murray (brian-murray)]

Due to a bug in apport's method for creating a duplicate signature, the DuplicateSignature in this report was incorrect. We are fixing that now, sorry for the noise!